The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7895 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 19, 2023 — Rated 0 out of 10 by C.C. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered a download link of my graduation picture and it took a month and me sending MULTIPLE emails requesting it to be resent for me to finally get it. Ridiculous.

Report a concern   January 19, 2023 — Rated 5 out of 10 by A.B. The Grad Team
How did we disappoint you and what can we do to make things right?

You are very expensive

Report a concern   January 16, 2023 — Rated 3 out of 10 by T.D. The Grad Team
How did we disappoint you and what can we do to make things right?

Well, at least more pictures. Almost $100 for my package and just few photos. Or make other option: keep the same quantity but releasing these original photos online and we can print more to family here and oversea.

Report a concern   January 15, 2023 — Rated 4 out of 10 by W.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos are dark. The prices are expensive. It was difficult to see the images with the obnoxious floating water marks

Report a concern   January 15, 2023 — Rated 10 out of 10 by J.S. The Grad Team
What do you like about our products and services?

It was very easy to order and my pictures arrived in a timely manner.

Report a concern   January 14, 2023 — Rated 7 out of 10 by N.S. The Grad Team
What could we do to improve?

Give more options to purchase. The packages are too big for some of us.

Report a concern   January 14, 2023 — Rated 9 out of 10 by A.W. The Grad Team
What do you like about our products and services?

Pics where good but the price was a bit steep.

Report a concern   January 14, 2023 — Rated 9 out of 10 by B.R. The Grad Team
What do you like about our products and services?

Seems to be well put together & very professional.
Just received in mail today.

Report a concern   January 14, 2023 — Rated 10 out of 10 by S.K. The Grad Team
What do you like about our products and services?

Pictures are very nice

Report a concern   January 14, 2023 — Rated 10 out of 10 by T.S. The Grad Team
What do you like about our products and services?

Photo was perfect! Loved the options for backgrounds.......

Report a concern   January 13, 2023 — Rated 0 out of 10 by I.P. The Grad Team
How did we disappoint you and what can we do to make things right?

$50 dollars for a digital picture is unreasonable. When I asked about updates via email I got a response only 1 out of 3 times I emailed. Will I ever recommend you? - of course not. Every student out there thinks you are just robbing poor graduates

Report a concern   January 13, 2023 — Rated 10 out of 10 by P.N. The Grad Team
What do you like about our products and services?

The pictures were great

Report a concern   January 13, 2023 — Rated 10 out of 10 by E.K. The Grad Team
What do you like about our products and services?

Words can not describe how focused, responsive, and committed everyone was. Ms Raven was absolutely AMAZING. She never allowed the response time to go beyond a day or two. My Great DEAN (Dr. Alex Garn) is the BEST - Everything was great. I desire to start my Doctorate program with LSU in Exercise Physiology. Thanks

Report a concern   January 13, 2023 — Rated 0 out of 10 by T.N. The Grad Team
How did we disappoint you and what can we do to make things right?

Should be able to take the logo off

Report a concern   January 13, 2023 — Rated 10 out of 10 by P.R. The Grad Team
What do you like about our products and services?

Excellent service

Report a concern   January 13, 2023 — Rated 10 out of 10 by C.G. The Grad Team
What do you like about our products and services?

Insanely speedy turnaround! I couldn’t believe how fast my order came.

Report a concern   January 13, 2023 — Rated 10 out of 10 by C.J. The Grad Team
What do you like about our products and services?

all is well

Report a concern   January 13, 2023 — Rated 0 out of 10 by K.W. The Grad Team
How did we disappoint you and what can we do to make things right?

My pictures were stuck together when received. I paid for better quality photos and they are super shiny not matte.

Report a concern   January 13, 2023 — Rated 10 out of 10 by S.R. The Grad Team
What do you like about our products and services?

The deadline snook up on me and before I knew it, it was the day after it. I went on and was able to order thankfully. The photo's arrived quickly and the quality is great!

Report a concern   January 13, 2023 — Rated 0 out of 10 by M.J. The Grad Team
How did we disappoint you and what can we do to make things right?

They didn't respond when I asked a question

Report a concern   January 13, 2023 — Rated 2 out of 10 by M.U. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture quality was terrible. I expected a lot better

Report a concern   January 13, 2023 — Rated 10 out of 10 by J.W. The Grad Team
What do you like about our products and services?

The plaque that I ordered was beautiful. I liked the pictures and the fact that I had so many to choose from.

Report a concern   January 13, 2023 — Rated 2 out of 10 by S.D. The Grad Team
How did we disappoint you and what can we do to make things right?

My photos were photoshopped really badly

Report a concern   January 13, 2023 — Rated 5 out of 10 by J.S. The Grad Team
How did we disappoint you and what can we do to make things right?

it was to tell how the photo would turn out because the word proof was written all across the photo. I understand it is important to protect the photo but it was impossible to know how the picture would turn out. Mine was too dark.

Report a concern   January 12, 2023 — Rated 0 out of 10 by A.C. The Grad Team
How did we disappoint you and what can we do to make things right?

The graduation photos were horrible! The photographer didn't catch us at great angles. We either had our mouths open or we looked overly excited. Timing is everything. If you are going to charge us $100+, please take our picture correctly.

Report a concern   January 12, 2023 — Rated 10 out of 10 by M.D. The Grad Team
What do you like about our products and services?

Very professional pictures. A little spendy but nice pictures.

Report a concern   January 12, 2023 — Rated 2 out of 10 by S.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures were not great and when we got them mailed to us they were ruined and we spend 98$ on them very disappointed

Report a concern   January 12, 2023 — Rated 5 out of 10 by P.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive.

Report a concern   January 12, 2023 — Rated 10 out of 10 by T.N. The Grad Team
What do you like about our products and services?

Great service and photo!

Report a concern   January 12, 2023 — Rated 1 out of 10 by L.A. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were extremely low quality and very overpriced for what you get.


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