The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7896 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 21, 2023 — Rated 10 out of 10 by J.M. The Grad Team
What do you like about our products and services?

The pictures were awesome, capturing pictures of my son smiling were better than I could have expected. The photographers did a great job. Keep up the good work.

Report a concern   February 20, 2023 — Rated 10 out of 10 by L.P. The Grad Team
What do you like about our products and services?

nice photos

Report a concern   February 20, 2023 — Rated 10 out of 10 by J.B. The Grad Team
What do you like about our products and services?

Good customer service

Report a concern   February 18, 2023 — Rated 0 out of 10 by G.F. The Grad Team
How did we disappoint you and what can we do to make things right?

It would have been nice if the photographer waited for my tassel to stop swinging or told me it was. Looks dumb.

Report a concern   February 17, 2023 — Rated 7 out of 10 by C.B. The Grad Team
What could we do to improve?

Capture better shots

Report a concern   February 17, 2023 — Rated 10 out of 10 by L.H. The Grad Team
What do you like about our products and services?

Great pictures

Report a concern   February 17, 2023 — Rated 10 out of 10 by T.R. The Grad Team
What do you like about our products and services?

Quality of prints

Report a concern   February 16, 2023 — Rated 4 out of 10 by S.A. The Grad Team
How did we disappoint you and what can we do to make things right?

Did not like the finish on the photos at all. Too much money to have spent on photos we are not satisfied with.

Report a concern   February 16, 2023 — Rated 10 out of 10 by K.B. The Grad Team
What do you like about our products and services?

Great pictures!

Report a concern   February 13, 2023 — Rated 2 out of 10 by A.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive. Not accessible.

Report a concern   February 13, 2023 — Rated 3 out of 10 by R.P. The Grad Team
How did we disappoint you and what can we do to make things right?

It was confusing on how to place order, options available, etc.

Report a concern   February 12, 2023 — Rated 8 out of 10 by A.K. The Grad Team
What could we do to improve?

have more than one actual picture of the person.

Report a concern   February 10, 2023 — Rated 0 out of 10 by B.L. The Grad Team
How did we disappoint you and what can we do to make things right?

I never got my photos I purchased

Report a concern   February 10, 2023 — Rated 0 out of 10 by C.L. The Grad Team
How did we disappoint you and what can we do to make things right?

I took better pictures with my phone, halfway up and centerfold. Also, there was a reflection on the diploma so we couldn't see it and the one pretty good pic had the girl behind her in it.

Report a concern   February 10, 2023 — Rated 9 out of 10 by M.H. The Grad Team
What do you like about our products and services?

Came quickly

Report a concern   February 10, 2023 — Rated 5 out of 10 by G.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos are not professional appearing at all. The photo of her accepting her diploma, too dark, out of focus and NOT good quality at all. I captured a screen shot from the online streaming that was better quality. Seriously. The price for these are unreasonable.

The photo of my daughter walking with two other students outside, shows one student looking at her phone and the other's eyes closed. No cropping for professional pictures?
The photo of her alone with various backgrounds is grainy.

I'm disappointed I wasted my money on these. I don't mind paying for professional pictures that are professional ..
A refund of some portion would be appreciated~

Report a concern   February 10, 2023 — Rated 9 out of 10 by C.A. The Grad Team
What do you like about our products and services?

The picture came in a timely matter and was easy to order. Thank you

Report a concern   February 10, 2023 — Rated 5 out of 10 by H.W. The Grad Team
How did we disappoint you and what can we do to make things right?

I can't get the photos to upload for printing. Is there some kind of block on them to prevent printing?

Report a concern   February 9, 2023 — Rated 5 out of 10 by J.W. The Grad Team
How did we disappoint you and what can we do to make things right?

One of the photos of my son was taken in front of the MSU panels that was predominately a white background. There is a very heavy shadow of his cap against the background that looks like he’s wearing clown wings or a hat.
It was disappointing.

Report a concern   February 9, 2023 — Rated 7 out of 10 by J.M. The Grad Team
What could we do to improve?

The photo of our graduate receiving her diploma on stage wasn't as good as we had hoped, maybe it was the angle from which it was taken, so we only purchased the posed photo taken before the graduation ceremony.

Report a concern   February 9, 2023 — Rated 10 out of 10 by W.B. The Grad Team
What do you like about our products and services?

My son never sent me the link to buy pics from his college graduation. I remembered months later and was able to track down this company and in no time I had my pics!!! I am so thankful!!

Report a concern   February 9, 2023 — Rated 10 out of 10 by R.M. The Grad Team
What do you like about our products and services?

Great quality!

Report a concern   February 9, 2023 — Rated 0 out of 10 by J.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures were blurry

Report a concern   February 9, 2023 — Rated 5 out of 10 by B.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I would rather have a picture without the name of school on it.

Report a concern   February 9, 2023 — Rated 10 out of 10 by R.B. The Grad Team
What do you like about our products and services?

Pictures came quickly

Report a concern   February 9, 2023 — Rated 10 out of 10 by R.C. The Grad Team
What do you like about our products and services?

The quality of the pictures and the promptness of receiving the pictures.

Report a concern   February 9, 2023 — Rated 7 out of 10 by J.K. The Grad Team
What could we do to improve?

You should take several photos of the same thing in order to get the eyes open. My grads eyes were closed while receiving the diploma.

Report a concern   February 9, 2023 — Rated 10 out of 10 by C.S. The Grad Team
What do you like about our products and services?

Great customer service. Received photos sooner than expected. One of my photos came with a crease in it. They replaced with no problem. Customer service far exceeded my expectations. Pricing was very affordable.

Report a concern   February 9, 2023 — Rated 10 out of 10 by M.A. The Grad Team
What do you like about our products and services?

Great picture and quality

Report a concern   February 9, 2023 — Rated 10 out of 10 by Y.M. The Grad Team
What do you like about our products and services?

Quality, variety and great customer service


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