The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8419 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 10, 2023 — Rated 7 out of 10 by N.J. The Grad Team
What could we do to improve?

We liked the pictures but some of the backgrouds were just too much, too busy.

Report a concern   June 10, 2023 — Rated 8 out of 10 by D.H. The Grad Team
What could we do to improve?

I wish there were more shots of my grad but I understand there were many grads so I am content with what I got

Report a concern   June 10, 2023 — Rated 10 out of 10 by M.J. The Grad Team
What do you like about our products and services?

Love product and fast service on delivery.

Report a concern   June 10, 2023 — Rated 5 out of 10 by K.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Honestly it was a lot more expensive than I could really afford so i had to just get digital and even those were like.. a little too much in my opinion.

Report a concern   June 10, 2023 — Rated 8 out of 10 by E.H. The Grad Team
What could we do to improve?

Little expensive for the packages. Plus I did not want really large photos.

Report a concern   June 10, 2023 — Rated 9 out of 10 by D.F. The Grad Team
What do you like about our products and services?

The professional quality of the products I received was superb. The photos taken did look great.

Report a concern   June 10, 2023 — Rated 7 out of 10 by K.L. The Grad Team
What could we do to improve?

Photo was a bit dark. It was sent very promptly though. The ordering process was good.

Report a concern   June 10, 2023 — Rated 3 out of 10 by C.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The price for photos were too high! I imagine that nowadays, most people just want the digital copies. I have been to several places that take pictures in hopes to sell them at the end of the event, but none that priced gouged so much! I was forced to buy digital copies because I was alone, but I plan to recommend that graduates just have someone from the family come with the phone or camera to take pictures. The photos were high resolution, but edits were in the up charge. If the price was lower, professional pictures would be worth it, even if graduates had someone there to take pictures.

Report a concern   June 10, 2023 — Rated 10 out of 10 by S.Z. The Grad Team
What do you like about our products and services?

Great pictures that arrived quickly!

Report a concern   June 10, 2023 — Rated 5 out of 10 by D.P. The Grad Team
How did we disappoint you and what can we do to make things right?

I really enjoyed the pictures! I just did not appreciate the price of them.

Report a concern   June 10, 2023 — Rated 0 out of 10 by S.O. The Grad Team
How did we disappoint you and what can we do to make things right?

Too much spam even though I had already bought pictures

Report a concern   June 9, 2023 — Rated 9 out of 10 by S.J. The Grad Team
What do you like about our products and services?

Clarity of the photos

Report a concern   June 9, 2023 — Rated 0 out of 10 by H.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I placed my order and the charge was placed on my credit card. I contacted the company 22 days after my order was placed and was told that the lab canceled my order for an unknown reason and the error would be corrected. I was also told there would be a rush put on my order due to the error. 15 additional days later and I still haven’t received my photos. I’m questioning if this is a legitimate company or if I have just been taken advantage of.

Report a concern   June 9, 2023 — Rated 10 out of 10 by C.G. The Grad Team
What do you like about our products and services?

Great photos. We liked the variety of backgrounds. Prices were decent. Good quality.

Report a concern   June 9, 2023 — Rated 7 out of 10 by O.R. The Grad Team
What could we do to improve?

Some Photographers didn’t retake after bad photos like one with closed eyes.

Report a concern   June 9, 2023 — Rated 0 out of 10 by S.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The quality was very very poor.

Report a concern   June 9, 2023 — Rated 8 out of 10 by J.W. The Grad Team
What could we do to improve?

Website was confusing

Report a concern   June 9, 2023 — Rated 0 out of 10 by D.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Your prices are ridiculous!

Report a concern   June 9, 2023 — Rated 0 out of 10 by D.T. The Grad Team
How did we disappoint you and what can we do to make things right?

The prices were ridiculous for the packages that were put together. I was not pleased at all.
You should have a more competitive set up and more reasonable packages.

Report a concern   June 9, 2023 — Rated 0 out of 10 by J.W. The Grad Team
How did we disappoint you and what can we do to make things right?

I never received the digital photos I ordered and paid for.

Report a concern   June 9, 2023 — Rated 0 out of 10 by K.W. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were good. But I ordered once and never got the pictures. And I never got a refund. PayPal is having to help me.

I ended up having to order a 2nd time and pay again. Not worth it.

Report a concern   June 9, 2023 — Rated 8 out of 10 by C.V.W. The Grad Team
What could we do to improve?

Good images, but the backgrounds could have offered a SDSMT school-scape background not just the generic aspen tree or gray marbled drop.

Report a concern   June 9, 2023 — Rated 6 out of 10 by N.O. The Grad Team
How did we disappoint you and what can we do to make things right?

I wasn't particularly disappointed. The tassel in his face and the flipped medal were not items controlled by you in the few seconds you had for taking the photo. It was the shot he selected out of those offered. I don't think it is possible to change it.
Sincerely,
Name removed

Report a concern   June 9, 2023 — Rated 3 out of 10 by A.W. The Grad Team
How did we disappoint you and what can we do to make things right?

The closer up pics are very blurry. Not what I would expect for the price I paid.

Report a concern   June 9, 2023 — Rated 8 out of 10 by R.B. The Grad Team
What could we do to improve?

The quality of the photos.

Report a concern   June 9, 2023 — Rated 8 out of 10 by S.F. The Grad Team
What could we do to improve?

just pricing seems expensive

Report a concern   June 9, 2023 — Rated 9 out of 10 by S.M. The Grad Team
What do you like about our products and services?

Quality, shipping time and the level of communication

Report a concern   June 9, 2023 — Rated 8 out of 10 by K.P. The Grad Team
What could we do to improve?

Great photos, but very expensive pricing for college students!

Report a concern   June 9, 2023 — Rated 3 out of 10 by A.R.R. The Grad Team
How did we disappoint you and what can we do to make things right?

Too pricey, on top of that I couldnt see exactly what i was ordering because there was way too many words covering the pictures

Report a concern   June 9, 2023 — Rated 10 out of 10 by M.M. The Grad Team
What do you like about our products and services?

Good quality and positioning.


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