The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8419 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 22, 2023 — Rated 10 out of 10 by E.M. The Grad Team
What do you like about our products and services?

Fast turnaround

Report a concern   April 22, 2023 — Rated 10 out of 10 by C.E.C. The Grad Team
What do you like about our products and services?

Very nice photos!

Report a concern   April 21, 2023 — Rated 3 out of 10 by T.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Quality of photos not very good especially compared to the prices!

Report a concern   April 21, 2023 — Rated 10 out of 10 by V.B. The Grad Team
What do you like about our products and services?

My pics Can out beautifully and I didn’t have to wait long!

Report a concern   April 21, 2023 — Rated 10 out of 10 by D.H. The Grad Team
What do you like about our products and services?

Everything was beautiful and memorable. Friday night alumni celebration at the Superdome was fun and family friendly. I loved the band at the graduation and the location. My graduation was definitely a 10/10.

Report a concern   April 21, 2023 — Rated 0 out of 10 by M.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The editing/use of green screen was poor. You could take more care in editing the outline of my hair. I’d like for it to look a lot cleaner.

Report a concern   April 21, 2023 — Rated 5 out of 10 by N.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were okay, but the prices were unbelievable.

Report a concern   April 21, 2023 — Rated 0 out of 10 by A.B. The Grad Team
How did we disappoint you and what can we do to make things right?

I never got my digital pictures. It got charged for them. Will not recommend this company.

Name removed

Report a concern   April 21, 2023 — Rated 0 out of 10 by D.W. The Grad Team
How did we disappoint you and what can we do to make things right?

Very expensive, repetitive poses with ugly backgrounds

Report a concern   April 21, 2023 — Rated 10 out of 10 by M.J. The Grad Team
What do you like about our products and services?

Pictures arrived safely and looked good.

Report a concern   April 21, 2023 — Rated 10 out of 10 by T.F. The Grad Team
What do you like about our products and services?

Very good picture of my graduate and also him and the president of the college.

Report a concern   April 21, 2023 — Rated 10 out of 10 by E.C. The Grad Team
What do you like about our products and services?

kind and helpful !!

Report a concern   April 21, 2023 — Rated 0 out of 10 by T.T. The Grad Team
How did we disappoint you and what can we do to make things right?

too expensive

Report a concern   April 21, 2023 — Rated 2 out of 10 by A.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Costs

Report a concern   April 21, 2023 — Rated 10 out of 10 by R.S. The Grad Team
What do you like about our products and services?

Great photo buying offers. They did a great job capturing moments at the grad

Report a concern   April 21, 2023 — Rated 8 out of 10 by N.T. The Grad Team
What could we do to improve?

Your price

Report a concern   April 21, 2023 — Rated 10 out of 10 by J.F. The Grad Team
What do you like about our products and services?

Very easy to navigate and affordable prices.

Report a concern   April 21, 2023 — Rated 8 out of 10 by E.C. The Grad Team
What could we do to improve?

Announcements were well and boxed together. The return address stickers could be much bigger for what we paid for them.

Report a concern   April 21, 2023 — Rated 10 out of 10 by T.E. The Grad Team
What do you like about our products and services?

Quality of photos is excellent. Very easy ordering and received them quickly in the mail with no problems.

Report a concern   April 21, 2023 — Rated 10 out of 10 by K.L. The Grad Team
What do you like about our products and services?

The pictures and pricing were great!! You all truly captured my excitement during the graduation ceremony.

Report a concern   April 21, 2023 — Rated 10 out of 10 by J.P. The Grad Team
What do you like about our products and services?

It was a very classic and elegant look.

Report a concern   April 17, 2023 — Rated 0 out of 10 by B.C. The Grad Team
How did we disappoint you and what can we do to make things right?

over priced and for professional photos the product produced was not professional quality.

Report a concern   April 17, 2023 — Rated 9 out of 10 by T.T. The Grad Team
What do you like about our products and services?

The digital download service was quick and easy.

Report a concern   April 16, 2023 — Rated 2 out of 10 by H.Y. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were not that great! Very few choices and student poses were disappointing.

Report a concern   April 16, 2023 — Rated 5 out of 10 by B.R. The Grad Team
How did we disappoint you and what can we do to make things right?

The price for the photos, especially if you select any sort of retouching, is absurd. Even though there was no one behind me, the photographers seemed rushed.

Report a concern   April 16, 2023 — Rated 7 out of 10 by D.C. The Grad Team
What could we do to improve?

The website navigation is a little clunky. The photo I received seems to have less contrast than the image presented on the site, so the writing on the diploma isn't legible. Ordering photos was easy and they arrived promptly.

Report a concern   April 15, 2023 — Rated 0 out of 10 by C.D.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Firstly, thank you for sending this feedback form. Please, this team needs to do better. My photographs came out with my cap bleeding into the green screen and this is why it took me so long to decide upon making a purchase. This was only because I was feeling sentimental. Graduations are supposed to mean more and these photographs just look like you wanted a cheque. Barely evokes any emotions. The backgrounds mean very little. I think the team needs more innovative members with better baseline retouching skills. I refuse to pay extra for a mistake that your green screen makes. The fact there isn't due diligence to pick up on obvious errors also makes this business low on my list.

Report a concern   April 14, 2023 — Rated 10 out of 10 by A.F. The Grad Team
What do you like about our products and services?

Thank you!

Report a concern   April 14, 2023 — Rated 9 out of 10 by J.J. The Grad Team
What do you like about our products and services?

Very organized during the day of graduation.

Report a concern   April 14, 2023 — Rated 9 out of 10 by D.R. The Grad Team
What do you like about our products and services?

Great 👍


Privacy Policy