The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8419 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 16, 2023 — Rated 10 out of 10 by R.L. The Grad Team
What do you like about our products and services?

Quick & easy!!!

Report a concern   June 16, 2023 — Rated 7 out of 10 by J.F. The Grad Team
What could we do to improve?

Pictures are gorgeous but prices were very high. All we wanted was 1 digital image to add to my photos library and the price was bonkers.

Report a concern   June 16, 2023 — Rated 10 out of 10 by K.S. The Grad Team
What do you like about our products and services?

I had several pictures to choose from, including candid shots. I was able to quickly download my high quality pictures. Thank you

Report a concern   June 16, 2023 — Rated 10 out of 10 by J.O. The Grad Team
What do you like about our products and services?

Ease of use and fast delivery

Report a concern   June 16, 2023 — Rated 10 out of 10 by P.F. The Grad Team
What do you like about our products and services?

Very speedy pics delivered

Report a concern   June 16, 2023 — Rated 0 out of 10 by P.M. The Grad Team
How did we disappoint you and what can we do to make things right?

I'm still missing part of my order

Report a concern   June 16, 2023 — Rated 10 out of 10 by C.P. The Grad Team
What do you like about our products and services?

Great shots of my grad proceeding into commencement and handshake, that I would not be able to get myself.

Report a concern   June 16, 2023 — Rated 10 out of 10 by P.F. The Grad Team
What do you like about our products and services?

nice crisp pictures

Report a concern   June 16, 2023 — Rated 0 out of 10 by G.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered my pictures May 31st and still have not gotten them. Very disappointed!!

Report a concern   June 16, 2023 — Rated 3 out of 10 by K.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos on stage did not come out, lighting was terrible. The flash made me and my professors look terrible

Report a concern   June 16, 2023 — Rated 7 out of 10 by T.S. The Grad Team
What could we do to improve?

I wish I would have known that the picture before walking the stage is what was going to be used. It felt rushed and more of a ‘mug’ shot.

Report a concern   June 16, 2023 — Rated 2 out of 10 by C.P. The Grad Team
How did we disappoint you and what can we do to make things right?

My pictures looked grainy and they were expensive and they didn’t even come with a cardboard frame. Not worth it.

Report a concern   June 16, 2023 — Rated 9 out of 10 by J.R. The Grad Team
What do you like about our products and services?

Individual photos putchase

Report a concern   June 16, 2023 — Rated 5 out of 10 by A.K. The Grad Team
How did we disappoint you and what can we do to make things right?

It was very obvious that there were very few ‘poses’ and the background was simply changed. My slate tile is also very washed out/overexposed :(

Report a concern   June 16, 2023 — Rated 8 out of 10 by B.A. The Grad Team
What could we do to improve?

The prices for the digital, unedited photos is a tad outrageous. I have gotten photos done at a JCPenney Studio and had tons of edited photos for a little over the price that is charged for only three, unedited photos.

Report a concern   June 16, 2023 — Rated 10 out of 10 by A.A. The Grad Team
What do you like about our products and services?

The quality and pricing.

Report a concern   June 16, 2023 — Rated 10 out of 10 by D.M. The Grad Team
What do you like about our products and services?

Captured the moment perfectly!! Fast deliver when ordering prints

Report a concern   June 16, 2023 — Rated 10 out of 10 by K.S. The Grad Team
What do you like about our products and services?

Everything! Great work!

Report a concern   June 16, 2023 — Rated 10 out of 10 by W.L. The Grad Team
What do you like about our products and services?

The colors are very vibrant. The moment was captured in love.

Report a concern   June 16, 2023 — Rated 10 out of 10 by R.H. The Grad Team
What do you like about our products and services?

i thought you did a good job.

Report a concern   June 16, 2023 — Rated 10 out of 10 by R.N. The Grad Team
What do you like about our products and services?

very professional, very efficient, well done

Report a concern   June 16, 2023 — Rated 10 out of 10 by S.M. The Grad Team
What do you like about our products and services?

Thank you for making it easy to order prints from my son’s graduation

Report a concern   June 16, 2023 — Rated 2 out of 10 by P.D. The Grad Team
How did we disappoint you and what can we do to make things right?

One picture was a little blurry, which wasn't evident in the proof. Not sure you can fix blurry, so a refund or discount would be nice.

Another picture cut off the degree he was holding at the bottom of the picture, but you could fully see the degree in the proof. Can that be resent to me without cutting off the degree? If not, a refund or discount would be nice.

Thank you,
Tricia

Report a concern   June 16, 2023 — Rated 2 out of 10 by T.R. The Grad Team
How did we disappoint you and what can we do to make things right?

The quality of the pictures was awful. One of my photos is even out of focus! I haven’t even shown them to my graduate.

Report a concern   June 16, 2023 — Rated 5 out of 10 by D.S. The Grad Team
How did we disappoint you and what can we do to make things right?

One of my photos was blurry

Report a concern   June 16, 2023 — Rated 10 out of 10 by T.C. The Grad Team
What do you like about our products and services?

The pictures of our son turned out great!!! It was easy and easy to purchase.

Report a concern   June 16, 2023 — Rated 10 out of 10 by J.N. The Grad Team
What do you like about our products and services?

I liked how you could choose the different backgrounds

Report a concern   June 16, 2023 — Rated 1 out of 10 by J.P. The Grad Team
How did we disappoint you and what can we do to make things right?

In my picture my eyes were closed. I understand I was the first student to walk across the stage and get my picture taken. However this was very disappointing as it was a very important night. I also think the quality of the pictures could have been better. The coloring seemed off.

Report a concern   June 16, 2023 — Rated 0 out of 10 by G.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Prices are insanely expensive for one picture or a combo; they don’t even get other moments or angles of the event capture. Not worthy at all.

Report a concern   June 16, 2023 — Rated 2 out of 10 by E.H. The Grad Team
How did we disappoint you and what can we do to make things right?

everyone else had multiple single pictures of them, and I didn’t even the ones were clearly taken


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