The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7895 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 12, 2023 — Rated 10 out of 10 by K.M. The Grad Team
What do you like about our products and services?

It is easily assessible and the services are easy to use.

Report a concern   January 12, 2023 — Rated 10 out of 10 by P.B. The Grad Team
What do you like about our products and services?

Efficient and friendly.

Report a concern   January 12, 2023 — Rated 10 out of 10 by J.S. The Grad Team
What do you like about our products and services?

Fast service

Report a concern   January 12, 2023 — Rated 10 out of 10 by C.S. The Grad Team
What do you like about our products and services?

Quality is wonderful

Report a concern   January 12, 2023 — Rated 10 out of 10 by F.A. The Grad Team
What do you like about our products and services?

Fine quality

Report a concern   January 12, 2023 — Rated 2 out of 10 by S.A. The Grad Team
How did we disappoint you and what can we do to make things right?

The feature to touch up the picture is a fake and I can do it with a slight brush. That $10 was a steal

Report a concern   January 12, 2023 — Rated 5 out of 10 by R.Z. The Grad Team
How did we disappoint you and what can we do to make things right?

The photo quality wasn’t that clear, the brightness wasn’t that good.

Report a concern   January 12, 2023 — Rated 3 out of 10 by G.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures were not professional looking

Report a concern   January 12, 2023 — Rated 5 out of 10 by B.R. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures were bent.
I spent $100 on a handful of photos and they were bent. Part of that is the stupid US Postal system, but I wish they were packaged in a way that kept the package from being able to get bent. Disappointing

Report a concern   January 12, 2023 — Rated 10 out of 10 by L.P. The Grad Team
What do you like about our products and services?

Beautiful and crisp images!

Report a concern   January 12, 2023 — Rated 10 out of 10 by K.B. The Grad Team
What do you like about our products and services?

It was easy, hassle free, and fast.

Report a concern   January 12, 2023 — Rated 10 out of 10 by D.H. The Grad Team
What do you like about our products and services?

Photos were great!

Report a concern   January 12, 2023 — Rated 10 out of 10 by P.P. The Grad Team
What do you like about our products and services?

Good service

Report a concern   January 12, 2023 — Rated 2 out of 10 by D.C. The Grad Team
How did we disappoint you and what can we do to make things right?

The color my son's graduation photo does not look right. I'm glad I didn't buy a large package. Disappointed. Wouldn't order again

Report a concern   January 12, 2023 — Rated 10 out of 10 by R.W. The Grad Team
What do you like about our products and services?

Quick delivery. Beautiful pictures.

Report a concern   January 12, 2023 — Rated 3 out of 10 by M.K. The Grad Team
How did we disappoint you and what can we do to make things right?

I was disappointed that on my reorder both prints look identical. I purposely ordered one two different styles but seem to have received to identical ones.

Report a concern   January 12, 2023 — Rated 10 out of 10 by D.M. The Grad Team
What do you like about our products and services?

Pictures are very nice. Arrived fast.

Report a concern   January 12, 2023 — Rated 5 out of 10 by K.G. The Grad Team
How did we disappoint you and what can we do to make things right?

A little expensive and wish there were better packages that included all the digital shots at a reasonable price

Report a concern   January 12, 2023 — Rated 3 out of 10 by S.R. The Grad Team
How did we disappoint you and what can we do to make things right?

Back grounds was not what I expected. The name of
The school was over the Diploma reading.

Report a concern   January 12, 2023 — Rated 7 out of 10 by D.M. The Grad Team
What could we do to improve?

The flash was too harsh

Report a concern   January 12, 2023 — Rated 10 out of 10 by N.H. The Grad Team
What do you like about our products and services?

The electronic process was quick and easy when receiving digital downloads.

Report a concern   January 12, 2023 — Rated 10 out of 10 by W.C. The Grad Team
What do you like about our products and services?

Very well done

Report a concern   January 12, 2023 — Rated 10 out of 10 by S.N. The Grad Team
What do you like about our products and services?

Promptly sending the pictures

Report a concern   January 12, 2023 — Rated 3 out of 10 by C.D. The Grad Team
How did we disappoint you and what can we do to make things right?

The up close photo is not clear. It looks like the photographer zoomed in from the other photo and printed it out as a close up. It was disappointing after paying so much money.

Report a concern   January 12, 2023 — Rated 10 out of 10 by P.A.S. The Grad Team
What do you like about our products and services?

Pricing and selection

Report a concern   January 12, 2023 — Rated 10 out of 10 by G.R. The Grad Team
What do you like about our products and services?

Quick download digital photos
Website and explanation clear

Report a concern   January 12, 2023 — Rated 10 out of 10 by A.S. The Grad Team
What do you like about our products and services?

Great quality

Report a concern   January 12, 2023 — Rated 3 out of 10 by B.W. The Grad Team
How did we disappoint you and what can we do to make things right?

The background practically swallows my student. It looks terrible. You barely see him.

Report a concern   January 12, 2023 — Rated 8 out of 10 by R.F. The Grad Team
What could we do to improve?

This is a monopoly when it comes to official graduation photos. As such, pricing could be a little more fair.

Report a concern   January 12, 2023 — Rated 9 out of 10 by M.L. The Grad Team
What do you like about our products and services?

Yes, very much


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