The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7896 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 2, 2023 — Rated 3 out of 10 by B.T. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were beautiful and the staff on-scene were amazing, but the user interface of the website is not great on mobile, and I believe some of the services are overpriced; specifically the digital download. $60 for a digital download is ridiculous, and I believe you are taking advantage of the elderly and those who are not familiar with technology with the option for "multiple downloads". I ordered one 5 x 7 photo, and there is a white line on the right of my photo which appears to be a sub-par cutting job. I also just wanted a plain picture, but there was no way I could find to remove my college's logo from the photo. I was able to remove the text thankfully. I was afraid it wasn't going to work, because when I removed the text a graphical glitch occurred where the number "2" was displayed as text. I do appreciate the opportunity to leave feedback.

Report a concern   February 2, 2023 — Rated 10 out of 10 by K.B. The Grad Team
What do you like about our products and services?

Amazing captions. Thank you.

Report a concern   February 2, 2023 — Rated 10 out of 10 by B.B. The Grad Team
What do you like about our products and services?

great pictures, great customer service high quality ! Very nice partnership

Report a concern   February 2, 2023 — Rated 1 out of 10 by V.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Too bad

Report a concern   February 2, 2023 — Rated 10 out of 10 by B.B. The Grad Team
What do you like about our products and services?

Good quality

Report a concern   February 2, 2023 — Rated 10 out of 10 by M.G. The Grad Team
What do you like about our products and services?

Great photos

Report a concern   February 2, 2023 — Rated 0 out of 10 by Y.T. The Grad Team
How did we disappoint you and what can we do to make things right?

I only had one decent photo, and even it was washed out. My backdrop photo was extremely rushed I didn’t even get a second chance if I blinked. They definitely could have spent a few more seconds. The actual grad photos my eyes were half closed in all of them

Report a concern   February 2, 2023 — Rated 5 out of 10 by C.E. The Grad Team
How did we disappoint you and what can we do to make things right?

Child’s posed pic has section of hair across her face. Clearly not her hairstyle as if they didn’t even look at the pic they took. Since we had no other option we bought the photo. That process was quick and easy and pics arrived quickly so this is why the rate got to a 5

Report a concern   January 31, 2023 — Rated 10 out of 10 by A.C. The Grad Team
What do you like about our products and services?

The convenience of family not having to get a great photo on graduation day or having to schedule an outside photo session.
Nice background selections!
Being able to edit to a close up as desired!!
The wide variety of packages or individual photos to fit in with our budget!

Thank you! 🥰
I have already recommended you to others!!

Report a concern   January 30, 2023 — Rated 10 out of 10 by G.W. The Grad Team
What do you like about our products and services?

The photos were clear and precise and I liked the various options to choose from.

Report a concern   January 30, 2023 — Rated 10 out of 10 by B.G. The Grad Team
What do you like about our products and services?

They were very easy to order and the quality of the color was outstanding.

Report a concern   January 30, 2023 — Rated 4 out of 10 by D.L. The Grad Team
How did we disappoint you and what can we do to make things right?

The photo seems blurry

Report a concern   January 29, 2023 — Rated 0 out of 10 by K.B. The Grad Team
How did we disappoint you and what can we do to make things right?

no good

Report a concern   January 28, 2023 — Rated 7 out of 10 by J.A. The Grad Team
What could we do to improve?

I thought the prices were pretty extravagant. I have paid professional photographers and feel that this company is profiting off families desperation to get a good picture of their loved one on a very special day knowing how difficult it is to get a good picture in a packed field house. While I do not in any way criticize the photography, I appreciate the pictures, I just feel they were very pricey. I feel selling the proofs for a reasonable amount in this day and age is fair.

Report a concern   January 28, 2023 — Rated 3 out of 10 by R.A. The Grad Team
How did we disappoint you and what can we do to make things right?

No pictures captured while I was on stage to receive my diploma and coming down out of stage. That was a huge disappointment!

Report a concern   January 28, 2023 — Rated 10 out of 10 by D.V. The Grad Team
What do you like about our products and services?

I am extremely satisfied with services during purchasing process for my son’s graduation picture.
Highly recommend!

Report a concern   January 28, 2023 — Rated 4 out of 10 by J.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos were nice and clear, but the paper was thin. I had to cut the wallets myself instead of receiving individually cut pictures. Price was high for the quality of photo print paper I received.

Report a concern   January 27, 2023 — Rated 10 out of 10 by M.P. The Grad Team
What do you like about our products and services?

very good service

Report a concern   January 27, 2023 — Rated 10 out of 10 by P.M. The Grad Team
What do you like about our products and services?

Very professional

Report a concern   January 27, 2023 — Rated 10 out of 10 by J.W. The Grad Team
What do you like about our products and services?

Thank You, my pictures turned out great.

Report a concern   January 27, 2023 — Rated 10 out of 10 by K.K. The Grad Team
What do you like about our products and services?

Fast service. GREAT quality

Report a concern   January 27, 2023 — Rated 10 out of 10 by K.J. The Grad Team
What do you like about our products and services?

Accurate

Report a concern   January 27, 2023 — Rated 3 out of 10 by J.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Felt rushed for individual picture and hood wasn’t properly placed so in picture it just looks sloppy.
Did not get picture of me shaking administrators hands at any point, nor did I see a picture of me walking across the stage.

Report a concern   January 27, 2023 — Rated 10 out of 10 by J.S. The Grad Team
What do you like about our products and services?

quick and very nice!

Report a concern   January 27, 2023 — Rated 1 out of 10 by J.K. The Grad Team
How did we disappoint you and what can we do to make things right?

One of the worst photos we've ever seen. She had a great pose but the quality of the photo was very low.
Dark robe disappeared with the dark background.
Her skin was phantom white, couldn't really see her features.
Photo not sharp, very dull.

I wouldn't use your services again. Not sure what happened on your end. A refund would always be accepted, but it won't fix the photos. I'll get prints from my phone now and they'll be much better. That's the challenge that faces photography today.

Report a concern   January 27, 2023 — Rated 2 out of 10 by R.D.L.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Take better pictures, better organization and communication, and more affordable prices.

Report a concern   January 27, 2023 — Rated 4 out of 10 by V.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures weren’t what I expected

Report a concern   January 27, 2023 — Rated 10 out of 10 by W.G. The Grad Team
What do you like about our products and services?

Clear and very well c as ptured

Report a concern   January 26, 2023 — Rated 10 out of 10 by N.D. The Grad Team
What do you like about our products and services?

Great pictures

Report a concern   January 26, 2023 — Rated 10 out of 10 by J.G. The Grad Team
What do you like about our products and services?

The pictures that were ordered of my granddaughter's LSU graduation were beautiful. It was easy to order & came in quickly.
Thank you so much
Jackie Last name removed


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