based on 7896 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My special moment was captured perfectly
The photo looks amazing!
Love the pictures
I did not receive the photo I chose, but a low quality, cropped version of it, and when I sent an email explaining my concern, I got no response at all.
Quality and fast service
unfair price, least setup I ever saw
Photographer was fun and put me at ease.
Great pictures, very convenient.
Good variety of photos to choose from. Wish packages allowed for more variety as well
Very prompt. Customer service very helpful
Photos were great quality
Thanks!
Great products! Fast shipping!
The background options could improve, poses could improve, editing options could improve. The prices for the package could be lower considering if one doesn’t like all the pictures because he quality or the background wasn’t the best.
Honestly, the photos were terrible. The quality of printing was good but the photographer didn't do a good job. I think that the prices are a bit ridiculous for what you get. The photographer did not capture very good images and the timing of the photos were off. They look awful!!!
Oh my gosh, the pictures were fantastic. We were very pleased and happy with them.
Very disappointed in the black background
Clarity in the photos. Timely dispersement.
Very professional service and quality work ; no long wait!!!
I didn’t receive the photos of my mentor physically coating me where everyone else did. Mine were skipped over. This was the biggest disappointment. I also found that paying $100+ for 3 unedited digital photos was not reasonable either.
Beautiful pictures and I love the magnet. Amazing
Shadow on face from tassel. Lighting was not set up well.
I ordered an 8x10 and there’s a big halo on the top middle of the photo. I can’t even display it, it’s so silly-looking.
I have some misprints on my photos. I reached out for assistance and have not heard from anyone
The pictures did not come out good. The angle the photos were taken from was not flattering and after my hat was placed on me there was hair in my face… the process was sloppy and rushed.
The ease of access the pictures and the unexpected shots
My photos were lost and it was a pain for me to recover them
The photo ordering process on the web site, going from one screen to the next, could be a bit more straight forward and clear.
The photographer was really short so he didn’t get a good angle of me (I’m 5’10). Also, I was under the impression we would get professional headshots because last years class got business professional headshots. Not only did the photographers rush everyone, but also they didn’t let us look to make sure we liked the pictures. The pictures are VERY expensive and I feel like we should’ve been given the option to see our pictures before leaving or to re-take them once the proofs were given to everyone. I was disappointed in my pictures because of the angle of the photographer, and I never had the opportunity to re-take the pictures.