The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8532 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 23, 2023 — Rated 0 out of 10 by R.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The two 8x10s are useless because the corners are ruined. I've contacted you twice about this issue and no response. Either send new pictures or refund my money. Your customer service is lousy.

Report a concern   June 23, 2023 — Rated 0 out of 10 by D.A. The Grad Team
How did we disappoint you and what can we do to make things right?

I have yet to receive digital downloads I paid for. I want to cancel my order!

Report a concern   June 23, 2023 — Rated 0 out of 10 by P.W. The Grad Team
How did we disappoint you and what can we do to make things right?

Half of the pictures were blurred.

Report a concern   June 23, 2023 — Rated 9 out of 10 by A.M. The Grad Team
What do you like about our products and services?

The quality of the photos are nice however my photos were cut uneven so there’s a whit line on the side of them

Report a concern   June 23, 2023 — Rated 0 out of 10 by H.W. The Grad Team
How did we disappoint you and what can we do to make things right?

my edited photos look terrible

Report a concern   June 22, 2023 — Rated 9 out of 10 by E.K. The Grad Team
What do you like about our products and services?

Quality photos and Speedy delivery.

Report a concern   June 22, 2023 — Rated 1 out of 10 by L.C. The Grad Team
How did we disappoint you and what can we do to make things right?

I'd like a matte finish for all my photos (if you have it) and a reprint of one of my photos to correct the horrendous over exposure (glaring light).

Report a concern   June 22, 2023 — Rated 10 out of 10 by D.H. The Grad Team
What do you like about our products and services?

The quality was good and fast in getting photos back.

Report a concern   June 22, 2023 — Rated 2 out of 10 by J.G. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered downloads and it took almost 2 weeks to get them

Report a concern   June 22, 2023 — Rated 10 out of 10 by B.S. The Grad Team
What do you like about our products and services?

Pictures were done very well.

Report a concern   June 22, 2023 — Rated 10 out of 10 by C.M. The Grad Team
What do you like about our products and services?

The photos were beautiful and my order was delivered pretty quickly l

Report a concern   June 22, 2023 — Rated 5 out of 10 by S.W. The Grad Team
How did we disappoint you and what can we do to make things right?

The service very prompt but the photo and magnets were very dark.

Report a concern   June 22, 2023 — Rated 10 out of 10 by K.C. The Grad Team
What do you like about our products and services?

I am very happy with the pictures I ordered. You had an excellent selection to choose from.

Report a concern   June 22, 2023 — Rated 0 out of 10 by C.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I didn’t receive my order

Report a concern   June 22, 2023 — Rated 10 out of 10 by M.G. The Grad Team
What do you like about our products and services?

Fast service and excellent quality

Report a concern   June 22, 2023 — Rated 9 out of 10 by L.E. The Grad Team
What do you like about our products and services?

I liked that I could crop a picture I wanted to how I wished it to look.

Report a concern   June 22, 2023 — Rated 10 out of 10 by S.R. The Grad Team
What do you like about our products and services?

Great pictures!

Report a concern   June 22, 2023 — Rated 4 out of 10 by A.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Well aside from it being so plain in the background (my sons actually came with a flag in the background) , my photo came in bent. Worst photo shipment ive ever received.

Report a concern   June 22, 2023 — Rated 10 out of 10 by N.M. The Grad Team
What do you like about our products and services?

Quality and quickness

Report a concern   June 22, 2023 — Rated 9 out of 10 by A.P. The Grad Team
What do you like about our products and services?

The clear pictures different pose choices and speediness of filling order

Report a concern   June 22, 2023 — Rated 0 out of 10 by J.R. The Grad Team
How did we disappoint you and what can we do to make things right?

Photo was very blurry and too close up. Had to crop hat and certificate for an 8x10. Glad I only bought one.

Report a concern   June 22, 2023 — Rated 0 out of 10 by A.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos were trash quality.

Report a concern   June 22, 2023 — Rated 10 out of 10 by S.T. The Grad Team
What do you like about our products and services?

Fast process and delivery.

Report a concern   June 22, 2023 — Rated 0 out of 10 by E.M. The Grad Team
How did we disappoint you and what can we do to make things right?

It’s toooooo expensive. This is unbelievable

Report a concern   June 22, 2023 — Rated 0 out of 10 by C.L. The Grad Team
How did we disappoint you and what can we do to make things right?

We purchased $200 worth of pictures and they came in an envelope with a very flimsy piece of cardboard. The pictures were bent when we got them please spend some more money on your packing.

Report a concern   June 22, 2023 — Rated 1 out of 10 by J.W. The Grad Team
How did we disappoint you and what can we do to make things right?

Color, contrast, lighting, clarity, all were bad. I paid almost $70. Perhaps offer a free download of a different shot. It was an important moment and the pics don't reflect talent or professional artistry of photography. We'll see what you do to make it right. The ball is in your court. JP Last name removed Phone number removed

Report a concern   June 22, 2023 — Rated 10 out of 10 by M.H. The Grad Team
What do you like about our products and services?

Shots with focused, well framed and timely shot.

Report a concern   June 22, 2023 — Rated 0 out of 10 by J.C. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture quality was not good for photo printing

Report a concern   June 22, 2023 — Rated 1 out of 10 by Z.Z. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive

Report a concern   June 22, 2023 — Rated 3 out of 10 by J.P. The Grad Team
How did we disappoint you and what can we do to make things right?

I still haven’t gotten half of my order


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