The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8419 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 14, 2023 — Rated 10 out of 10 by K.A. The Grad Team
What do you like about our products and services?

The photos were nicely done and you delivered them promptly!! We do not live in MO,but our daughter does and she had forgot to tell me she had sent me her college photos app.last May when she graduated. I found the app.this March and I was still able to purchase Graduation pictures of our daughter,which was so great !! They are very professionally done and it was very easy to order them and we received them very promptly!! Thank you very much!! Name removed

Report a concern   April 14, 2023 — Rated 10 out of 10 by K.W.G. The Grad Team
What do you like about our products and services?

Great photos (a bit pricey) but otherwise good.

Report a concern   April 14, 2023 — Rated 10 out of 10 by K.M. The Grad Team
What do you like about our products and services?

Pictures were beautifully done !

Report a concern   April 14, 2023 — Rated 8 out of 10 by N.L. The Grad Team
What could we do to improve?

Prices are quite high

Report a concern   April 14, 2023 — Rated 5 out of 10 by T.E. The Grad Team
How did we disappoint you and what can we do to make things right?

Photo was fine but the print was bad, I received a shiny iridescent print that looked like it was printed on a home printer. I used to be a photographer and never sent out something that bad of quality. Matte paper!!! Not shiny ugly. Come on people do better.

Report a concern   April 14, 2023 — Rated 10 out of 10 by D.R. The Grad Team
What do you like about our products and services?

I liked the photographer, he was very nice and took great photos. I also like that there were multiple days and times to choose from.

Report a concern   April 14, 2023 — Rated 10 out of 10 by A.A. The Grad Team
What do you like about our products and services?

Perfect

Report a concern   April 14, 2023 — Rated 10 out of 10 by A.M. The Grad Team
What do you like about our products and services?

Nice product!!

Report a concern   April 14, 2023 — Rated 10 out of 10 by M.M. The Grad Team
What do you like about our products and services?

The quality and speedy service.

Report a concern   April 14, 2023 — Rated 10 out of 10 by F.M. The Grad Team
What do you like about our products and services?

Works great!

Report a concern   April 14, 2023 — Rated 8 out of 10 by B.H. The Grad Team
What could we do to improve?

Quality of pics

Report a concern   April 14, 2023 — Rated 10 out of 10 by L.M. The Grad Team
What do you like about our products and services?

The pictures turned out great! The service was also great and fast.

Report a concern   April 14, 2023 — Rated 10 out of 10 by G.F. The Grad Team
What do you like about our products and services?

You very efficient!

Report a concern   April 14, 2023 — Rated 0 out of 10 by A.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I never received my purchase to download I paid $30 to you all for nothing.

Report a concern   April 13, 2023 — Rated 4 out of 10 by H.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive

Report a concern   April 13, 2023 — Rated 0 out of 10 by Y.M. The Grad Team
How did we disappoint you and what can we do to make things right?

I have to submit my pictures for graduation for tomorrow and I still haven’t received them

Report a concern   April 13, 2023 — Rated 10 out of 10 by W.T. The Grad Team
What do you like about our products and services?

Good photos, easy to use

Report a concern   April 13, 2023 — Rated 0 out of 10 by T.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures were terrible, the handshake one wasn't anywhere near where the handshake happened, and the cost is insane. The preview pictures were tiny and I ended up ordering anyway but the quality of the actual pictures were horrible. I almost wished I had paid for retouching but there's no way those pictures could've been made better.

Report a concern   April 13, 2023 — Rated 10 out of 10 by F.S.H. The Grad Team
What do you like about our products and services?

Excellent service

Report a concern   April 13, 2023 — Rated 2 out of 10 by S.N. The Grad Team
How did we disappoint you and what can we do to make things right?

I am not happy with the finish on the photos. They look very unnatural and plastic in appearance.

Report a concern   April 13, 2023 — Rated 7 out of 10 by D.C. The Grad Team
What could we do to improve?

Having all sizes of graduation gowns available for pictures. My son had to borrow a gown from the bookstore. The gown was a little small and it showed in some of his pictures. Also the picture taking process was a little disorganized. Better instructions would be appreciated.

Report a concern   April 13, 2023 — Rated 0 out of 10 by S.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The images taken we're not flattering. My eyes were closed in the photo capture of me walking off the stage.

Report a concern   April 13, 2023 — Rated 10 out of 10 by T.W. The Grad Team
What do you like about our products and services?

Everything

Report a concern   April 13, 2023 — Rated 0 out of 10 by B.C. The Grad Team
How did we disappoint you and what can we do to make things right?

I don't get the pricing, honestly.

Report a concern   April 12, 2023 — Rated 7 out of 10 by W.F. The Grad Team
What could we do to improve?

The personalization process on pictures could be more streamlined. Without a preview I ended up with words on the picture that I didn't want.

Report a concern   April 11, 2023 — Rated 7 out of 10 by M.D. The Grad Team
What could we do to improve?

Please submit correct imagery to student. Also, due to the watermark the pictures look different from when they are printed- specifically for images with multiple students. However, they provide a speedy response when items need to be corrected.

Report a concern   April 10, 2023 — Rated 9 out of 10 by T.T.M. The Grad Team
What do you like about our products and services?

The ability to get the close up pictures I wasn’t able to take.

Report a concern   April 10, 2023 — Rated 10 out of 10 by C.A. The Grad Team
What do you like about our products and services?

Great variety of poses and backgrounds

Report a concern   April 10, 2023 — Rated 10 out of 10 by M.K. The Grad Team
What do you like about our products and services?

The moments captured both candid and posed were priceless.
The turnaround time for my order was very prompt.

Report a concern   April 9, 2023 — Rated 10 out of 10 by R.C. The Grad Team
What do you like about our products and services?

Easy to do


Privacy Policy