The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8532 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 27, 2025 — Rated 10 out of 10 by J.H. The Grad Team
What do you like about our products and services?

Lovely photos and in a timely manner

Report a concern   June 27, 2025 — Rated 2 out of 10 by L.A. The Grad Team
How did we disappoint you and what can we do to make things right?

No one replied to my email. The person I spoke to was very pleasant, but she also never called me back regarding my issue

Report a concern   June 27, 2025 — Rated 8 out of 10 by T.K. The Grad Team
What could we do to improve?

I would've liked more options for the background of the photos.

Report a concern   June 27, 2025 — Rated 7 out of 10 by C.D. The Grad Team
What could we do to improve?

Not making me pay to edit the huge glare on my son's glasses after charging too much for 1 picture already

Report a concern   June 27, 2025 — Rated 10 out of 10 by J.S. The Grad Team
What do you like about our products and services?

The customer service has been very good. They are all very knowledgeable and attentive.

Report a concern   June 27, 2025 — Rated 10 out of 10 by T.S. The Grad Team
What do you like about our products and services?

The picture quality is amazing. The discount prices was appreciated

Report a concern   June 27, 2025 — Rated 9 out of 10 by C.M. The Grad Team
What do you like about our products and services?

Reasonable price

Report a concern   June 27, 2025 — Rated 5 out of 10 by G.R. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos were so expensive- after spending over 70k on this school- one might think they can find in in Their heart to do free pics…🤷‍♀️

Report a concern   June 27, 2025 — Rated 8 out of 10 by S.E. The Grad Team
What could we do to improve?

Background in photos - random people. Have a better location

Report a concern   June 27, 2025 — Rated 10 out of 10 by J.S. The Grad Team
What do you like about our products and services?

Great quality and was delivered on time

Report a concern   June 27, 2025 — Rated 10 out of 10 by S.S. The Grad Team
What do you like about our products and services?

The pictures were good quality but the prices were very steep. I was only able to afford a few pictures. I wish an option to download all photos for one price were available.

Report a concern   June 27, 2025 — Rated 10 out of 10 by K.C. The Grad Team
What do you like about our products and services?

Quick and the pictures are great

Report a concern   June 27, 2025 — Rated 9 out of 10 by J.K. The Grad Team
What do you like about our products and services?

Easy access. Great photos. Reasonable price for basic package.

Report a concern   June 27, 2025 — Rated 5 out of 10 by D.A.A. The Grad Team
How did we disappoint you and what can we do to make things right?

Not the easiest to use. Kept throwing us out. Wouldn't do it again I don't think

Report a concern   June 27, 2025 — Rated 6 out of 10 by P.C. The Grad Team
How did we disappoint you and what can we do to make things right?

I would have liked more reasonable options. I don’t remember now. I just remember there’s only really one choice that worked and that was fine, but I just wish I had more knowledge about what these pictures were going to portray before graduation and and then after more flexibility with what was bought. I’m glad you exist and it’s not a bad review. It’s just a review that says your service is OK. It did what it was supposed to do.

Report a concern   June 27, 2025 — Rated 2 out of 10 by T.A.R. The Grad Team
How did we disappoint you and what can we do to make things right?

Most of my photos were blurry and mistimed. I was able to use only 2 different images that were taken

Report a concern   June 27, 2025 — Rated 5 out of 10 by T.W. The Grad Team
How did we disappoint you and what can we do to make things right?

I didn’t receive my plaque I ordered

Report a concern   June 27, 2025 — Rated 8 out of 10 by I.T. The Grad Team
What could we do to improve?

I paid for the glasses retoucheng (glare/fog removal). It doesn't look bad, it just looks weird. It's still better than the original I guess. I'm just happy I only ordered 2 8x10s instead of a whole package.

Report a concern   June 27, 2025 — Rated 10 out of 10 by C.J. The Grad Team
What do you like about our products and services?

The qualifying is amazing and the products came fast.

Report a concern   June 27, 2025 — Rated 10 out of 10 by L.T. The Grad Team
What do you like about our products and services?

Several Great photos to pick from and was delivered quickly and safely.

Report a concern   June 27, 2025 — Rated 8 out of 10 by P.R. The Grad Team
What could we do to improve?

Center the photos better

Report a concern   June 27, 2025 — Rated 10 out of 10 by R.E. The Grad Team
What do you like about our products and services?

Excellent photos captured. Easy process of ordering and reasonable pricing

Report a concern   June 27, 2025 — Rated 7 out of 10 by A.S. The Grad Team
What could we do to improve?

Use of the black curtain as the backdrop would have been better than the crowd. The main reason I didn’t purchase more pictures is because of that. I have seen other graduations from this company and they are so much better. They also had the option to change their background. Although this is a Community College, we as graduates deserve the same opportunity as everyone graduating from a University. For the price of the pictures, they could have been much much better. Even taking a picture at Walgreens you have a plain background. Not sure if it is the company or the schools choice, but my special day was not captured properly.

Report a concern   June 27, 2025 — Rated 3 out of 10 by A.L. The Grad Team
How did we disappoint you and what can we do to make things right?

It is entirely to expensive, the only reason I was able to even get the pictures was because my parents offered to pay. This is the biggest day of a lot of people's lives and most graduate with no money and no job. You could at least make it affordable. Even your digital copies are super unaffordable. Those are usually the ones that are cheap enough for me to get

Report a concern   June 27, 2025 — Rated 5 out of 10 by P.J. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos were packaged inadequately they had rolled corners. You need to improve your packaging with stiffer backing.

Report a concern   June 27, 2025 — Rated 9 out of 10 by T.D. The Grad Team
What do you like about our products and services?

Lots of options!

Report a concern   June 27, 2025 — Rated 3 out of 10 by R.H. The Grad Team
How did we disappoint you and what can we do to make things right?

My pictures were delivered and stuffed in envelope without protection from the massive rains we have experienced. I laid them out to dry and hopefully they will be presentable.

Report a concern   June 27, 2025 — Rated 1 out of 10 by P.H. The Grad Team
How did we disappoint you and what can we do to make things right?

For the price I paid for the photos the quality was horrible. The ndsu logo is not centered and the quality of the print is poor. Just a lot of money for this and I expected better

Report a concern   June 27, 2025 — Rated 9 out of 10 by A.W. The Grad Team
What do you like about our products and services?

Had a nice array of background options- offered a discount to purchase

Report a concern   June 27, 2025 — Rated 10 out of 10 by E.B. The Grad Team
What do you like about our products and services?

fast shipping and professional/well made products


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