The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8419 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 23, 2023 — Rated 0 out of 10 by A.A. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures I received were focused on the student ahead of my daughter, and the only portrait pose had a large glare from her graduation sash, that wasn't corrected when taking the photo. I'm pretty disappointed.

Report a concern   June 23, 2023 — Rated 10 out of 10 by C.H. The Grad Team
What do you like about our products and services?

Great Picture!

Report a concern   June 23, 2023 — Rated 10 out of 10 by J.W. The Grad Team
What do you like about our products and services?

I love the pictures that I received. I would love to get other pictures.

Report a concern   June 23, 2023 — Rated 10 out of 10 by S.M. The Grad Team
What do you like about our products and services?

Great quality! Great price! Speedy service!! Thanks

Report a concern   June 23, 2023 — Rated 10 out of 10 by M.F. The Grad Team
What do you like about our products and services?

Really fast service. The picture was awesome!

Report a concern   June 23, 2023 — Rated 10 out of 10 by V.D. The Grad Team
What do you like about our products and services?

Good quality photo. Arrived quickly and was well packaged.

Report a concern   June 23, 2023 — Rated 8 out of 10 by D.M. The Grad Team
What could we do to improve?

My magnet that I ordered was not cut correctly and a white strip is showing on the left side.

Report a concern   June 23, 2023 — Rated 0 out of 10 by R.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The two 8x10s are useless because the corners are ruined. I've contacted you twice about this issue and no response. Either send new pictures or refund my money. Your customer service is lousy.

Report a concern   June 23, 2023 — Rated 0 out of 10 by D.A. The Grad Team
How did we disappoint you and what can we do to make things right?

I have yet to receive digital downloads I paid for. I want to cancel my order!

Report a concern   June 23, 2023 — Rated 0 out of 10 by P.W. The Grad Team
How did we disappoint you and what can we do to make things right?

Half of the pictures were blurred.

Report a concern   June 23, 2023 — Rated 9 out of 10 by A.M. The Grad Team
What do you like about our products and services?

The quality of the photos are nice however my photos were cut uneven so there’s a whit line on the side of them

Report a concern   June 23, 2023 — Rated 0 out of 10 by H.W. The Grad Team
How did we disappoint you and what can we do to make things right?

my edited photos look terrible

Report a concern   June 22, 2023 — Rated 9 out of 10 by E.K. The Grad Team
What do you like about our products and services?

Quality photos and Speedy delivery.

Report a concern   June 22, 2023 — Rated 1 out of 10 by L.C. The Grad Team
How did we disappoint you and what can we do to make things right?

I'd like a matte finish for all my photos (if you have it) and a reprint of one of my photos to correct the horrendous over exposure (glaring light).

Report a concern   June 22, 2023 — Rated 10 out of 10 by D.H. The Grad Team
What do you like about our products and services?

The quality was good and fast in getting photos back.

Report a concern   June 22, 2023 — Rated 2 out of 10 by J.G. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered downloads and it took almost 2 weeks to get them

Report a concern   June 22, 2023 — Rated 10 out of 10 by B.S. The Grad Team
What do you like about our products and services?

Pictures were done very well.

Report a concern   June 22, 2023 — Rated 10 out of 10 by C.M. The Grad Team
What do you like about our products and services?

The photos were beautiful and my order was delivered pretty quickly l

Report a concern   June 22, 2023 — Rated 5 out of 10 by S.W. The Grad Team
How did we disappoint you and what can we do to make things right?

The service very prompt but the photo and magnets were very dark.

Report a concern   June 22, 2023 — Rated 10 out of 10 by K.C. The Grad Team
What do you like about our products and services?

I am very happy with the pictures I ordered. You had an excellent selection to choose from.

Report a concern   June 22, 2023 — Rated 0 out of 10 by C.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I didn’t receive my order

Report a concern   June 22, 2023 — Rated 10 out of 10 by M.G. The Grad Team
What do you like about our products and services?

Fast service and excellent quality

Report a concern   June 22, 2023 — Rated 9 out of 10 by L.E. The Grad Team
What do you like about our products and services?

I liked that I could crop a picture I wanted to how I wished it to look.

Report a concern   June 22, 2023 — Rated 10 out of 10 by S.R. The Grad Team
What do you like about our products and services?

Great pictures!

Report a concern   June 22, 2023 — Rated 4 out of 10 by A.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Well aside from it being so plain in the background (my sons actually came with a flag in the background) , my photo came in bent. Worst photo shipment ive ever received.

Report a concern   June 22, 2023 — Rated 10 out of 10 by N.M. The Grad Team
What do you like about our products and services?

Quality and quickness

Report a concern   June 22, 2023 — Rated 9 out of 10 by A.P. The Grad Team
What do you like about our products and services?

The clear pictures different pose choices and speediness of filling order

Report a concern   June 22, 2023 — Rated 0 out of 10 by J.R. The Grad Team
How did we disappoint you and what can we do to make things right?

Photo was very blurry and too close up. Had to crop hat and certificate for an 8x10. Glad I only bought one.

Report a concern   June 22, 2023 — Rated 0 out of 10 by A.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos were trash quality.

Report a concern   June 22, 2023 — Rated 10 out of 10 by S.T. The Grad Team
What do you like about our products and services?

Fast process and delivery.


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