The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7895 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 9, 2023 — Rated 10 out of 10 by P.H. The Grad Team
What do you like about our products and services?

Great

Report a concern   June 9, 2023 — Rated 5 out of 10 by D.S.W. The Grad Team
How did we disappoint you and what can we do to make things right?

When my daughter graduated with her Masters and PhD, the school did the posed photo before commencement. As people arrived, they did one shot with their grad number and name and the others were the normal posed shots.
I feel that works so much better because you have not been sitting for 3 hours and then take a picture. Just a suggestion

Report a concern   June 9, 2023 — Rated 6 out of 10 by G.J. The Grad Team
How did we disappoint you and what can we do to make things right?

There were pictures taken by the grad team which were not made available to me.

Report a concern   June 9, 2023 — Rated 10 out of 10 by D.P. The Grad Team
What do you like about our products and services?

great product and it came in the mail quickly

Report a concern   June 9, 2023 — Rated 10 out of 10 by F.P. The Grad Team
What do you like about our products and services?

Fast service

Report a concern   June 9, 2023 — Rated 10 out of 10 by W.D. The Grad Team
What do you like about our products and services?

Your products and services concerning important pictures exceeded my expectations.

Report a concern   June 9, 2023 — Rated 0 out of 10 by M.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Way too expensive. $50 for a a single digital photo is crazy expensive.

Report a concern   June 9, 2023 — Rated 9 out of 10 by M.T. The Grad Team
What do you like about our products and services?

It was easy for me to choose pictures because everything was texted and emailed to me along with reminders to help keep me on track. I am probably going to get more.
Thank you quick shipping

Report a concern   June 9, 2023 — Rated 10 out of 10 by G.P. The Grad Team
What do you like about our products and services?

Excellent service

Report a concern   June 9, 2023 — Rated 0 out of 10 by S.R. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures are all the same except for a background change; if you have 8 pictures to pick from; they need to be 8 different pictures.

Report a concern   June 9, 2023 — Rated 0 out of 10 by V.V. The Grad Team
How did we disappoint you and what can we do to make things right?

Prices

Report a concern   June 9, 2023 — Rated 0 out of 10 by S.A. The Grad Team
How did we disappoint you and what can we do to make things right?

Ooooooooo

Report a concern   June 9, 2023 — Rated 10 out of 10 by H.C. The Grad Team
What do you like about our products and services?

Very nice and professional photos. I couldn't get the shots I was hoping for at the graduation but you guys did. Thanks

Report a concern   June 9, 2023 — Rated 10 out of 10 by C.T. The Grad Team
What do you like about our products and services?

Beautiful photos. Great service. Timely filled orders.

Report a concern   June 9, 2023 — Rated 1 out of 10 by L.P. The Grad Team
How did we disappoint you and what can we do to make things right?

My daughter's graduation pictures had extreme shininess all over her face. The left side of her face on the picture had shadows over her eye and chin, as the lighting wasn't properly positioned when the photo was taken. I was very disappointed with the picture. The one with her professors hooding her was good, however.

Report a concern   June 9, 2023 — Rated 10 out of 10 by B.B. The Grad Team
What do you like about our products and services?

We are very pleased with the graduation photo's and whoever took the pictures did a great job especially with how quickly the graduation line moved in receiving their diploma's. Very impressive and appreciate a wonderful graduation experience from start to finish. Thank you.

Report a concern   June 9, 2023 — Rated 10 out of 10 by J.B. The Grad Team
What do you like about our products and services?

great picture quality

Report a concern   June 9, 2023 — Rated 10 out of 10 by W.M. The Grad Team
What do you like about our products and services?

very nice photo and came in very fast.

Report a concern   June 9, 2023 — Rated 8 out of 10 by J.S. The Grad Team
What could we do to improve?

The words moving across the proof pictures are very annoying. I know that it is for copyright protection but when I was trying to look at the proofs closely to pick what I wanted I got very frustrated. I gave up trying. Had my daughter not gotten on my device and chose there may not have been any pictures ordered. There has got to be another way of protection so you are protected and people can see what they are actually getting. More pictures may be purchased if the customer can see what they are buying.

Report a concern   June 9, 2023 — Rated 10 out of 10 by C.V. The Grad Team
What do you like about our products and services?

They were here in no time at all. I loved the variety of both candid and staged pictures. Thanks for capturing my special moment.

Report a concern   June 9, 2023 — Rated 10 out of 10 by S.M. The Grad Team
What do you like about our products and services?

Great quality!

Report a concern   June 9, 2023 — Rated 10 out of 10 by M.M. The Grad Team
What do you like about our products and services?

I like the posed shots, the action shots were okay, I wish I knew there were photos being taken on stage.

Report a concern   June 9, 2023 — Rated 8 out of 10 by M.T. The Grad Team
What could we do to improve?

It’s a little expensive but nice

Report a concern   June 9, 2023 — Rated 10 out of 10 by S.F. The Grad Team
What do you like about our products and services?

Quality and fast service

Report a concern   June 9, 2023 — Rated 8 out of 10 by K.S. The Grad Team
What could we do to improve?

Prices!! Or packages offering only 2 mobile pictures. Didn’t feel as if there were a lot of the options I would have liked

Report a concern   June 9, 2023 — Rated 2 out of 10 by D.B. The Grad Team
How did we disappoint you and what can we do to make things right?

There were only two poses, and neither one of them were very good. I think more shots should have been taken of each person so you could pick a good shot to sell us. I did buy them, but.

Report a concern   June 9, 2023 — Rated 0 out of 10 by D.K. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures of my son Matthew Last name removed have a glare on the left side of his glasses that were not really visible on the screen online but REALLY visible on the printed picture. It really ruined ALL the pictures I ordered. You should really review and fix something like that as part of your process BEFORE the pictures are printed. To make it right, the please reprint the pictures we ordered. Thank you for listening to my complaint! Sincerely, Name removed Phone number removed

Report a concern   June 9, 2023 — Rated 8 out of 10 by L.L.I. The Grad Team
What could we do to improve?

Lower prices.

Report a concern   June 9, 2023 — Rated 10 out of 10 by D.R. The Grad Team
What do you like about our products and services?

Looked very professional thank you

Report a concern   June 9, 2023 — Rated 0 out of 10 by L.G. The Grad Team
How did we disappoint you and what can we do to make things right?

My images were terrible. I have asked for them to be reprinted correctly, and Inwas sent the same images as before. I have asked for someone to call me, and I never received a call.


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