The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7896 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 26, 2023 — Rated 10 out of 10 by M.K. The Grad Team
What do you like about our products and services?

Good quality. Fast service.

Report a concern   January 26, 2023 — Rated 10 out of 10 by K.L. The Grad Team
What do you like about our products and services?

Very efficient and great pictures!

Report a concern   January 26, 2023 — Rated 10 out of 10 by C.M. The Grad Team
What do you like about our products and services?

Came quickly!!

Report a concern   January 26, 2023 — Rated 10 out of 10 by S.G. The Grad Team
What do you like about our products and services?

The process was easy to order and they came fast in the mail and reasonable priced

Report a concern   January 26, 2023 — Rated 10 out of 10 by H.L. The Grad Team
What do you like about our products and services?

Many photo options to choose from. Prompt service.

Report a concern   January 26, 2023 — Rated 10 out of 10 by S.L. The Grad Team
What do you like about our products and services?

The photos looked nice. My order was delivered very quickly.

Report a concern   January 26, 2023 — Rated 0 out of 10 by Y.R. The Grad Team
How did we disappoint you and what can we do to make things right?

OVERPRICED.

Report a concern   January 26, 2023 — Rated 8 out of 10 by C.H. The Grad Team
What could we do to improve?

Expensive

Report a concern   January 26, 2023 — Rated 10 out of 10 by A.C. The Grad Team
What do you like about our products and services?

Fair prices. Great products. Fast delivery

Report a concern   January 26, 2023 — Rated 6 out of 10 by K.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures aren't very clear.

Report a concern   January 26, 2023 — Rated 10 out of 10 by M.M. The Grad Team
What do you like about our products and services?

Very efficient for both ordering and delivery.

Report a concern   January 26, 2023 — Rated 0 out of 10 by R.W. The Grad Team
How did we disappoint you and what can we do to make things right?

Man I hate how predatory the pricing is.

Report a concern   January 26, 2023 — Rated 7 out of 10 by R.M. The Grad Team
What could we do to improve?

Would like a greater selection, more choices ... but it's also possible our graduate just wasn't in enough photos!

Report a concern   January 26, 2023 — Rated 10 out of 10 by W.J. The Grad Team
What do you like about our products and services?

Quality and timeliness.

Report a concern   January 26, 2023 — Rated 6 out of 10 by J.B. The Grad Team
How did we disappoint you and what can we do to make things right?

There was a piece of the photo where it didn’t print correctly. And it seems like an incorrect filter was added to the photos.

Report a concern   January 26, 2023 — Rated 5 out of 10 by T.R. The Grad Team
How did we disappoint you and what can we do to make things right?

I guess I was hoping to maybe have some kind of professional sitting beside just walking across the stage and standing in front of a banner, and a chance to get family pictures and such. It would have been helpful to know we were going to have to be responsible for all those other options - especially being a winter graduation.

Report a concern   January 26, 2023 — Rated 10 out of 10 by D.F. The Grad Team
What do you like about our products and services?

Great pictures and reasonable costs. Convenient

Report a concern   January 26, 2023 — Rated 6 out of 10 by S.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures scratch very easy

Report a concern   January 26, 2023 — Rated 7 out of 10 by L.P. The Grad Team
What could we do to improve?

A little pricey, and with only the want for one picture, it was more difficult to choose. I don't think I received my digital, either.

Report a concern   January 26, 2023 — Rated 2 out of 10 by S.C.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Pricing was disappointing

Report a concern   January 26, 2023 — Rated 10 out of 10 by S.G. The Grad Team
What do you like about our products and services?

Convenient and easy to use. Prompt service

Report a concern   January 26, 2023 — Rated 6 out of 10 by D.P.K. The Grad Team
How did we disappoint you and what can we do to make things right?

Some of the photos are not clear.

Report a concern   January 26, 2023 — Rated 0 out of 10 by Q.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures were awful, 3 out of 6 eyes were closed.

Report a concern   January 26, 2023 — Rated 10 out of 10 by C.B. The Grad Team
What do you like about our products and services?

Photos great, quick turnaround

Report a concern   January 26, 2023 — Rated 10 out of 10 by K.P. The Grad Team
What do you like about our products and services?

Great quality but website was terrible to use

Report a concern   January 26, 2023 — Rated 10 out of 10 by K.L. The Grad Team
What do you like about our products and services?

Fast great quality

Report a concern   January 26, 2023 — Rated 7 out of 10 by R.K. The Grad Team
What could we do to improve?

Wrong school logo was used on the overlay and posed photos seemed overlit - like too much lighting. Othwerwise, the experience was great. Thank you.

Report a concern   January 26, 2023 — Rated 7 out of 10 by M.G. The Grad Team
What could we do to improve?

Take more pictures of each graduate! There was only one picture of my son after he had been hooded with his PhD standing next to his mentor and the dean and his eyes were closed so we didn’t have any pictures with all three people in the picture to pick from. The pictures of him by himself were fine and that’s what we ordered.

Report a concern   January 26, 2023 — Rated 10 out of 10 by J.O. The Grad Team
What do you like about our products and services?

Very good quality. Prices were reasonable. Could order one item or a package - nice options.

Report a concern   January 26, 2023 — Rated 10 out of 10 by C.R. The Grad Team
What do you like about our products and services?

Order was easy, cheaper than the high school options from Cady


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