The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 13, 2025 — Rated 8 out of 10 by B.G. The Grad Team
What could we do to improve?

Y'all did fine, I just have the gift of always closing my eyes in photos lol

Report a concern   June 13, 2025 — Rated 3 out of 10 by M.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Monopoly. Too expensive.

Report a concern   June 13, 2025 — Rated 5 out of 10 by A.G. The Grad Team
How did we disappoint you and what can we do to make things right?

The color correction of the eye white was too stark.
Improved packaging is needed as USPS folded the picture to fit in the mailbox, even though it said on the envelope to not bend.

Report a concern   June 13, 2025 — Rated 9 out of 10 by L.G. The Grad Team
What do you like about our products and services?

It was super easy to have multiple options and great photos to remember they day. Once ordered the products came very fast!

Report a concern   June 13, 2025 — Rated 0 out of 10 by N.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Didn’t get what I paid for for the retouch

Report a concern   June 13, 2025 — Rated 10 out of 10 by L.W. The Grad Team
What do you like about our products and services?

The pictures were great ..very professional looking great quality and they came back quickly..

Report a concern   June 13, 2025 — Rated 5 out of 10 by J.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Prices for photos were high.

Report a concern   June 13, 2025 — Rated 10 out of 10 by J.C. The Grad Team
What do you like about our products and services?

Great pictures great quality. Fast service

Report a concern   June 13, 2025 — Rated 10 out of 10 by A.A. The Grad Team
What do you like about our products and services?

The product was beautifully made!

Report a concern   June 13, 2025 — Rated 8 out of 10 by C.L. The Grad Team
What could we do to improve?

All photographs included the audience. A spot should have been selected where only the graduates were in the frame.

Report a concern   June 13, 2025 — Rated 10 out of 10 by D.C. The Grad Team
What do you like about our products and services?

Very clear and professional looking

Report a concern   June 13, 2025 — Rated 5 out of 10 by M.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I found it very difficult to order the pictures. I also hated that if you logged off that the pictures that you had in your cart already didn't save. I had to start over three times.

Report a concern   June 13, 2025 — Rated 6 out of 10 by S.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Prices are very high for a single photo

Report a concern   June 13, 2025 — Rated 10 out of 10 by M.C. The Grad Team
What do you like about our products and services?

The customer service, how wuick the photos were ready! All around great experience!

Report a concern   June 13, 2025 — Rated 7 out of 10 by C.L. The Grad Team
What could we do to improve?

More reasonable prices and less emails/texts.

Report a concern   June 13, 2025 — Rated 10 out of 10 by P.M. The Grad Team
What do you like about our products and services?

Great photos!

Report a concern   June 13, 2025 — Rated 0 out of 10 by A.R. The Grad Team
How did we disappoint you and what can we do to make things right?

Those prices are a joke. One of the pictures barely even had me in it. Congratulations on your monopoly so you can charge insane prices. Why on Earth should a digital photo cost 4x+ more than a physical?

Report a concern   June 13, 2025 — Rated 8 out of 10 by C.E. The Grad Team
What could we do to improve?

Lower prices would be nice.

Report a concern   June 13, 2025 — Rated 6 out of 10 by S.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Picture resolution was low quality and product is overpriced

Report a concern   June 13, 2025 — Rated 9 out of 10 by S.D. The Grad Team
What do you like about our products and services?

Ease of selection

Report a concern   June 13, 2025 — Rated 0 out of 10 by C.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Doesn’t matter

Report a concern   June 13, 2025 — Rated 10 out of 10 by W.A. The Grad Team
What do you like about our products and services?

Excellent photo delivered timely.

Report a concern   June 13, 2025 — Rated 3 out of 10 by A.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures were great, was under impression from my school that pics would be free but was shocked to see how expensive they were per download , seemed little ridiculous for school to not pay for ot

Report a concern   June 13, 2025 — Rated 0 out of 10 by K.V. The Grad Team
How did we disappoint you and what can we do to make things right?

I could’ve take a better photo from the top of the P Mac. Horribly out of focus. Wasted my money

Report a concern   June 13, 2025 — Rated 4 out of 10 by M.D. The Grad Team
How did we disappoint you and what can we do to make things right?

I was very disappointed in the quality of the print. I didn’t expect for the price that the mat and the engraving would not be real.

Report a concern   June 13, 2025 — Rated 10 out of 10 by M.G. The Grad Team
What do you like about our products and services?

Very professional and a wide variety of photos

Report a concern   June 13, 2025 — Rated 9 out of 10 by R.O. The Grad Team
What do you like about our products and services?

I liked the ease of ordering online. Prices are too high

Report a concern   June 13, 2025 — Rated 5 out of 10 by K.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Expensive for a decent amateur photo. Lighting wasn’t good and it just seemed like a snapshot. I mean, everyone wants a picture of their grad up close at the ceremony; just wish it was a bit professional.

Report a concern   June 13, 2025 — Rated 10 out of 10 by J.M. The Grad Team
What do you like about our products and services?

I was very impressed with the photos that were taken. I went ahead and ordered them.

Report a concern   June 13, 2025 — Rated 8 out of 10 by L.M. The Grad Team
What could we do to improve?

Some of the pics provided were not appropriate graduation photos. Too far away, etc.


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