The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7896 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 9, 2023 — Rated 2 out of 10 by N.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I contacted customer service by email and reported the words “class of 2022” that I added to the picture in red text (since it would not fit under the university name) was not positioned correctly in the bottom left of picture- but rather it was floating sideways up the sleeve of her garment. The frame had a noticeable scuff too. The email I got back just blew me off with a “thats to bad but not my problem attitude!”

Report a concern   March 9, 2023 — Rated 10 out of 10 by J.U. The Grad Team
What do you like about our products and services?

My daughter’s college graduation pictures weee absolutely gorgeous.

Report a concern   March 9, 2023 — Rated 0 out of 10 by J.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Very poor quality prints for the price

Report a concern   March 9, 2023 — Rated 9 out of 10 by L.A. The Grad Team
What do you like about our products and services?

The pictures look nice. The service was amazing. I like the way the company is digital, send out friendly reminders, and mail the pictures out fast.

Report a concern   March 9, 2023 — Rated 10 out of 10 by W.C. The Grad Team
What do you like about our products and services?

The photos were perfect.

Report a concern   March 9, 2023 — Rated 0 out of 10 by J.I. The Grad Team
How did we disappoint you and what can we do to make things right?

It is taking too long to get my order.

Report a concern   March 9, 2023 — Rated 0 out of 10 by T.A. The Grad Team
How did we disappoint you and what can we do to make things right?

I sent an e-mail regard my disappointment in the photos we received. I have not received any response or resolution as of today. I was very disappointed in the quality of the photos I received. I would like this to be resolved.
Name removed
Phone number removed
Thank you

Report a concern   March 7, 2023 — Rated 9 out of 10 by L.H. The Grad Team
What do you like about our products and services?

I like that your services were provided by IWCC so I was able to sit and beam with pride as my daughter graduated instead of hustling to catch a picture of her. :o)

Report a concern   March 5, 2023 — Rated 10 out of 10 by W.O. The Grad Team
What do you like about our products and services?

High quality photos and a good selection of pictures and backgrounds

Report a concern   March 4, 2023 — Rated 0 out of 10 by A.S.C. The Grad Team
How did we disappoint you and what can we do to make things right?

The glare from the glasses, on First name removed Chowdhury's proofs were not apparent to me so we did not order the retouch. I think it was a big mistake, on your part, to assume that amateurs would realize how offensive that would be, especially in a enlarged photo. I think we should have been contacted by you to recommended the retouch. Wanda Pipkin Phone number removed

Report a concern   March 4, 2023 — Rated 10 out of 10 by R.B. The Grad Team
What do you like about our products and services?

Ordering photos was user friendly.

Report a concern   March 3, 2023 — Rated 10 out of 10 by V.S. The Grad Team
What do you like about our products and services?

The quality of the photos was amazing.

Report a concern   March 3, 2023 — Rated 10 out of 10 by J.T. The Grad Team
What do you like about our products and services?

Quality and variety

Report a concern   March 3, 2023 — Rated 9 out of 10 by J.M. The Grad Team
What do you like about our products and services?

The photos were clear and captured the moment. The order was easy to make and the pictures that I ordered arrived at my house very quickly! Overall, very good experience ordering from you guys!

Report a concern   March 3, 2023 — Rated 0 out of 10 by S.A. The Grad Team
How did we disappoint you and what can we do to make things right?

I never received my photos I ordered

Report a concern   March 3, 2023 — Rated 10 out of 10 by M.B. The Grad Team
What do you like about our products and services?

I love your product. Great photos

Report a concern   March 2, 2023 — Rated 9 out of 10 by G.K. The Grad Team
What do you like about our products and services?

Good quality and the pictures captured this special moment for our family.

Report a concern   March 2, 2023 — Rated 10 out of 10 by E.A. The Grad Team
What do you like about our products and services?

Pictures were great quality and customer service is outstanding!

Report a concern   February 27, 2023 — Rated 0 out of 10 by T.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Egregiously expensive and takes too long to get access to your photos.

Report a concern   February 27, 2023 — Rated 10 out of 10 by V.H. The Grad Team
What do you like about our products and services?

My grandson's pics came back shortly after graduation and were very good, you got the pictures we couldn't, so thank you very much

Report a concern   February 26, 2023 — Rated 0 out of 10 by L.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures are not very well taken of my son. The stage receiving was horrible and the quality of the photos are not very professional. Expected better for the price paid out. Long delay in being able to order. Son didn't gwt email for months

Report a concern   February 25, 2023 — Rated 4 out of 10 by C.F.C. The Grad Team
How did we disappoint you and what can we do to make things right?

I paid for retouch and I did not like the lookof my eyelids. I even see a bumpin the left upper eyelid...dissapointing

Report a concern   February 24, 2023 — Rated 8 out of 10 by P.D.H. The Grad Team
What could we do to improve?

I'm always looking for a cheaper option but you guys did a great job with the pictures and keeping tabs on timing and when to expect the goods.

Report a concern   February 24, 2023 — Rated 2 out of 10 by D.D. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos were included in my selection that weren’t of me at all.

Report a concern   February 24, 2023 — Rated 0 out of 10 by J.P.A. The Grad Team
How did we disappoint you and what can we do to make things right?

The photo was damaged in two corners! Should have packed it better. Very unprofessional job.

Report a concern   February 24, 2023 — Rated 10 out of 10 by D.M. The Grad Team
What do you like about our products and services?

easy to order and the turn around was very speedy

Report a concern   February 24, 2023 — Rated 0 out of 10 by R.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The 8x10 of our daughter arrived bent and the image is smeared looking

Report a concern   February 23, 2023 — Rated 8 out of 10 by E.L. The Grad Team
What could we do to improve?

matted option on pictures

Report a concern   February 23, 2023 — Rated 10 out of 10 by J.D. The Grad Team
What do you like about our products and services?

It was quick and answered

all my questions

Report a concern   February 23, 2023 — Rated 9 out of 10 by K.S. The Grad Team
What do you like about our products and services?

would like additional poses


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