The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7895 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 21, 2023 — Rated 10 out of 10 by R.S. The Grad Team
What do you like about our products and services?

Great photo buying offers. They did a great job capturing moments at the grad

Report a concern   April 21, 2023 — Rated 8 out of 10 by N.T. The Grad Team
What could we do to improve?

Your price

Report a concern   April 21, 2023 — Rated 10 out of 10 by J.F. The Grad Team
What do you like about our products and services?

Very easy to navigate and affordable prices.

Report a concern   April 21, 2023 — Rated 8 out of 10 by E.C. The Grad Team
What could we do to improve?

Announcements were well and boxed together. The return address stickers could be much bigger for what we paid for them.

Report a concern   April 21, 2023 — Rated 10 out of 10 by T.E. The Grad Team
What do you like about our products and services?

Quality of photos is excellent. Very easy ordering and received them quickly in the mail with no problems.

Report a concern   April 21, 2023 — Rated 10 out of 10 by K.L. The Grad Team
What do you like about our products and services?

The pictures and pricing were great!! You all truly captured my excitement during the graduation ceremony.

Report a concern   April 21, 2023 — Rated 10 out of 10 by J.P. The Grad Team
What do you like about our products and services?

It was a very classic and elegant look.

Report a concern   April 17, 2023 — Rated 0 out of 10 by B.C. The Grad Team
How did we disappoint you and what can we do to make things right?

over priced and for professional photos the product produced was not professional quality.

Report a concern   April 17, 2023 — Rated 9 out of 10 by T.T. The Grad Team
What do you like about our products and services?

The digital download service was quick and easy.

Report a concern   April 16, 2023 — Rated 2 out of 10 by H.Y. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were not that great! Very few choices and student poses were disappointing.

Report a concern   April 16, 2023 — Rated 5 out of 10 by B.R. The Grad Team
How did we disappoint you and what can we do to make things right?

The price for the photos, especially if you select any sort of retouching, is absurd. Even though there was no one behind me, the photographers seemed rushed.

Report a concern   April 16, 2023 — Rated 7 out of 10 by D.C. The Grad Team
What could we do to improve?

The website navigation is a little clunky. The photo I received seems to have less contrast than the image presented on the site, so the writing on the diploma isn't legible. Ordering photos was easy and they arrived promptly.

Report a concern   April 15, 2023 — Rated 0 out of 10 by C.D.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Firstly, thank you for sending this feedback form. Please, this team needs to do better. My photographs came out with my cap bleeding into the green screen and this is why it took me so long to decide upon making a purchase. This was only because I was feeling sentimental. Graduations are supposed to mean more and these photographs just look like you wanted a cheque. Barely evokes any emotions. The backgrounds mean very little. I think the team needs more innovative members with better baseline retouching skills. I refuse to pay extra for a mistake that your green screen makes. The fact there isn't due diligence to pick up on obvious errors also makes this business low on my list.

Report a concern   April 14, 2023 — Rated 10 out of 10 by A.F. The Grad Team
What do you like about our products and services?

Thank you!

Report a concern   April 14, 2023 — Rated 9 out of 10 by J.J. The Grad Team
What do you like about our products and services?

Very organized during the day of graduation.

Report a concern   April 14, 2023 — Rated 9 out of 10 by D.R. The Grad Team
What do you like about our products and services?

Great 👍

Report a concern   April 14, 2023 — Rated 10 out of 10 by K.A. The Grad Team
What do you like about our products and services?

The photos were nicely done and you delivered them promptly!! We do not live in MO,but our daughter does and she had forgot to tell me she had sent me her college photos app.last May when she graduated. I found the app.this March and I was still able to purchase Graduation pictures of our daughter,which was so great !! They are very professionally done and it was very easy to order them and we received them very promptly!! Thank you very much!! Name removed

Report a concern   April 14, 2023 — Rated 10 out of 10 by K.W.G. The Grad Team
What do you like about our products and services?

Great photos (a bit pricey) but otherwise good.

Report a concern   April 14, 2023 — Rated 10 out of 10 by K.M. The Grad Team
What do you like about our products and services?

Pictures were beautifully done !

Report a concern   April 14, 2023 — Rated 8 out of 10 by N.L. The Grad Team
What could we do to improve?

Prices are quite high

Report a concern   April 14, 2023 — Rated 5 out of 10 by T.E. The Grad Team
How did we disappoint you and what can we do to make things right?

Photo was fine but the print was bad, I received a shiny iridescent print that looked like it was printed on a home printer. I used to be a photographer and never sent out something that bad of quality. Matte paper!!! Not shiny ugly. Come on people do better.

Report a concern   April 14, 2023 — Rated 10 out of 10 by D.R. The Grad Team
What do you like about our products and services?

I liked the photographer, he was very nice and took great photos. I also like that there were multiple days and times to choose from.

Report a concern   April 14, 2023 — Rated 10 out of 10 by A.A. The Grad Team
What do you like about our products and services?

Perfect

Report a concern   April 14, 2023 — Rated 10 out of 10 by A.M. The Grad Team
What do you like about our products and services?

Nice product!!

Report a concern   April 14, 2023 — Rated 10 out of 10 by M.M. The Grad Team
What do you like about our products and services?

The quality and speedy service.

Report a concern   April 14, 2023 — Rated 10 out of 10 by F.M. The Grad Team
What do you like about our products and services?

Works great!

Report a concern   April 14, 2023 — Rated 8 out of 10 by B.H. The Grad Team
What could we do to improve?

Quality of pics

Report a concern   April 14, 2023 — Rated 10 out of 10 by L.M. The Grad Team
What do you like about our products and services?

The pictures turned out great! The service was also great and fast.

Report a concern   April 14, 2023 — Rated 10 out of 10 by G.F. The Grad Team
What do you like about our products and services?

You very efficient!

Report a concern   April 14, 2023 — Rated 0 out of 10 by A.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I never received my purchase to download I paid $30 to you all for nothing.


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