based on 7895 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Pricing is too high. Not being able to select different images in each package. Who needs so many of the same photo?
High quality photos that aren't possible when attending the ceremony including fun/candid photos from the march.
Images not available long enough. Unable to see the college and year at bottom of picture
The touch up was basic so I could have done it. Blurring does not make the skin look real. Photos cost more than grad images.
Good quality photographs and quick shipping
The pictures we ordered were cropped and did not look like the proofs.
The photo was beautiful! The quality, timely service and packaging were all great! The prices were within reason and I was very happy with the product. Thank you.
Effective, fast, clear photos
The print quality of the photo taken after receiving the diploma is terrible. Super pixelated and only looks “good” from 10ft away or the late 90s when this quality was acceptable.
Not all pictures were available to order, but once we placed one order the other pictures we wanted finally showed up. Then we had to pay for two shipping fees.
Now, we sit and wait for magnates that we’re ordered that are still missing.
All around, this has been an unpleasant and expensive experience. We have another graduate in ~2 years and will not be utilizing this company.
How can this be made right? Get us the missing magnates, provide acceptable quality of prints. If that isn’t possible, a refund would be very warranted.
Great picture but light was a little too bright.
Photos were very blurry. I could not use them. I will need to re-create a photo that I can use.
I ordered two different pictures and one was a plaque and I got the group picture but have not received the picture on the plaque yet
Pricing
Very expensive
The downloads were not immediately available.
Fast delivery. Great customer service. Great pictures.
Waaaaay too expensive for photographs, especially for college students. 50 bucks for 5 5"by7" prints is outrageous
Photographs were poor quality. Touch up process turned my daughters teeth blue in the photo. Not worth the $ spent.
Photos were low in quality and pretty pricey.
Take more candid shots and don't rush to make a decision before the price goes up. Some need family to look at them.
The package of photos were wet and ruined when I received it.
I would have liked a picture of me looking in the camera while shaking the presidents hand
Quality and timeliness of delivery
There was a wide selection of photos gradutees could purchases. Additionally, the email link to access the photos made the buying process simple. Overall, the picture quality was great! I would highly recommend The Grad Team.
Picture selection was very nice, prices were reasonable, and I received my portraits very quickly!
I ordered 3 pictures, the first doesn't even look like my daughter, the coloring in her face is no where near he normal color. The 2nd picture as she is receiving her diploma her face is blurry. Very disappointed that we will not capture those moments again.
Great photos.
Very nice pictures captured
Efficiency
The picture mug is of good quality and the clarity of the picture is awesome.
The order was processed and received in a very short time.