The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8419 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 15, 2023 — Rated 0 out of 10 by J.B. The Grad Team
How did we disappoint you and what can we do to make things right?

I never received my purchase.

Report a concern   June 15, 2023 — Rated 10 out of 10 by N.M. The Grad Team
What do you like about our products and services?

The quality of the photo came out great. It was a little expensive, but I still decided to purchase a picture of my graduation accomplishment.

Report a concern   June 15, 2023 — Rated 10 out of 10 by J.G. The Grad Team
What do you like about our products and services?

Everything

Report a concern   June 15, 2023 — Rated 10 out of 10 by K.D. The Grad Team
What do you like about our products and services?

Awesome!

Report a concern   June 15, 2023 — Rated 0 out of 10 by A.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Overpriced and not letting a person setup for a good picture. I am so disappointed in how you abuse your position of being the only photographer company at the graduation. You are a scam.

Report a concern   June 15, 2023 — Rated 10 out of 10 by S.D. The Grad Team
What do you like about our products and services?

The pictures were stunning.

Report a concern   June 15, 2023 — Rated 10 out of 10 by S.B. The Grad Team
What do you like about our products and services?

The imprinting was nice! Very organized the day of the event.

Report a concern   June 15, 2023 — Rated 10 out of 10 by K.B. The Grad Team
What do you like about our products and services?

lots of good pictures of me some i didn’t even know where being taken of me. Good job especially Ally

Report a concern   June 15, 2023 — Rated 10 out of 10 by M.G. The Grad Team
What do you like about our products and services?

great photos, good selection of locations the photos were taken at, fairly decent pricing

Report a concern   June 15, 2023 — Rated 10 out of 10 by S.S. The Grad Team
What do you like about our products and services?

Everything

Report a concern   June 15, 2023 — Rated 6 out of 10 by A.L. The Grad Team
How did we disappoint you and what can we do to make things right?

My envelope the was bent & put in the mailbox & it was wet from the rain

Report a concern   June 15, 2023 — Rated 4 out of 10 by K.P.H. The Grad Team
How did we disappoint you and what can we do to make things right?

We paid to have picture retouched and it wasn't. Plus it was 15 bucks.

Report a concern   June 15, 2023 — Rated 1 out of 10 by A.W. The Grad Team
How did we disappoint you and what can we do to make things right?

My satch was inside out and none of the photographers could alert me. Sample pictures came in very difficult to see and select for prints. My picture with the president was cut into half. I think I just wasted 100 on pictures I didn’t need. Family and friends took better pictures with their phones than the professionals

Report a concern   June 15, 2023 — Rated 0 out of 10 by M.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture of me walking across the stage is completely blurry and unusable. This is very disappointing and makes me sad that I will not have that moment documented.

Report a concern   June 15, 2023 — Rated 0 out of 10 by S.R. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures are incredibly blurry and never got an answer from support.

Report a concern   June 15, 2023 — Rated 9 out of 10 by K.B. The Grad Team
What do you like about our products and services?

Easy to use, enought choices of shots that there was one we all liked

Report a concern   June 15, 2023 — Rated 1 out of 10 by B.W. The Grad Team
How did we disappoint you and what can we do to make things right?

Ordering photographs is ridiculously expensive. I spent over $100 for ONLY 3 DIGITAL pictures. Ridiculous for 3 pictures when the college makes a large amount of money.

Report a concern   June 15, 2023 — Rated 10 out of 10 by M.E. The Grad Team
What do you like about our products and services?

The Photographer got a good clear shot of my son accepting his diploma and shaking the president's hand. I appreciate having access to such a great photo.

Report a concern   June 15, 2023 — Rated 10 out of 10 by M.F. The Grad Team
What do you like about our products and services?

Good quality and quick

Report a concern   June 15, 2023 — Rated 10 out of 10 by S.G. The Grad Team
What do you like about our products and services?

Prompt and very nice pictures!

Report a concern   June 15, 2023 — Rated 0 out of 10 by G.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Steep prices

Report a concern   June 15, 2023 — Rated 9 out of 10 by M.T. The Grad Team
What do you like about our products and services?

pictures are beautiful and well taken, it was just not very practical when ordering had to go through various package options to find what I needed

Report a concern   June 15, 2023 — Rated 2 out of 10 by C.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Way too expensive. Especially for digital downloads. Picture quality not amazing. Somewhat pixelated.

Report a concern   June 15, 2023 — Rated 0 out of 10 by E.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Really gross that this company price gouges knowing that graduation is a once in a lifetime milestone

Report a concern   June 15, 2023 — Rated 5 out of 10 by G.C.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture was blurry

Report a concern   June 15, 2023 — Rated 6 out of 10 by J.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures are good but the prices are too high! I would’ve ordered more items but couldn’t afford to.

Report a concern   June 15, 2023 — Rated 10 out of 10 by T.H. The Grad Team
What do you like about our products and services?

high quality photos with sufficient options

Report a concern   June 15, 2023 — Rated 10 out of 10 by C.F. The Grad Team
What do you like about our products and services?

The photos I ordered came quickly. Photos were good.

Report a concern   June 15, 2023 — Rated 0 out of 10 by C.B. The Grad Team
How did we disappoint you and what can we do to make things right?

One of my family photos is missing for one and then the ones with me and my diploma are all out of focus. When I’ve attempted contact for a partial refund I’ve gotten no communication or apology. I will never get photos from here again and will outsource because my phone could do better

Report a concern   June 15, 2023 — Rated 3 out of 10 by C.S. The Grad Team
How did we disappoint you and what can we do to make things right?

One of the photos shows an extremely shiny face. I had expected that would have been retouched given the price that was paid. My mistake


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