The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7895 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 8, 2023 — Rated 3 out of 10 by S.R. The Grad Team
How did we disappoint you and what can we do to make things right?

The quality of the photo I received was not crystal clear and the paper it is printed on is so cheap. The quality of your photos is so low I’m glad I only ordered one photo. I would have been totally upset had I ordered more to give away to friends and family.
The fact that you can send a photo out like that tells me a lot about your company.
No thank you.

Report a concern   June 8, 2023 — Rated 0 out of 10 by B.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive, I’m a broke college student. Please don’t charge so much for my memories

Report a concern   June 8, 2023 — Rated 5 out of 10 by P.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Prices are ridiculous.....it's taking advantage of the situation since we could not get the stage and green screen shots on our own. Feels unfair to charge this much for a package.

Report a concern   June 8, 2023 — Rated 0 out of 10 by S.P. The Grad Team
How did we disappoint you and what can we do to make things right?

I've received 10 letters and almost as many emails all saying the same thing, to purchase photos, after I already bought some. Stop sending notifications.

Report a concern   June 8, 2023 — Rated 10 out of 10 by K.L. The Grad Team
What do you like about our products and services?

Easy to use and irder

Report a concern   June 8, 2023 — Rated 0 out of 10 by C.P. The Grad Team
How did we disappoint you and what can we do to make things right?

It's way over priced. Not even close to affordable for alot of people that just want a couple of pictures. That's all they are. Should not be price gouging people.

Report a concern   June 8, 2023 — Rated 10 out of 10 by C.C. The Grad Team
What do you like about our products and services?

I love how the photos turned out

Report a concern   June 8, 2023 — Rated 2 out of 10 by L.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I feel like the picture quality could of been better just for the basic prints especially for the price

Report a concern   June 7, 2023 — Rated 10 out of 10 by P.L. The Grad Team
What do you like about our products and services?

Order was sent very quickly...received in approximately 2-3 days.

Report a concern   June 7, 2023 — Rated 10 out of 10 by J.F. The Grad Team
What do you like about our products and services?

Professionally done

Report a concern   June 6, 2023 — Rated 10 out of 10 by J.T. The Grad Team
What do you like about our products and services?

The pictures were nice and didn’t take long to get them.

Report a concern   June 6, 2023 — Rated 0 out of 10 by A.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The quality of the photos are god awful. "Des Moines Area Community College" isn't even legible on the front of the diploma folder. With the quality of cameras in smartphones nowadays, it felt like we were scammed with how bad these photos turned out.

Report a concern   June 5, 2023 — Rated 5 out of 10 by A.J. The Grad Team
How did we disappoint you and what can we do to make things right?

There was a photo with my eyes closed at graduation as I walked across the stage. If there were anymore with my eyes open as I was walking it would have been a little better but overall it was a good job and transition after all photos were taken.

Report a concern   June 5, 2023 — Rated 9 out of 10 by N.B. The Grad Team
What do you like about our products and services?

Really appreciated one of the photographers taking pictures of me with my parents after the ceremony! She was great and also gave me the QR in order for me to be able to see/order pictures!

Our cropped pictures just looked slightly different than expected but overall really happy with the pictures as well!

Report a concern   June 5, 2023 — Rated 3 out of 10 by J.J. The Grad Team
How did we disappoint you and what can we do to make things right?

I think the photos are a great idea. However, our graduate’s eyes were closed. If you are going to take photos I think you should at least check the picture before moving on to the next person. If eyes are closed or it is blurry take the 2 seconds to snap another.

Report a concern   June 5, 2023 — Rated 0 out of 10 by K.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Haven't received my pix yet, so could not recommend at this time.

Report a concern   June 4, 2023 — Rated 9 out of 10 by M.U. The Grad Team
What do you like about our products and services?

Good choices on picture packages

Report a concern   June 4, 2023 — Rated 10 out of 10 by T.A. The Grad Team
What do you like about our products and services?

Variety of products to choose from and fast shipment.

Report a concern   June 4, 2023 — Rated 10 out of 10 by C.W. The Grad Team
What do you like about our products and services?

Pictures are of good quality. Fast shipping. Great customer service!

Report a concern   June 4, 2023 — Rated 0 out of 10 by J.K. The Grad Team
How did we disappoint you and what can we do to make things right?

We got the pics with a big crease down the middle I have emailed twice and no one seems to care enough to reply! Frustrating paying for something that’s damaged and I can’t get it handled

Report a concern   June 3, 2023 — Rated 10 out of 10 by B.J. The Grad Team
What do you like about our products and services?

You captured the moment perfectly!

Report a concern   June 3, 2023 — Rated 9 out of 10 by P.M. The Grad Team
What do you like about our products and services?

Several options and fast delivery

Report a concern   June 3, 2023 — Rated 10 out of 10 by K.L.C. The Grad Team
What do you like about our products and services?

Everything went well and I had no issues.

Report a concern   June 3, 2023 — Rated 0 out of 10 by V.A. The Grad Team
How did we disappoint you and what can we do to make things right?

I paid for a picture that you knew was blurred. I thought it was just the way the proof looked. If you saw that the picture was blurred why include it in the selection. I will never get that photo shot again. Your person messed that photo up. I reached out to your company.
I am very disappointed with this.

Report a concern   June 2, 2023 — Rated 8 out of 10 by B.B. The Grad Team
What could we do to improve?

Lower the cost

Report a concern   June 2, 2023 — Rated 10 out of 10 by N.M. The Grad Team
What do you like about our products and services?

The pictures turned out great

Report a concern   June 2, 2023 — Rated 10 out of 10 by M.B. The Grad Team
What do you like about our products and services?

The picture arrived in a timely manner and looked perfect!

Report a concern   June 2, 2023 — Rated 5 out of 10 by S.B. The Grad Team
How did we disappoint you and what can we do to make things right?

My photos arrived darker than they appeared when I selected them for print. I did not expect that. I would like brighter printed photos.

Also, I have not received all the photos that I ordered and paid for. My delivered package is missing the 4 2x3 magnets from my order. I would like to have these mailed to me as I have already paid for them. Thank you

Report a concern   June 2, 2023 — Rated 10 out of 10 by J.B. The Grad Team
What do you like about our products and services?

I loved the pictures that were taken at my son's graduation. Especially the ones of him being handed his diploma. We were so far away, it was nice to get a clear picture of such a special moment. It was also nice that he had the option to have his picture taken with friends, and also outside with family. We got some really nice photos that we will keep forever.

Report a concern   June 2, 2023 — Rated 0 out of 10 by C.C. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures have a reddish color to them. I paid to have some pictures fixed to look better and they look just like the regular pictures.


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