The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 10178 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 4, 2024 — Rated 0 out of 10 by S.P. The Grad Team
How did we disappoint you and what can we do to make things right?

I never received my photos

Report a concern   May 3, 2024 — Rated 10 out of 10 by L.T. The Grad Team
What do you like about our products and services?

Just what I ordered, great quality and quick delivery.

Report a concern   May 3, 2024 — Rated 10 out of 10 by T.P. The Grad Team
What do you like about our products and services?

The beautiful clarity of the puctures

Report a concern   May 2, 2024 — Rated 9 out of 10 by J.B. The Grad Team
What do you like about our products and services?

Good service
Quality prints

Report a concern   May 2, 2024 — Rated 10 out of 10 by K.T. The Grad Team
What do you like about our products and services?

I’m very happy with my print and how quickly I received it.

Report a concern   May 2, 2024 — Rated 10 out of 10 by J.P. The Grad Team
What do you like about our products and services?

Quality of pictures

Report a concern   May 2, 2024 — Rated 6 out of 10 by C.Q.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were easy to order and delivery was timely. The quality of the photos was not as sharp as I expected especially after paying extra for retouching.

Report a concern   May 2, 2024 — Rated 8 out of 10 by E.R. The Grad Team
What could we do to improve?

I would like different poses. But great photos!

Report a concern   May 2, 2024 — Rated 10 out of 10 by L.C. The Grad Team
What do you like about our products and services?

Everyone was very welcoming which made me feel comfortable. Very polite out going people.

Report a concern   May 2, 2024 — Rated 10 out of 10 by F.P. The Grad Team
What do you like about our products and services?

Everything is was a great experience everyone was so help for and friendly

Report a concern   May 2, 2024 — Rated 10 out of 10 by M.E. The Grad Team
What do you like about our products and services?

The photos are nice and look professionally done. The person taking the pictures helped me along the way, master’s hood and gown are confusing but she helped me.

Report a concern   May 2, 2024 — Rated 10 out of 10 by L.N. The Grad Team
What do you like about our products and services?

Great quality and arrived quickly. thank you!

Report a concern   May 2, 2024 — Rated 10 out of 10 by A.H. The Grad Team
What do you like about our products and services?

Versatility and variety of options

Report a concern   April 29, 2024 — Rated 10 out of 10 by S.G. The Grad Team
What do you like about our products and services?

The quality is beautiful, affordable and a great variety of products for gifting. My order arrived within the expected range. Thank you.

Report a concern   April 26, 2024 — Rated 7 out of 10 by P.J. The Grad Team
What could we do to improve?

Lower your prices.

Report a concern   April 26, 2024 — Rated 4 out of 10 by N.R. The Grad Team
How did we disappoint you and what can we do to make things right?

Posed my unnaturally. Instead of the photographer moving they had me move so half of my pictures came out bad and unusable

Report a concern   April 26, 2024 — Rated 10 out of 10 by C.L. The Grad Team
What do you like about our products and services?

Everything! I was so impressed with the whole ceremony.

Report a concern   April 26, 2024 — Rated 10 out of 10 by T.K. The Grad Team
What do you like about our products and services?

The quality of the pictures were amazing. They really capture the moment for a life time.

Report a concern   April 26, 2024 — Rated 10 out of 10 by E.S. The Grad Team
What do you like about our products and services?

The pictures looked nice and very professional. I want to buy more but I live on social security and limited on my income. All pictures looked so nice it made it difficult to decide which to choose from.

Report a concern   April 26, 2024 — Rated 5 out of 10 by M.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Price points are too high. Packages don't allow for variety of images.

Report a concern   April 26, 2024 — Rated 10 out of 10 by F.A. The Grad Team
What do you like about our products and services?

Excellent, exceptional

Report a concern   April 26, 2024 — Rated 0 out of 10 by C.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures way too high for one photo

Report a concern   April 25, 2024 — Rated 10 out of 10 by T.V. The Grad Team
What do you like about our products and services?

Great quality. I love them

Report a concern   April 25, 2024 — Rated 0 out of 10 by C.C. The Grad Team
How did we disappoint you and what can we do to make things right?

The images that are shown with proof look different than the purchased image. I reached out to customer service, and still til this day I didn't receive a response back.

Report a concern   April 25, 2024 — Rated 1 out of 10 by J.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I submitted a request because my pictures were not accurate

Report a concern   April 25, 2024 — Rated 2 out of 10 by M.W. The Grad Team
How did we disappoint you and what can we do to make things right?

It just looked like the exact same pose Photoshop over different backgrounds. It was disappointing to say the least.

Report a concern   April 25, 2024 — Rated 0 out of 10 by C.L. The Grad Team
How did we disappoint you and what can we do to make things right?

You advertised it like it was a free photo session for grads. Despite that, the photos felt a little cheesy with the green screen.

Report a concern   April 25, 2024 — Rated 0 out of 10 by M.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Need to let students know when pictures are going to be taken. Provide cheaper price.

Report a concern   April 25, 2024 — Rated 9 out of 10 by S.S. The Grad Team
What do you like about our products and services?

Ordered pictures and they came within a short time

Report a concern   April 24, 2024 — Rated 10 out of 10 by C.B. The Grad Team
What do you like about our products and services?

They were very responsive and helpful pre-graduation as well as day of.


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