The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7895 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 12, 2023 — Rated 7 out of 10 by L.M. The Grad Team
What could we do to improve?

too expensive

Report a concern   May 12, 2023 — Rated 10 out of 10 by K.G. The Grad Team
What do you like about our products and services?

Very good

Report a concern   May 12, 2023 — Rated 6 out of 10 by M.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos were great, and I know that’s how y’all make the money since there is no sitting fee but $50 for one photo is a lot and I could only afford one even though there were others that I liked. I wouldn’t recommend because I would have been better off and willing to pay more if I were able to receive more or all of the photos. While the photos are non obligatory to purchase, I think it would be better to charge a small sitting fee so that those who are serious about taking pictures aren’t paying for those who are just doing it because its free and/or don’t even show up. Besides that I loved the photos, just wished I were able to purchase more.

Report a concern   May 11, 2023 — Rated 10 out of 10 by M.S. The Grad Team
What do you like about our products and services?

Good clean pictures

Report a concern   May 11, 2023 — Rated 10 out of 10 by J.P. The Grad Team
What do you like about our products and services?

Nice photos and prompt service

Report a concern   May 11, 2023 — Rated 10 out of 10 by J.B. The Grad Team
What do you like about our products and services?

The clarity of the photos.

Report a concern   May 10, 2023 — Rated 0 out of 10 by A.M. The Grad Team
How did we disappoint you and what can we do to make things right?

It was job that I could of done myself at home.

Report a concern   May 6, 2023 — Rated 0 out of 10 by P.I. The Grad Team
How did we disappoint you and what can we do to make things right?

I have not recieved all my picture orders todate

Report a concern   May 6, 2023 — Rated 0 out of 10 by L.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Hello! I am really disappointed with my order Order #VGPhone number removed7 It was paid on 04/11/2023 and I have only received the free picture. I have been in contact with Teisha Clark Email address removed and she’s been telling me that the address is incorrect but how come the free picture arrived with no trouble? Seems to me that the ones that I paid are the ones with problem. Today is May 6 and I still waiting for my order . Thank you for the opportunity to express myself.

Report a concern   May 5, 2023 — Rated 10 out of 10 by V.R. The Grad Team
What do you like about our products and services?

Good selection!

Report a concern   May 5, 2023 — Rated 10 out of 10 by B.F. The Grad Team
What do you like about our products and services?

My order was delivered quickly and customer service at the grad pic day was awesome.

Report a concern   May 5, 2023 — Rated 10 out of 10 by S.A.C. The Grad Team
What do you like about our products and services?

They sent me the wrong image pin to order and that was so confusing!

Report a concern   May 5, 2023 — Rated 8 out of 10 by T.K. The Grad Team
What could we do to improve?

I only needed one photo printed and the price was too high.

Report a concern   May 5, 2023 — Rated 10 out of 10 by R.S. The Grad Team
What do you like about our products and services?

It was nice but when you pay with a card it was an issue so I had to do it from my computer

Report a concern   May 4, 2023 — Rated 10 out of 10 by M.D. The Grad Team
What do you like about our products and services?

The prompt availability of proofs, the variety of product offered for purchase, and prompt delivery of purchased products.

Report a concern   May 4, 2023 — Rated 10 out of 10 by A.S.G. The Grad Team
What do you like about our products and services?

The quality, the options and the price is all great.

Report a concern   May 4, 2023 — Rated 10 out of 10 by M.A. The Grad Team
What do you like about our products and services?

Quality

Report a concern   May 4, 2023 — Rated 0 out of 10 by K.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Glare from picture looked like stickers on my eyes lids, thanks.

Report a concern   May 4, 2023 — Rated 5 out of 10 by S.W. The Grad Team
How did we disappoint you and what can we do to make things right?

I was not satisfied with the final pictures. The proofs looked okay online, but the product delivered had flaws. My daughters face looked very shiny/greasy and it looks like white smudges around her mouth. I spent a lot of money on these images to capture a momentous occasion, and I am very disappointed.

Report a concern   May 1, 2023 — Rated 5 out of 10 by S.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I am very upset with my graduation click. The photographer clicked only one style of my pic and one with the dean and that one was also not in a correct frame. This was my life’s unforgettable moment and I just received two pics which were not in a correct frame. Also the prices are too high which I was not affording it. Sorry I would not recommend it to any of my friends. This is the first time I am giving such a negative remark.

Report a concern   May 1, 2023 — Rated 10 out of 10 by T.B.J. The Grad Team
What do you like about our products and services?

I walked last year, and I regrated it months down the road. They send me an email this year saying they stilled had my photos and I finally placed my order, I was very pleased.

Report a concern   April 30, 2023 — Rated 7 out of 10 by R.I. The Grad Team
What could we do to improve?

I would say that the grad pictures should be done before the ceremony so we can look our best rather than rushed.

Report a concern   April 29, 2023 — Rated 7 out of 10 by K.G. The Grad Team
What could we do to improve?

Photos need to be sent in a better envelope. Although it says DO NOT BEND the mail carrier put it in my mailbox and it was curved when I got it. If they were a stiffer cardboard, they would protect the photos better.

However, I do LOVE the photo. Thank you so much!!

Report a concern   April 29, 2023 — Rated 10 out of 10 by N.S. The Grad Team
What do you like about our products and services?

Great picture!

Report a concern   April 29, 2023 — Rated 0 out of 10 by G.D. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures completely washed me out, the flash was too bright and made me look like a ghost.

Report a concern   April 29, 2023 — Rated 10 out of 10 by C.P. The Grad Team
What do you like about our products and services?

Easy process. Items came in fast

Report a concern   April 28, 2023 — Rated 10 out of 10 by F.G. The Grad Team
What do you like about our products and services?

Good quality pictures.

Report a concern   April 28, 2023 — Rated 10 out of 10 by E.H. The Grad Team
What do you like about our products and services?

Ease of purchasing

Report a concern   April 28, 2023 — Rated 10 out of 10 by B.A. The Grad Team
What do you like about our products and services?

The pictures that were taken were beautiful and well thought out. The entire weekend in New Orleans was the absolute best! Thank you for everything!!

Report a concern   April 28, 2023 — Rated 10 out of 10 by N.S. The Grad Team
What do you like about our products and services?

Liked the discount on digital downloads but only found it about one year after the event!


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