The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8419 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 9, 2023 — Rated 10 out of 10 by E.W. The Grad Team
What do you like about our products and services?

I had a nice selection of proofs to choose from. The only thing I’d recommend is to make the website a bit more user friendly. It was confusing to navigate.

Report a concern   April 8, 2023 — Rated 1 out of 10 by C.K. The Grad Team
How did we disappoint you and what can we do to make things right?

None of my pictures looked good. I had my eyes closed in one, and was barely smiling in the other. The people who took my portrait gave no direction so I didn't know what to do during my photograph.

Report a concern   April 8, 2023 — Rated 10 out of 10 by Y.B.D.S. The Grad Team
What do you like about our products and services?

The team was very professional, organized, and very helpful. Honestly, I did not expect everything to go smoothly as it went. I will definitely recommend the school from day one until graduation. Two years of school and the graduation two-day event went great.
I'm glad I chose that school.

Report a concern   April 8, 2023 — Rated 10 out of 10 by P.L. The Grad Team
What do you like about our products and services?

There was a variety of photos taken, great quality, and great prices.

Report a concern   April 8, 2023 — Rated 0 out of 10 by A.Y. The Grad Team
How did we disappoint you and what can we do to make things right?

photo was very
poor quality.. seemed
like I could have order the picture from CVS and quality would have been about the same. unhappy purchsse

Report a concern   April 7, 2023 — Rated 10 out of 10 by L.N. The Grad Team
What do you like about our products and services?

Great product

Report a concern   April 7, 2023 — Rated 0 out of 10 by K.T. The Grad Team
How did we disappoint you and what can we do to make things right?

The glare of my photographs is beyond repairable. The entire package was ruined by the glare. Your best editing could not fix it. I regret purchasing.

Report a concern   April 7, 2023 — Rated 10 out of 10 by T.B. The Grad Team
What do you like about our products and services?

The photos were very professional and personal.

Report a concern   April 7, 2023 — Rated 10 out of 10 by L.B. The Grad Team
What do you like about our products and services?

Pictures was fantastic and great quality

Report a concern   April 7, 2023 — Rated 10 out of 10 by J.R. The Grad Team
What do you like about our products and services?

Very professional pictures. Thank you so much

Report a concern   April 7, 2023 — Rated 0 out of 10 by H.A. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were horrible and the cutting was very low quality. I regret ordering and wasting so much money on something like this. Put more effort in your work because I’m going to go out of my way to tell people not to order pictures from you.

Report a concern   April 7, 2023 — Rated 10 out of 10 by K.M. The Grad Team
What do you like about our products and services?

Variety, well organized and fun for everyone

Report a concern   April 7, 2023 — Rated 4 out of 10 by K.B. The Grad Team
How did we disappoint you and what can we do to make things right?

My picture looked like I have tooth decay in my front teeth. The was the most important picture - me holding my diploma for the camera. Why didn’t the photographer catch that. And then why wasn’t I able to edit that. I’m very disappointed

Report a concern   April 7, 2023 — Rated 3 out of 10 by K.D. The Grad Team
How did we disappoint you and what can we do to make things right?

The photographer was really short so he didn’t get a good angle of me (I’m 5’10). Also, I was under the impression we would get professional headshots because last years class got business professional headshots. Not only did the photographers rush everyone, but also they didn’t let us look to make sure we liked the pictures. The pictures are VERY expensive and I feel like we should’ve been given the option to see our pictures before leaving or to re-take them once the proofs were given to everyone. I was disappointed in my pictures because of the angle of the photographer, and I never had the opportunity to re-take the pictures.

Report a concern   April 7, 2023 — Rated 10 out of 10 by A.A. The Grad Team
What do you like about our products and services?

My special moment was captured perfectly

Report a concern   April 7, 2023 — Rated 10 out of 10 by C.B. The Grad Team
What do you like about our products and services?

The photo looks amazing!

Report a concern   April 7, 2023 — Rated 10 out of 10 by A.P. The Grad Team
What do you like about our products and services?

Love the pictures

Report a concern   April 7, 2023 — Rated 0 out of 10 by K.K. The Grad Team
How did we disappoint you and what can we do to make things right?

I did not receive the photo I chose, but a low quality, cropped version of it, and when I sent an email explaining my concern, I got no response at all.

Report a concern   April 7, 2023 — Rated 10 out of 10 by W.K. The Grad Team
What do you like about our products and services?

Quality and fast service

Report a concern   April 7, 2023 — Rated 0 out of 10 by S.Y. The Grad Team
How did we disappoint you and what can we do to make things right?

unfair price, least setup I ever saw

Report a concern   April 7, 2023 — Rated 10 out of 10 by M.O.B. The Grad Team
What do you like about our products and services?

Photographer was fun and put me at ease.

Report a concern   April 7, 2023 — Rated 10 out of 10 by M.F. The Grad Team
What do you like about our products and services?

Great pictures, very convenient.

Report a concern   April 7, 2023 — Rated 9 out of 10 by T.G. The Grad Team
What do you like about our products and services?

Good variety of photos to choose from. Wish packages allowed for more variety as well

Report a concern   April 7, 2023 — Rated 8 out of 10 by K.S. The Grad Team
What could we do to improve?

Outfit changes

Report a concern   April 7, 2023 — Rated 10 out of 10 by F.S. The Grad Team
What do you like about our products and services?

Very prompt. Customer service very helpful

Report a concern   April 7, 2023 — Rated 10 out of 10 by C.P. The Grad Team
What do you like about our products and services?

Photos were great quality

Report a concern   April 7, 2023 — Rated 10 out of 10 by J.P. The Grad Team
What do you like about our products and services?

Thanks!

Report a concern   April 7, 2023 — Rated 10 out of 10 by K.D. The Grad Team
What do you like about our products and services?

Great products! Fast shipping!

Report a concern   April 7, 2023 — Rated 0 out of 10 by A.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The background options could improve, poses could improve, editing options could improve. The prices for the package could be lower considering if one doesn’t like all the pictures because he quality or the background wasn’t the best.

Report a concern   April 4, 2023 — Rated 0 out of 10 by E.W. The Grad Team
How did we disappoint you and what can we do to make things right?

Honestly, the photos were terrible. The quality of printing was good but the photographer didn't do a good job. I think that the prices are a bit ridiculous for what you get. The photographer did not capture very good images and the timing of the photos were off. They look awful!!!


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