The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7895 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 2, 2023 — Rated 0 out of 10 by M.G. The Grad Team
How did we disappoint you and what can we do to make things right?

The prices are extremely high. You guys are taking advantage of the situation.

Report a concern   June 2, 2023 — Rated 10 out of 10 by R.K. The Grad Team
What do you like about our products and services?

The picture of my granddaughters graduation for her Masters was beautiful. I got the pictures very quickly. They were perfect

Report a concern   June 2, 2023 — Rated 0 out of 10 by J.S. The Grad Team
How did we disappoint you and what can we do to make things right?

7 out of 10 images purchased were blurry and nothing was done to respond to my request for a discount. Def would not recommend to anyone! I would tell them my bad experience and that no solution was offered to me as a customer.

Report a concern   June 2, 2023 — Rated 10 out of 10 by A.D. The Grad Team
What do you like about our products and services?

Beautiful and great variety. Thanks!

Report a concern   June 2, 2023 — Rated 5 out of 10 by L.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The coloring on the photos wasn’t great and the way the photos were cropped didn’t look the best. I’m disappointed that I paid for that quality.

Report a concern   June 2, 2023 — Rated 2 out of 10 by B.O. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures cut off some of our group. I tried to reorder but the same thing happened. Also the web site was not at all user friendly to use and order from. Also there weren’t many choices of sizes of pictures.

Report a concern   June 2, 2023 — Rated 10 out of 10 by N.S. The Grad Team
What do you like about our products and services?

Team was friendly and fast

Report a concern   June 2, 2023 — Rated 10 out of 10 by K.D. The Grad Team
What do you like about our products and services?

Great pictures and friendly photographers!

Report a concern   June 2, 2023 — Rated 10 out of 10 by A.K. The Grad Team
What do you like about our products and services?

Nice finish

Report a concern   June 2, 2023 — Rated 10 out of 10 by B.R. The Grad Team
What do you like about our products and services?

Nice taken photos

Report a concern   June 2, 2023 — Rated 3 out of 10 by K.K. The Grad Team
How did we disappoint you and what can we do to make things right?

There were pictures taken of me I didn't see in my account. The posed pictures before getting my diploma were blurry. I thought they were over all poor quality

Report a concern   June 2, 2023 — Rated 9 out of 10 by S.S. The Grad Team
What do you like about our products and services?

I'd like you to stop peppering me with email requests to provide feedback multiple times. Once should be more than enough. Please remove me from future solicitations. Thanks.

Report a concern   June 2, 2023 — Rated 10 out of 10 by C.R. The Grad Team
What do you like about our products and services?

Website easily navigated. Prices were reasonable. Time of delivery was better than expected. Quality of photos was excellent.

Report a concern   June 2, 2023 — Rated 10 out of 10 by P.R. The Grad Team
What do you like about our products and services?

Fast service

Report a concern   June 2, 2023 — Rated 3 out of 10 by K.K. The Grad Team
How did we disappoint you and what can we do to make things right?

In 2 of the 4 pictures of my child graduating from college, her eyes were closed in both pictures taken of her receiving her diploma. Disappointed

Report a concern   June 2, 2023 — Rated 10 out of 10 by K.M. The Grad Team
What do you like about our products and services?

Great deals and great quality of work!

Report a concern   June 2, 2023 — Rated 0 out of 10 by K.T. The Grad Team
How did we disappoint you and what can we do to make things right?

I never received the photos I ordered. I tried to call the 1-800 number to talk to someone and no one ever answered. I paid $45 for three photos I never received. This company price gouges people for photographs. I am recommending that the university not use this company again. I would like a representative get in contact with me for a refund or to send the photographs I ordered.

Report a concern   June 2, 2023 — Rated 10 out of 10 by E.K. The Grad Team
What do you like about our products and services?

Photos

Report a concern   June 2, 2023 — Rated 4 out of 10 by M.C. The Grad Team
How did we disappoint you and what can we do to make things right?

The main picture that I wanted was blurry. So now I don’t have that.

Report a concern   June 2, 2023 — Rated 10 out of 10 by S.D. The Grad Team
What do you like about our products and services?

We appreciate the quality, speed, and convenience you offer

Report a concern   June 2, 2023 — Rated 10 out of 10 by K.L. The Grad Team
What do you like about our products and services?

So easy to get a great graduation photo by using this group!!

Report a concern   June 2, 2023 — Rated 5 out of 10 by A.C. The Grad Team
How did we disappoint you and what can we do to make things right?

I wish someone could've fixed our caps or gave us a mirror so we could adjust things. The photo backgrounds look good though.

Report a concern   June 2, 2023 — Rated 9 out of 10 by B.M. The Grad Team
What do you like about our products and services?

Photos were very nice. Products were a bit pricey.

Report a concern   June 2, 2023 — Rated 9 out of 10 by P.P. The Grad Team
What do you like about our products and services?

Fast delivery

Report a concern   June 2, 2023 — Rated 10 out of 10 by R.M. The Grad Team
What do you like about our products and services?

The pictures were done very professionally and the appearance and quality is excellent

Report a concern   June 2, 2023 — Rated 0 out of 10 by M.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Picture came out very blurry. Very unhappy with it

Report a concern   June 2, 2023 — Rated 2 out of 10 by N.N. The Grad Team
How did we disappoint you and what can we do to make things right?

Photo was blurry. Iowa State photo company adds ISU and College name to grad photo, same pricing.

Report a concern   June 2, 2023 — Rated 10 out of 10 by G.N. The Grad Team
What do you like about our products and services?

Photos were beautiful and access to images was quick. Thanks for the great service.

Report a concern   June 2, 2023 — Rated 10 out of 10 by T.D. The Grad Team
What do you like about our products and services?

Good picture quick turnaroubf

Report a concern   June 2, 2023 — Rated 0 out of 10 by L.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture was not professional at all.


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