The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8419 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 16, 2023 — Rated 10 out of 10 by S.E. The Grad Team
What do you like about our products and services?

All the photos that I ordered were great!

Report a concern   June 16, 2023 — Rated 0 out of 10 by N.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Late stage capitalism

Report a concern   June 16, 2023 — Rated 8 out of 10 by E.H. The Grad Team
What could we do to improve?

The first order was damaged in shipping, mostly by the post office. However, the photo envelope was not that rigid or robust. The second one was much better. The quality of the prints was very, very good.

Report a concern   June 16, 2023 — Rated 1 out of 10 by M.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures I ordered were so blurry it’s obvious they did not quality check them.

Report a concern   June 16, 2023 — Rated 2 out of 10 by K.C. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were not good. But as they were the only ones available to me, I got the one with him holding his diploma. There was a lot of glare on his glasses, so much so that it obscured his face some. It was nice that I got an email because otherwise, I would know nothing about it.

Report a concern   June 16, 2023 — Rated 10 out of 10 by X.F. The Grad Team
What do you like about our products and services?

Very good

Report a concern   June 16, 2023 — Rated 6 out of 10 by V.O. The Grad Team
How did we disappoint you and what can we do to make things right?

Copy of pic has a scuff mark on a couple copies and no notification that they shipped but ole Ty of emails telling me to buy the pictures.

Report a concern   June 16, 2023 — Rated 10 out of 10 by T.H. The Grad Team
What do you like about our products and services?

The grauation picture of my grandson.

Report a concern   June 16, 2023 — Rated 10 out of 10 by B.M. The Grad Team
What do you like about our products and services?

Variety and the option to order on picture

Report a concern   June 16, 2023 — Rated 7 out of 10 by T.H. The Grad Team
What could we do to improve?

One of the proofs was NOT my son, pay more attention to the grouping of photos.

Report a concern   June 16, 2023 — Rated 0 out of 10 by R.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Pic was blurry

Report a concern   June 16, 2023 — Rated 2 out of 10 by E.L. The Grad Team
How did we disappoint you and what can we do to make things right?

I got my pictures in the mail, and the photo is blurry. On the website, it looked like the photo was clear and in focus, but it is not.

Report a concern   June 16, 2023 — Rated 3 out of 10 by D.P. The Grad Team
How did we disappoint you and what can we do to make things right?

I'm sorry to say but the photos look as if the were printed off an HP home printer. The trim along the sides of the bigger pictures were way off as well. The camera flash in my sons glasses was removed well, I appreciate that.

Report a concern   June 16, 2023 — Rated 3 out of 10 by C.L. The Grad Team
How did we disappoint you and what can we do to make things right?

2 of 3 photos I paid for were out of focus

Report a concern   June 16, 2023 — Rated 7 out of 10 by M.H. The Grad Team
What could we do to improve?

The color quality on the photos inside seemed like it could have been better. I was very happy with the price though. Thank you!

Report a concern   June 16, 2023 — Rated 10 out of 10 by J.L. The Grad Team
What do you like about our products and services?

The pictures were great and they arrived very quickly. Thank you.

Report a concern   June 16, 2023 — Rated 9 out of 10 by D.C. The Grad Team
What do you like about our products and services?

I resented the $2.00 increase on 5 ×7's and8 × 10's when I was able to make my purchase.
The photos were great despite the price increase.

Report a concern   June 16, 2023 — Rated 8 out of 10 by E.H. The Grad Team
What could we do to improve?

A bit expensive.

Report a concern   June 16, 2023 — Rated 10 out of 10 by A.C. The Grad Team
What do you like about our products and services?

Thanks for covering Graduation so we could just watch

Report a concern   June 16, 2023 — Rated 10 out of 10 by A.H. The Grad Team
What do you like about our products and services?

Nice pic.

Report a concern   June 16, 2023 — Rated 6 out of 10 by L.V. The Grad Team
How did we disappoint you and what can we do to make things right?

I think this sounds bad, but the products are expensive. The picture came out great, but the flimsy frame thing I paid extra for I could have gotten better at Walmart (which I did, so I paid double).

Report a concern   June 16, 2023 — Rated 5 out of 10 by K.V.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Better photos

Report a concern   June 16, 2023 — Rated 9 out of 10 by J.A. The Grad Team
What do you like about our products and services?

Quality color

Report a concern   June 16, 2023 — Rated 10 out of 10 by H.C. The Grad Team
What do you like about our products and services?

The pictures were amazing and they did a great job tracking students to each photo which is truly amazing. My only recommendation when it comes to editing the photo is to see what photo retouching would look like if it was applied to the photo and if the person on the other side can actually edit the photo with a program and show you what they wanted. That way they would be more likely to pay for the retouching services and more if they could see ahead of time what it would look like if it was applied.

Thank you again for the great memories!!!

Report a concern   June 16, 2023 — Rated 10 out of 10 by C.E. The Grad Team
What do you like about our products and services?

Got to pick out the shot, got copies in a timely manner and no problems with the payment. Very professional. Thanks

Report a concern   June 16, 2023 — Rated 10 out of 10 by L.P. The Grad Team
What do you like about our products and services?

Ease of use and timely manner on delivery of purchase.

Report a concern   June 16, 2023 — Rated 10 out of 10 by J.S.D. The Grad Team
What do you like about our products and services?

Great photos with various backgrounds to choose from.

Report a concern   June 16, 2023 — Rated 10 out of 10 by J.S. The Grad Team
What do you like about our products and services?

Clarity!

Report a concern   June 16, 2023 — Rated 10 out of 10 by A.C. The Grad Team
What do you like about our products and services?

I like how the photo look

Report a concern   June 16, 2023 — Rated 0 out of 10 by M.N. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were bent


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