The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8419 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 17, 2023 — Rated 0 out of 10 by A.W. The Grad Team
How did we disappoint you and what can we do to make things right?

The cost of the photos as well as the number of photos to choose from.

Report a concern   June 16, 2023 — Rated 10 out of 10 by M.L.H. The Grad Team
What do you like about our products and services?

Quality and selection very good. Order processing time excellent.

Report a concern   June 16, 2023 — Rated 8 out of 10 by K.U. The Grad Team
What could we do to improve?

I love the variety of options (image sizes, etc). A litte on the pricey side but not too bad.

Report a concern   June 16, 2023 — Rated 9 out of 10 by B.P. The Grad Team
What do you like about our products and services?

Good quality prints. Smart graphics.

Report a concern   June 16, 2023 — Rated 9 out of 10 by P.B. The Grad Team
What do you like about our products and services?

Sharpness of the photos

Report a concern   June 16, 2023 — Rated 7 out of 10 by K.M. The Grad Team
What could we do to improve?

Less glare on photos

Report a concern   June 16, 2023 — Rated 3 out of 10 by J.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Grad photo was rushed.. was only told where to put my feet. No direction as to how to turn my body or head or anything. My tassel is backwards which is something the photographer could have mentioned or fixed before snapping the photo and moving me along. I forgot to take my glasses off.. which is my fault but again, something the photographer could have mentioned- or even shown me a preview of the photo to be sure I was somewhat pleased with it. The only grad photo I’ll ever receive and it was rushed and disappointing. The one of me walking across stage was cropped horribly and not even as I was receiving my diploma, but afterwards. Both would have been nice? My entire body isn’t even in the shot, but the man handing out diplomas is.

Report a concern   June 16, 2023 — Rated 8 out of 10 by S.K. The Grad Team
What could we do to improve?

One of the poses to choose from had the eyes closed. Seriously, your going to even post that?!
Otherwise, I was satisfied with the other poses. I appreciated a few options and a variety of shots that were made available.

Report a concern   June 16, 2023 — Rated 0 out of 10 by A.T. The Grad Team
How did we disappoint you and what can we do to make things right?

I feel they are racists. Many students have pictures posted in msu website. I don’t have one single picture post with them. …why ….the reason is because i am muslim and wearing the hajab.

Report a concern   June 16, 2023 — Rated 0 out of 10 by L.F. The Grad Team
How did we disappoint you and what can we do to make things right?

I paid for, but never got the digital copy of photo.

Report a concern   June 16, 2023 — Rated 2 out of 10 by S.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The enlargement cut off my daughter's diploma. I thought I selected a print where it was showing

Report a concern   June 16, 2023 — Rated 2 out of 10 by V.N. The Grad Team
How did we disappoint you and what can we do to make things right?

Most of my daughter’s pictures show her eyes closed

Report a concern   June 16, 2023 — Rated 10 out of 10 by J.F. The Grad Team
What do you like about our products and services?

Fast and good quality

Report a concern   June 16, 2023 — Rated 0 out of 10 by N.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture ls I purchased came in blurry

Report a concern   June 16, 2023 — Rated 10 out of 10 by M.P. The Grad Team
What do you like about our products and services?

Everything

Report a concern   June 16, 2023 — Rated 2 out of 10 by L.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Was disappointed in pricing and you can definitely see the edges on my student in all the different backgrounds.

Report a concern   June 16, 2023 — Rated 5 out of 10 by J.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Thought the cost of the photos were way too high. Didn’t like how in the individual photos the person wasn’t centered and standing in an odd way. Some of the photos were over exposed. Still happy to have them just wish the price would have been more reasonable.

Report a concern   June 16, 2023 — Rated 2 out of 10 by C.P. The Grad Team
How did we disappoint you and what can we do to make things right?

I still haven’t received my product yet and no tracking information has been given

Report a concern   June 16, 2023 — Rated 10 out of 10 by D.E. The Grad Team
What do you like about our products and services?

The pictures came as ordered.

Report a concern   June 16, 2023 — Rated 10 out of 10 by K.C. The Grad Team
What do you like about our products and services?

Quality of the pictures

Report a concern   June 16, 2023 — Rated 10 out of 10 by K.V.F. The Grad Team
What do you like about our products and services?

The photos were amazing!

Report a concern   June 16, 2023 — Rated 10 out of 10 by T.A. The Grad Team
What do you like about our products and services?

My pictures turned out great.

Report a concern   June 16, 2023 — Rated 10 out of 10 by D.N. The Grad Team
What do you like about our products and services?

The pictures are always beautiful

Report a concern   June 16, 2023 — Rated 1 out of 10 by V.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Hi! I haven’t heard back regarding my request for my unedited photos. I was not happy with the touch up add on and would like copies of my photos with out it.

Report a concern   June 16, 2023 — Rated 10 out of 10 by T.B. The Grad Team
What do you like about our products and services?

the quality of the work

Report a concern   June 16, 2023 — Rated 0 out of 10 by N.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Some of the pictures were not fully in focus. Paid alot of money for blurry pictures

Report a concern   June 16, 2023 — Rated 0 out of 10 by U.P. The Grad Team
How did we disappoint you and what can we do to make things right?

I received only one of the 2 items in my order. GRAD - 2- 2x3 Rectangle Magnet is not received, it has been 16 days since i made this order. There is a charge of $8.95+ ship charges for this.

Report a concern   June 16, 2023 — Rated 10 out of 10 by M.J. The Grad Team
What do you like about our products and services?

Beautiful sharp images and the prices are perfect! Please do not change!!!

Report a concern   June 16, 2023 — Rated 5 out of 10 by W.A. The Grad Team
How did we disappoint you and what can we do to make things right?

My pictures had a photographers head covering my feet during the hood portion of receiving my phd :( . I was wearing my traditional regalia from my culture and the photos were underwhelming

Report a concern   June 16, 2023 — Rated 5 out of 10 by M.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures did not seem as crisp/clear as I was expecting.


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