based on 7895 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I liked the ease of ordering the photo that I wanted. It was mailed to me expediently. The photo was high quality.
I received my mugs in June. However, I have not received my photos taken in early May, 2023.
Clean finish.
Glare and shine on the images
The pictures came out very well, and exactly to size
It was supposed to take more than one picture of the individual graduate. In my individual picture, my eyes were closed, and I could not order it.
Three out of the four photos I ordered were blurry/not in focus
Simple pictures that are extremely expensive. Not worth the exorbitant price. I'll pass next time.
10/10 work! I am so satisfied with everything, thank you!
Quality
Because of the background it was hard to see that the photo of my daughter was too pink. I was not pleased
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue.
The photos weren’t very sharp; there was significant noise in the quality of the photos.
The photo I ordered looked fine on the preview, but it’s completely blurry as a print.
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.
Satisfied
Price, shipping quality, a lot of picture choices I was given weren’t me.
Thank you for your review. I’m sorry to hear you had a frustrating experience. Our identification process sometimes will mis-match people. But I really appreciate you bringing this issue to my attention.
My pictures look great! The off-guards were amazing and the prints were clear!
I didn’t get my complete order. One photo was missing
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.
As quickly as we were passed through for our pictures, mine turned out fantastically-And I rarely enjoy pictures of myself. Thanks for capturing that memorable moment
The pictures were clear professional and true to nature of subject's.
Thank You!
Photos were blurry and not clear at all. Not many options to choose from. Truly disappointing as this was my daughter’s college graduation and I didn’t take pics of her on stage as I trusted it would be professionally captured. And it was not.
Thank you for letting us know about this. Your feedback helps us do better. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to our attention.
I’m still waiting for the graduation plaque that I ordered! The pictures came right away!Phone number removed. I would love to hear from someone. Deb Last name removed
Hi Deb,
Thank you for your feedback our sublimated items such as plaques do ship around 10 to 14 days after the photos.
Thanks
I have not received my picture from the graduation ceremony nor an update on when I will receive it. It would be better if there was more communication about when those pictures will be issued.
Decent selection of pictures, good quality, excellent long term access. didn't understand what a lot of the extra options were; couldn't understand the optional extras, no instructions for using the online modification options, and couldn't see the picture quality with all the protective markings in the way.
Also, never received CD with digital copies of images we paid for. GRRR!!!
I reached out because a photo from graduation was grainy and terrible quality. I got an email saying quality team would review... never heard back. Terrible service and I felt like no-one cared about my concern. At least my first graduation photo was good quality (and from a different company).
The prices are expensive and the picture I ordered came out dark. I wasn't the same as I saw through the sample pictures.
The picture for Robin Last name removed getting her hood was not her. There were 3 pictures of her and 1 picture of someone else. We still do not have the picture of her hooding.
I was pleased with the photographs. One of the photos got bent in transit, and the company replaced it. Thank you!
Reasonable prices and fast delivery
I’m very satisfied with the final results.
The products are high quality and ordering is precise and timely!