The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8419 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 23, 2023 — Rated 10 out of 10 by N.S. The Grad Team
What do you like about our products and services?

Everything went seamlessly, and the photos were wonderful. Thank you.

Report a concern   June 23, 2023 — Rated 9 out of 10 by R.M. The Grad Team
What do you like about our products and services?

The pictures were very good.

Report a concern   June 23, 2023 — Rated 10 out of 10 by S.G. The Grad Team
What do you like about our products and services?

Excellent quality! Everything arrived in great condition.

Report a concern   June 23, 2023 — Rated 2 out of 10 by S.Q.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Better pictures instead of cropping out legs out etc.

Report a concern   June 23, 2023 — Rated 9 out of 10 by G.J. The Grad Team
What do you like about our products and services?

The quality of the photographs was excellent and the package prices were reasonable.

Report a concern   June 23, 2023 — Rated 10 out of 10 by C.C. The Grad Team
What do you like about our products and services?

Speedy service

Report a concern   June 23, 2023 — Rated 8 out of 10 by I.R. The Grad Team
What could we do to improve?

Package options. Who wants so many wallets. I ended up Al a crate vs having waste and to saving money.

Report a concern   June 23, 2023 — Rated 10 out of 10 by P.F. The Grad Team
What do you like about our products and services?

Great quality and fast service.

Report a concern   June 23, 2023 — Rated 5 out of 10 by R.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture was ok, I don’t think the magnet is good quality. Also, I formatted the picture and those customizations did not apply to the magnet like I wanted them to.

Report a concern   June 23, 2023 — Rated 10 out of 10 by V.J. The Grad Team
What do you like about our products and services?

Photos were excellent, communication was clear

Report a concern   June 23, 2023 — Rated 0 out of 10 by T.C. The Grad Team
How did we disappoint you and what can we do to make things right?

My photograph is blurry.

Report a concern   June 23, 2023 — Rated 10 out of 10 by K.M. The Grad Team
What do you like about our products and services?

quality pictures with a short wait time.

Report a concern   June 23, 2023 — Rated 0 out of 10 by R.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I sent an email regarding my missing digital download and did not get any response

Report a concern   June 23, 2023 — Rated 10 out of 10 by C.W. The Grad Team
What do you like about our products and services?

The options of pictures, the quality of the pictures were all well done.

Report a concern   June 23, 2023 — Rated 10 out of 10 by C.E. The Grad Team
What do you like about our products and services?

Great pictures

Report a concern   June 23, 2023 — Rated 0 out of 10 by C.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Way to expensive.

Report a concern   June 23, 2023 — Rated 9 out of 10 by J.L. The Grad Team
What do you like about our products and services?

Good quality

Report a concern   June 23, 2023 — Rated 10 out of 10 by D.P. The Grad Team
What do you like about our products and services?

Good pics. Easy to order.

Report a concern   June 23, 2023 — Rated 6 out of 10 by M.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Photograph copies are quite expensive. Especially for digital downloads.

Report a concern   June 23, 2023 — Rated 0 out of 10 by M.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Too Expensive

Report a concern   June 23, 2023 — Rated 0 out of 10 by F.D. The Grad Team
How did we disappoint you and what can we do to make things right?

My picture (that I waited in line to take) was not made available to me for review or purchase. I should have been provided with some sort of tracking mechanism to find the picture.

Report a concern   June 23, 2023 — Rated 9 out of 10 by W.S. The Grad Team
What do you like about our products and services?

I haven’t received the order. Please let me know when and How I can get it. Thanks.

Report a concern   June 23, 2023 — Rated 4 out of 10 by R.T. The Grad Team
How did we disappoint you and what can we do to make things right?

The posed pictures aren’t great and there wasn’t any of me crossing the stage. The ones of me being hooded are awkward. And the purchasing packages didn’t really suit my needs.
I had hoped there would be slightly more direction for posing (such as a reminder to take off my watch).

Report a concern   June 23, 2023 — Rated 8 out of 10 by M.A. The Grad Team
What could we do to improve?

The picture of when my son was getting his diploma on stage was a bit awkward. I think maybe the angle was off. His pictures holding his diploma in his cap and gown were great.

Report a concern   June 23, 2023 — Rated 0 out of 10 by K.G. The Grad Team
How did we disappoint you and what can we do to make things right?

There was too much photo-shop on my face, way too expensive for the poor quality (two 8X11 images for about $60), even though it said "do not fold" right on the envelope, I received my photos folded. Will not recommend it.

Report a concern   June 23, 2023 — Rated 0 out of 10 by A.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Never received the images I ordered. Order # VGPhone number removed1.

Report a concern   June 23, 2023 — Rated 3 out of 10 by S.S. The Grad Team
How did we disappoint you and what can we do to make things right?

It was quite pricey just for digital photos and I purchased a photo with the gown package and never received the link for it so I had to repurchase.

Report a concern   June 23, 2023 — Rated 0 out of 10 by P.E. The Grad Team
How did we disappoint you and what can we do to make things right?

I never received the download for pictures I ordered

Report a concern   June 23, 2023 — Rated 10 out of 10 by C.W. The Grad Team
What do you like about our products and services?

Well taken, and very good shots.

Report a concern   June 23, 2023 — Rated 0 out of 10 by K.D. The Grad Team
How did we disappoint you and what can we do to make things right?

I didn’t receive all of my pictures and I’ve sent an email with no response. Who do I need to contact to get the rest of my pictures?


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