The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 6, 2025 — Rated 10 out of 10 by T.M. The Grad Team
What do you like about our products and services?

Very easy to order, reasonably priced for 5 x 7 pictures and products were a very nice quality!

Report a concern   June 6, 2025 — Rated 7 out of 10 by N.S.M. The Grad Team
What could we do to improve?

I ordered a photo with a frame, but the frame does not fit the 5x7 photo size properly and needs improvement.

Report a concern   June 6, 2025 — Rated 9 out of 10 by D.M. The Grad Team
What do you like about our products and services?

The picture looks great

Report a concern   June 6, 2025 — Rated 10 out of 10 by C.A. The Grad Team
What do you like about our products and services?

Very easy to order!

Report a concern   June 6, 2025 — Rated 10 out of 10 by T.H. The Grad Team
What do you like about our products and services?

Great

Report a concern   June 6, 2025 — Rated 9 out of 10 by A.B. The Grad Team
What do you like about our products and services?

Order to delivery time was quick. Pricing was high. Maybe some more print options

Report a concern   June 6, 2025 — Rated 7 out of 10 by L.C. The Grad Team
What could we do to improve?

Expensive for a digital photo.

Report a concern   June 6, 2025 — Rated 5 out of 10 by T.C. The Grad Team
How did we disappoint you and what can we do to make things right?

The photo has a glare in my eye because of the glasses. I was really looking forward to this photo :(

Nevertheless, thank you!

Report a concern   June 6, 2025 — Rated 10 out of 10 by M.M. The Grad Team
What do you like about our products and services?

The frames and pictures.

Report a concern   June 6, 2025 — Rated 10 out of 10 by K.H. The Grad Team
What do you like about our products and services?

Excellent! We truly appreciated the personal touch. The video and multiple shots were exceptional. You captured our son shaking the hand of the Dean he studied under for a minor. Thank you for going above and beyond.

Report a concern   June 6, 2025 — Rated 10 out of 10 by S.B. The Grad Team
What do you like about our products and services?

The pictures turned out great!! Thanks

Report a concern   June 6, 2025 — Rated 10 out of 10 by S.T. The Grad Team
What do you like about our products and services?

Great quality and reasonable prices

Report a concern   June 6, 2025 — Rated 10 out of 10 by J.F. The Grad Team
What do you like about our products and services?

The print price Is reasonable, the pictures are great, shipping was quick. Loved everything!

Report a concern   June 6, 2025 — Rated 6 out of 10 by K.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered 5 5x7 prints. One image (2 copies) was blurry, which I was unable to notice in the original photo. Unable to use as gifts, as intended.

Report a concern   June 6, 2025 — Rated 5 out of 10 by B.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I just think it’s absurd how expensive pictures are, even just to download them. I paid almost $20 for a single print of 1 picture, a 5x7. Seems just like one extra way to university squeezes money from its students.

Report a concern   June 6, 2025 — Rated 0 out of 10 by C.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were blurry they had to be re-touched up, which I thought would be fine but when we got the final pictures in the mail, you can’t even see Lake Erie on the diploma. Everything is out of focus. Such a disappointment!

Report a concern   June 6, 2025 — Rated 10 out of 10 by L.M. The Grad Team
What do you like about our products and services?

Great personal photos

Report a concern   June 6, 2025 — Rated 10 out of 10 by K.B. The Grad Team
What do you like about our products and services?

Quality

Report a concern   June 6, 2025 — Rated 9 out of 10 by J.B. The Grad Team
What do you like about our products and services?

Bundle packages could improve like how it was in the old days, that should be relevant, and including the prices to me are way too high, especially for the downloaded images...
What I had ordered was the plaque version - I'm happy with it.

Report a concern   June 6, 2025 — Rated 8 out of 10 by A.B. The Grad Team
What could we do to improve?

Fast turnaround when ordering. Prices are a bit high.

Report a concern   June 6, 2025 — Rated 10 out of 10 by A.V. The Grad Team
What do you like about our products and services?

The Service was great. In the pictures were fantastic.

Report a concern   June 6, 2025 — Rated 10 out of 10 by L.J.O. The Grad Team
What do you like about our products and services?

Pictures

Report a concern   June 6, 2025 — Rated 10 out of 10 by W.P. The Grad Team
What do you like about our products and services?

Pictures were beautiful

Report a concern   June 6, 2025 — Rated 7 out of 10 by S.W. The Grad Team
What could we do to improve?

I have dealt with digital photography before, even was given the disc so I could print off as many as I would like. Your prices are high in comparison. I paid roughly 100 for 3 photos. The only reason I did was the ceremony was so chaotic I could not take my own. Images were excellent.

Report a concern   June 6, 2025 — Rated 7 out of 10 by L.S. The Grad Team
What could we do to improve?

Digital photos are stupidly expensive. We aren’t even told we’re taking pictures, they’re taken OF us, and then you want to charge that much? Please be real.

Report a concern   June 6, 2025 — Rated 2 out of 10 by A.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures taken at bad time

Report a concern   June 6, 2025 — Rated 1 out of 10 by V.J. The Grad Team
How did we disappoint you and what can we do to make things right?

Have not received my pics or diploma

Report a concern   June 6, 2025 — Rated 10 out of 10 by A.C. The Grad Team
What do you like about our products and services?

The fact that I got it so fast. Looks great!

Report a concern   June 6, 2025 — Rated 0 out of 10 by J.D. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered a pic about 3 weeks ago, and I still have received nothing

Report a concern   June 6, 2025 — Rated 10 out of 10 by A.T. The Grad Team
What do you like about our products and services?

Very professional pictures & arrived the mail quickly


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