The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7896 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 18, 2023 — Rated 10 out of 10 by J.V. The Grad Team
What do you like about our products and services?

Great pics! Thank you for taking them

Report a concern   March 18, 2023 — Rated 10 out of 10 by K.C. The Grad Team
What do you like about our products and services?

Quality, accuracy

Report a concern   March 18, 2023 — Rated 10 out of 10 by L.L. The Grad Team
What do you like about our products and services?

Picture and plaque are beautifully finished. Completed and shipped in a timely manner.
Would highly recommend.

Report a concern   March 18, 2023 — Rated 8 out of 10 by B.W. The Grad Team
What could we do to improve?

Increased ability to read wording on cards so no error made on part of buyer.

Report a concern   March 18, 2023 — Rated 10 out of 10 by C.N. The Grad Team
What do you like about our products and services?

Efficient and great quality!

Report a concern   March 18, 2023 — Rated 10 out of 10 by J.F. The Grad Team
What do you like about our products and services?

Very good quality and nice prices.

Report a concern   March 18, 2023 — Rated 1 out of 10 by L.B. The Grad Team
How did we disappoint you and what can we do to make things right?

For the price of a 5x7 photo they could put some effort and quality into the shipping . Flimsy piece of heavy paper/attempt to be cardboard as protection. Mine came bent up and destroyed. I'll pass on my next graduate coming through.

Report a concern   March 16, 2023 — Rated 1 out of 10 by M.J.B. The Grad Team
How did we disappoint you and what can we do to make things right?

I got only one photo and I ordered four

Report a concern   March 16, 2023 — Rated 6 out of 10 by T.L. The Grad Team
How did we disappoint you and what can we do to make things right?

The cost is super expensive. You are taking advantage of people's emotions and our desire to save this moment

Report a concern   March 16, 2023 — Rated 0 out of 10 by O.A. The Grad Team
How did we disappoint you and what can we do to make things right?

Only one of the photos purchased was in focus, which when purchasing you could not tell online. So after spending over 300 dollars for photos half of the ones are unusable. The pocket photos were also not cut out, we had to do that ourselves. Again, spending that much money and not having everything done and cut cleanly for you is a rip off.

Report a concern   March 16, 2023 — Rated 8 out of 10 by K.C. The Grad Team
What could we do to improve?

There were missing photos that were had ordered. I need to call and have those photos sent out.

Report a concern   March 16, 2023 — Rated 10 out of 10 by C.G. The Grad Team
What do you like about our products and services?

Great pics and easy to order!

Report a concern   March 16, 2023 — Rated 10 out of 10 by W.V.A. The Grad Team
What do you like about our products and services?

Quick and easy to order

Report a concern   March 16, 2023 — Rated 8 out of 10 by A.S. The Grad Team
What could we do to improve?

Difficult to see the proof because of the writing all over it. Also very high prices.

Report a concern   March 16, 2023 — Rated 1 out of 10 by T.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Prices are too high. $60 for a digital photo is ridiculous and if you order physical photos you don’t even get a cardboard holder without paying extra.

Report a concern   March 15, 2023 — Rated 8 out of 10 by B.P. The Grad Team
What could we do to improve?

Everything was great except for an extra overlay symbol that I did not realize it was there in my preview due to the proof wording covering it up. So now I am stuck with this the rest of my life...

Report a concern   March 14, 2023 — Rated 10 out of 10 by L.A.G. The Grad Team
What do you like about our products and services?

Great quality!

Report a concern   March 13, 2023 — Rated 0 out of 10 by B.G. The Grad Team
How did we disappoint you and what can we do to make things right?

I paid money for a photograph months ago that I never received. Also there’s no way for me to track the order to see what went wrong. Please give me my photograph. Thanks.

Report a concern   March 12, 2023 — Rated 10 out of 10 by S.P. The Grad Team
What do you like about our products and services?

The picture was clear and bright without me adding touch ups to it.

Report a concern   March 12, 2023 — Rated 10 out of 10 by A.B. The Grad Team
What do you like about our products and services?

Good quality.

Report a concern   March 10, 2023 — Rated 10 out of 10 by W.C. The Grad Team
What do you like about our products and services?

Fast and easy! And very nice to have available.

Report a concern   March 10, 2023 — Rated 10 out of 10 by R.A.H. The Grad Team
What do you like about our products and services?

the pictures turned out really good as my grandaughter pictures were the best thank you for her graduation pictures as she can look back on them

Report a concern   March 10, 2023 — Rated 10 out of 10 by C.A. The Grad Team
What do you like about our products and services?

thank you very much , service was great , pictures were great ,a perfect 10!!

Report a concern   March 10, 2023 — Rated 10 out of 10 by D.H. The Grad Team
What do you like about our products and services?

The quality of the finishes and variety to choose from.

Report a concern   March 10, 2023 — Rated 5 out of 10 by K.C.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures I received for my order were not what i ordered

Report a concern   March 10, 2023 — Rated 10 out of 10 by S.S. The Grad Team
What do you like about our products and services?

the quality could be a little better. price was okay.

Report a concern   March 10, 2023 — Rated 10 out of 10 by L.W. The Grad Team
What do you like about our products and services?

The pictures are beautiful have a great color and they are very clear. I received them in a timely manner as well.

Report a concern   March 9, 2023 — Rated 10 out of 10 by L.M. The Grad Team
What do you like about our products and services?

Very good quality

Report a concern   March 9, 2023 — Rated 10 out of 10 by V.C. The Grad Team
What do you like about our products and services?

The quality was great, we are very pleased!

Report a concern   March 9, 2023 — Rated 3 out of 10 by B.P. The Grad Team
How did we disappoint you and what can we do to make things right?

One of the photos I ordered was blurry when I received the print. It did not appear blurry when looking at it online before purchasing.


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