The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8419 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 22, 2023 — Rated 3 out of 10 by T.A. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were okay, wished they had been a little better quality for the price.

Report a concern   June 22, 2023 — Rated 0 out of 10 by B.D. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos are too expensive for what you decide to choose.

Report a concern   June 22, 2023 — Rated 10 out of 10 by R.S. The Grad Team
What do you like about our products and services?

Prompt professional service, highly recommend!

Report a concern   June 22, 2023 — Rated 10 out of 10 by J.R. The Grad Team
What do you like about our products and services?

Excellent quality of photos and timing of receipt of them was quick :)

Report a concern   June 22, 2023 — Rated 9 out of 10 by S.B. The Grad Team
What do you like about our products and services?

Pictures were taken well and service was prompt. Thank you

Report a concern   June 22, 2023 — Rated 2 out of 10 by D.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Hello!
Sadly, the quality of the photo was blurry enough to be pretty dissatisfied upon opening the package sent. It was just the simple picture of our graduate against the brown backdrop. There was only one shot of that. Yes, I looked at it on my computer screen before purchase, and there were the words covering the entire photo, so I guess it was hard to tell it was so blurry. The other few shots had many parents in the background, and 2 with the mascot. I didn't want those.
I ordered 2 5x7 pictures for $11 each. Definitely NOT worth it, and these were supposed to be the professional University of Wyoming offerings...Not impressed, sorry!

Report a concern   June 22, 2023 — Rated 3 out of 10 by J.L. The Grad Team
How did we disappoint you and what can we do to make things right?

I don’t think one downloaded picture should cost $65. I didn’t have a job but was just going to school. Some people are just making it and wanting to memorate their journey and can’t afford prices like this.

Report a concern   June 22, 2023 — Rated 10 out of 10 by M.E. The Grad Team
What do you like about our products and services?

Was very impressed with the pictures taken of my son at his Purdue University (West Lafayette) graduation! Was expecting a couple of posed pictures taken before, and possibly one during the ceremony. Was surprised to find several candid photos, which are really my favorite in the whole bunch!

Report a concern   June 22, 2023 — Rated 7 out of 10 by J.W. The Grad Team
What could we do to improve?

The pictures were good but the cost was excessive.

Report a concern   June 22, 2023 — Rated 9 out of 10 by E.L. The Grad Team
What do you like about our products and services?

The time from order to receiving the print was relatively short. The print was of high quality

Report a concern   June 22, 2023 — Rated 10 out of 10 by D.H. The Grad Team
What do you like about our products and services?

Pictures were great.

Report a concern   June 22, 2023 — Rated 0 out of 10 by N.B. The Grad Team
How did we disappoint you and what can we do to make things right?

It is way too expensive

Report a concern   June 22, 2023 — Rated 10 out of 10 by N.T. The Grad Team
What do you like about our products and services?

Great quality photos. Thank you!

Report a concern   June 22, 2023 — Rated 8 out of 10 by R.E. The Grad Team
What could we do to improve?

Great quality.

Report a concern   June 22, 2023 — Rated 0 out of 10 by K.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures were not as clear as I thought they would have been. Color was not good.

Report a concern   June 22, 2023 — Rated 4 out of 10 by C.O.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive

Report a concern   June 22, 2023 — Rated 10 out of 10 by A.B. The Grad Team
What do you like about our products and services?

Photos are clear and nicely done.

Report a concern   June 22, 2023 — Rated 10 out of 10 by M.H. The Grad Team
What do you like about our products and services?

All my grads pictures came out wonderful & I didn’t have to worry about doing it myself!! Thank you for your wonderful service!

Report a concern   June 22, 2023 — Rated 9 out of 10 by C.B. The Grad Team
What do you like about our products and services?

It was nice to have close up pictures of her receiving her diploma b/c the school ran them through the line so fast I couldn’t get a good one. Some of the extra pictures were nice too. However, I am giving you a nine b/c while those casual pics were nice they didn’t look blurry in sample but were actually blurry in the print.

Report a concern   June 22, 2023 — Rated 10 out of 10 by M.S. The Grad Team
What do you like about our products and services?

Great pictures1 Happy to have a few to choose from. Thank you

Report a concern   June 22, 2023 — Rated 10 out of 10 by S.M. The Grad Team
What do you like about our products and services?

Pictures are great and received them quickly.

Report a concern   June 22, 2023 — Rated 6 out of 10 by L.K. The Grad Team
How did we disappoint you and what can we do to make things right?

Considering the (high) number of students that were at graduation and were photographed in a relatively short amount of time, this company is making a killing off of digital photos. It was happy with the photo quality, but the prices for simple, downloadable digital images were extreme.

Report a concern   June 22, 2023 — Rated 8 out of 10 by K.G. The Grad Team
What could we do to improve?

They caught some good expressions. Definitely fade out as much of the background ppl as possible from the picture as I don’t need to see anyone but my own child.

Report a concern   June 22, 2023 — Rated 10 out of 10 by A.C. The Grad Team
What do you like about our products and services?

Easy to order

Report a concern   June 22, 2023 — Rated 0 out of 10 by E.N. The Grad Team
How did we disappoint you and what can we do to make things right?

I paid to download a photo and never received anything to download. When I emailed to ask for guidance my emails bounced back every time..

Report a concern   June 22, 2023 — Rated 0 out of 10 by M.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Never received my full order

Report a concern   June 22, 2023 — Rated 2 out of 10 by S.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Both orders I placed were wrong when I received them. The order my mother placed was wrong when she received hers. The price of my first order dropped $9 within the week that I placed my order. I called about it and was told I would get a call back regarding the pricing. I still haven’t heard anything. It’s nice that my orders were corrected after calling but it’s disappointing that they were wrong to start.

Report a concern   June 22, 2023 — Rated 10 out of 10 by A.R. The Grad Team
What do you like about our products and services?

Their a great memory to have.

Report a concern   June 22, 2023 — Rated 10 out of 10 by J.M. The Grad Team
What do you like about our products and services?

I love my child pictures unfortunately I was only able to purchase one pose because my daughter wasn’t told her hair was sticking out before taking her picture so I couldn’t purchase as many as I would’ve liked.

Report a concern   June 22, 2023 — Rated 10 out of 10 by D.M. The Grad Team
What do you like about our products and services?

How easy it was to purchase


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