The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8419 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 22, 2023 — Rated 0 out of 10 by A.P. The Grad Team
How did we disappoint you and what can we do to make things right?

I never received my photo.

Report a concern   June 22, 2023 — Rated 0 out of 10 by S.W. The Grad Team
How did we disappoint you and what can we do to make things right?

I sent an email regarding the blurriness of one of the images I received, as well as the fact that I was charged $4-5 for shipping on a digital purchase. Nobody responded to me.

I would like at least a $45 refund since I should not have had to pay for shipping and I would have only purchased one image vs three had I known it was that blurry.

Report a concern   June 21, 2023 — Rated 10 out of 10 by K.T. The Grad Team
What do you like about our products and services?

The website is easy to use and my pictures have good quality. The prices and the selections were good also. The photo staff was professional and made me laugh. I only got a glance of them but I remember that detail.

Report a concern   June 21, 2023 — Rated 10 out of 10 by T.N. The Grad Team
What do you like about our products and services?

The photos arrived quickly and were great quality! We ordered photos two years ago from my undergraduate commencement ceremony, and we liked the photos then, and we continue to like them now.

Report a concern   June 21, 2023 — Rated 10 out of 10 by J.R. The Grad Team
What do you like about our products and services?

Received the photo super fast still waiting on the plaque.

Report a concern   June 21, 2023 — Rated 8 out of 10 by T.H. The Grad Team
What could we do to improve?

Lower pricing

Report a concern   June 20, 2023 — Rated 2 out of 10 by K.K. The Grad Team
How did we disappoint you and what can we do to make things right?

The photographer took one photo and my eyes were closed. Needless to say I will not be framing that photo. I did, however, use it as a gag gift. Wish I had a better picture from graduation.

Report a concern   June 20, 2023 — Rated 2 out of 10 by K.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Nice Pictures but over priced

Report a concern   June 20, 2023 — Rated 10 out of 10 by M.W. The Grad Team
What do you like about our products and services?

The pictures were very nice!

Report a concern   June 20, 2023 — Rated 10 out of 10 by B.M. The Grad Team
What do you like about our products and services?

Easy to find what I wanted and to download the photos.

Report a concern   June 20, 2023 — Rated 4 out of 10 by R.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture were not as shape and clear as they could have been.

Report a concern   June 20, 2023 — Rated 10 out of 10 by B.W. The Grad Team
What do you like about our products and services?

Provided reliable and helpful feedback

Report a concern   June 20, 2023 — Rated 7 out of 10 by J.S. The Grad Team
What could we do to improve?

Only received one of the expected photo to purchase.

Report a concern   June 19, 2023 — Rated 0 out of 10 by C.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture was ok but very over priced. The fact we were discouraged from taking pictures of our grads and to use this service is shameful

Report a concern   June 19, 2023 — Rated 8 out of 10 by B.B. The Grad Team
What could we do to improve?

Maybe have a few more shots of the grad.

Report a concern   June 19, 2023 — Rated 10 out of 10 by K.M. The Grad Team
What do you like about our products and services?

The pictures and ease of purchase!

Report a concern   June 19, 2023 — Rated 10 out of 10 by D.H. The Grad Team
What do you like about our products and services?

I have purchased grad photos on two occasions and have enjoyed the quality of photos each time.

Report a concern   June 19, 2023 — Rated 10 out of 10 by K.H. The Grad Team
What do you like about our products and services?

great pictures and customer service

Report a concern   June 19, 2023 — Rated 0 out of 10 by T.F. The Grad Team
How did we disappoint you and what can we do to make things right?

The lighting on the grad photos was terrible. There are so many shadows and the white balance is way off. I understand you cannot control what Purdue did with lighting but you absolutely could have coordinated with them to properly light up he moment. This students and family have one opportunity to experience the college graduation. There is no excuse for poor lighting

Report a concern   June 19, 2023 — Rated 10 out of 10 by M.K. The Grad Team
What do you like about our products and services?

The pictures were nice. They were clear & focused.

Report a concern   June 19, 2023 — Rated 10 out of 10 by N.C. The Grad Team
What do you like about our products and services?

Quality of the pictures was great.

Report a concern   June 19, 2023 — Rated 10 out of 10 by M.B. The Grad Team
What do you like about our products and services?

I thought that your photographer was well-organized and that your products are excellent. Thanks for a great experience.

Report a concern   June 19, 2023 — Rated 10 out of 10 by L.N. The Grad Team
What do you like about our products and services?

The pictures captured the really important moments of graduation and the quality of prints is really good. Prices are acceptable.

Report a concern   June 19, 2023 — Rated 8 out of 10 by C.T. The Grad Team
What could we do to improve?

prices very high

Report a concern   June 19, 2023 — Rated 0 out of 10 by N.C.A. The Grad Team
How did we disappoint you and what can we do to make things right?

poor quality, expensive, not worth it.

Report a concern   June 18, 2023 — Rated 10 out of 10 by L.G. The Grad Team
What do you like about our products and services?

This is a great product because of the varied backgrounds, clear images, and package options. There is something for everyone. The selection process was easy and the lovely pictures arrived quickly.

Report a concern   June 18, 2023 — Rated 10 out of 10 by S.B. The Grad Team
What do you like about our products and services?

Good picture and fast service.

Report a concern   June 18, 2023 — Rated 10 out of 10 by D.L. The Grad Team
What do you like about our products and services?

I like everything about the pictures and service. Thank you!

Report a concern   June 18, 2023 — Rated 10 out of 10 by R.B. The Grad Team
What do you like about our products and services?

Nice background and pose

Report a concern   June 18, 2023 — Rated 3 out of 10 by C.L. The Grad Team
How did we disappoint you and what can we do to make things right?

I didn't like the glare on the diploma and the background wasn't super appealing.


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