The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8532 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 23, 2023 — Rated 9 out of 10 by K.K. The Grad Team
What do you like about our products and services?

Easy to orde. Great pictures

Report a concern   June 23, 2023 — Rated 10 out of 10 by D.S. The Grad Team
What do you like about our products and services?

Good quality and easily purchased

Report a concern   June 23, 2023 — Rated 7 out of 10 by C.H. The Grad Team
What could we do to improve?

Nothing. Just not a normal part of discussion. Did like the pictures.

Report a concern   June 23, 2023 — Rated 5 out of 10 by D.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The prices were too expensive for what you got. We are already paying for college, then the cap/gown and regular pictures around campus. Your pictures and packages were simple to much money
Report a concern   June 23, 2023 — Rated 9 out of 10 by A.S. The Grad Team
What do you like about our products and services?

The quality of the pictures were nice and I received in a fast manner.
Report a concern   June 23, 2023 — Rated 5 out of 10 by L.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I was disappointed that the photos looked obviously photo shopped. Pretty costly for what they really are.
Report a concern   June 23, 2023 — Rated 10 out of 10 by C.J. The Grad Team
What do you like about our products and services?

The pics are beautiful, and so are the magnets. I received them in less than 3 weeks after ordering.

Report a concern   June 23, 2023 — Rated 10 out of 10 by A.P. The Grad Team
What do you like about our products and services?

Pictures OF OUR DAUGHTER ARE BEAUTIFUL!!!
Report a concern   June 23, 2023 — Rated 10 out of 10 by M.F. The Grad Team
What do you like about our products and services?

The timing

Report a concern   June 23, 2023 — Rated 0 out of 10 by G.N.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures out of focus and can’t get ahold of anyone to help me.
Report a concern   June 23, 2023 — Rated 10 out of 10 by K.D. The Grad Team
What do you like about our products and services?

Fast service. Nice picture and prices reasonable.
Report a concern   June 23, 2023 — Rated 10 out of 10 by C.F. The Grad Team
What do you like about our products and services?

Pictures were amazing!

Report a concern   June 23, 2023 — Rated 10 out of 10 by T.W. The Grad Team
What do you like about our products and services?

Quality of pictures

Report a concern   June 23, 2023 — Rated 0 out of 10 by G.M. The Grad Team
How did we disappoint you and what can we do to make things right?

One of the pictures you sent me cut the cap off of my graduate. Also, in the preview it did not show that you put Montana State University on the picture. So I added my own text. Because of this the pictures look silly.

In addition, the picture taken has a thread of the tassel across my sons face. But the other picture didn’t show his face at all, so I had to select the one with the tassel across his face.

Compared to the commencement pictures we got from University of Wisconsin, these were terrible. Worst of all the price was identical.
Report a concern   June 23, 2023 — Rated 10 out of 10 by M.E. The Grad Team
What do you like about our products and services?

Easy
Report a concern   June 23, 2023 — Rated 10 out of 10 by M.L. The Grad Team
What do you like about our products and services?

Great clear pictures!
Report a concern   June 23, 2023 — Rated 8 out of 10 by J.R. The Grad Team
What could we do to improve?

Refine facial recognition so that ALL photographs of each individual are later presented to them for ordering. In so doing, customers will not have to dig through hundreds of pictures to find ones of themselves.

Report a concern   June 23, 2023 — Rated 0 out of 10 by M.M. The Grad Team
How did we disappoint you and what can we do to make things right?

I never got my key chain that I purchased with the 8×10.
Report a concern   June 23, 2023 — Rated 5 out of 10 by L.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Not overly impressed with the limited choices.
Report a concern   June 23, 2023 — Rated 9 out of 10 by D.P. The Grad Team
What do you like about our products and services?

The product is of great quality, but it arrived quite late.
Report a concern   June 23, 2023 — Rated 3 out of 10 by J.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Included someone else’s photo in ours with no info on how to return pics if damaged or incorrect.

Report a concern   June 23, 2023 — Rated 9 out of 10 by K.B. The Grad Team
What do you like about our products and services?

Beautiful pictures!
Report a concern   June 23, 2023 — Rated 7 out of 10 by L.I. The Grad Team
What could we do to improve?

I have not seen them. Our granddaughter sent the link and asked for what she wanted. We paid for them. I’m not certain she has received them.

Report a concern   June 23, 2023 — Rated 7 out of 10 by A.K. The Grad Team
What could we do to improve?

Sending the photos in a flexible envelope is not great. Postal carriers do not pay any attention to the "do not bend" notation and roll or bend anyways. Try a completely rigid envelope or packaging next time.
Report a concern   June 23, 2023 — Rated 10 out of 10 by C.W. The Grad Team
What do you like about our products and services?

pictures were very nice, clear and well done, received in a timely manner, thank you
Report a concern   June 23, 2023 — Rated 2 out of 10 by L.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I never received my photos.

Report a concern   June 23, 2023 — Rated 10 out of 10 by S.T. The Grad Team
What do you like about our products and services?

I like the quality of the photography and the option to pick the packages or individuals that fit our needs. Thank you
Report a concern   June 23, 2023 — Rated 10 out of 10 by P.M. The Grad Team
What do you like about our products and services?

My daughter liked the photo you took of her during commencement & like the digital option & packages yiy had to offer.

Report a concern   June 23, 2023 — Rated 10 out of 10 by A.L. The Grad Team
What do you like about our products and services?

photos are of good quality, quick turn-around time
Report a concern   June 23, 2023 — Rated 6 out of 10 by J.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Prices were high for grad pictures and felt forced to buy since we weren’t able to take our own. After paying for college it seemed like we were then being taken advantage of wanting to have the picture that culminates it all.


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