The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7895 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 15, 2023 — Rated 0 out of 10 by K.A. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos came and glue spots on photo and stuck in mailer

Report a concern   June 15, 2023 — Rated 0 out of 10 by P.L. The Grad Team
How did we disappoint you and what can we do to make things right?

The price to download even one photo are ridiculous and prevent access to those of lower incomes or with financial difficulties.

Report a concern   June 14, 2023 — Rated 10 out of 10 by K.R. The Grad Team
What do you like about our products and services?

Very professional pictures, packages were reasonable, delivered quickly. LOVED that I could crop my favorite picture to include the shoes that were such a part of her outfit!

Report a concern   June 12, 2023 — Rated 10 out of 10 by C.I. The Grad Team
What do you like about our products and services?

Easy to order!

Report a concern   June 12, 2023 — Rated 0 out of 10 by C.C. The Grad Team
How did we disappoint you and what can we do to make things right?

I have not received my pictures I ordered almost a month ago and there is no option to track it on the website.

Report a concern   June 12, 2023 — Rated 10 out of 10 by J.S. The Grad Team
What do you like about our products and services?

I bought the digital copies of my daughter because I wanted to be able to create my own grad products. There was a good selection of pictures to choose from even though my daughter was tagged in pictures that we're her.

Report a concern   June 12, 2023 — Rated 7 out of 10 by L.G. The Grad Team
What could we do to improve?

Seemed expensive. Also, the 2nf magnet I ordered didn't keep the cropping I had performed in the picture. It's ok, but shows too much of the student behind my graduate.

Report a concern   June 12, 2023 — Rated 8 out of 10 by T.H. The Grad Team
What could we do to improve?

THE PICTURES WERE OF GOOD QUALITY AND THE SERVICE WAS FAST BUT THEY ARE LITTLE EXPENSIVE. HOWEVER, I THANK YOU FOR CAPTURING A SPECIAL TIME I MY DAUGHTER'S LIFE.

Report a concern   June 11, 2023 — Rated 10 out of 10 by C.F. The Grad Team
What do you like about our products and services?

The optional pictures and the package choices.

Report a concern   June 11, 2023 — Rated 0 out of 10 by L.G. The Grad Team
How did we disappoint you and what can we do to make things right?

You charge way too much. It is ridiculous. We have a very special occasion and you exploit it.

Report a concern   June 11, 2023 — Rated 0 out of 10 by K.H. The Grad Team
How did we disappoint you and what can we do to make things right?

My picture I ordered is very blurry. I tried contacting the grad team and got no response back.

Report a concern   June 11, 2023 — Rated 6 out of 10 by L.F. The Grad Team
How did we disappoint you and what can we do to make things right?

Better packaging. The person I ordered from encouraged me to go online when I wanted a person who could give me an option.

Report a concern   June 11, 2023 — Rated 10 out of 10 by L.S. The Grad Team
What do you like about our products and services?

Easily accessable.

Report a concern   June 11, 2023 — Rated 7 out of 10 by J.M. The Grad Team
What could we do to improve?

Timing. The photo of the graduate shaking hands with the president was taken before their hands touched.

Report a concern   June 10, 2023 — Rated 10 out of 10 by C.S. The Grad Team
What do you like about our products and services?

They’re great!

Report a concern   June 10, 2023 — Rated 10 out of 10 by B.H. The Grad Team
What do you like about our products and services?

The pictures were great. It took a lot of work to choose the best one. Glad that this was an option to be able to select from.

Report a concern   June 10, 2023 — Rated 7 out of 10 by N.J. The Grad Team
What could we do to improve?

We liked the pictures but some of the backgrouds were just too much, too busy.

Report a concern   June 10, 2023 — Rated 8 out of 10 by D.H. The Grad Team
What could we do to improve?

I wish there were more shots of my grad but I understand there were many grads so I am content with what I got

Report a concern   June 10, 2023 — Rated 10 out of 10 by M.J. The Grad Team
What do you like about our products and services?

Love product and fast service on delivery.

Report a concern   June 10, 2023 — Rated 5 out of 10 by K.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Honestly it was a lot more expensive than I could really afford so i had to just get digital and even those were like.. a little too much in my opinion.

Report a concern   June 10, 2023 — Rated 8 out of 10 by E.H. The Grad Team
What could we do to improve?

Little expensive for the packages. Plus I did not want really large photos.

Report a concern   June 10, 2023 — Rated 9 out of 10 by D.F. The Grad Team
What do you like about our products and services?

The professional quality of the products I received was superb. The photos taken did look great.

Report a concern   June 10, 2023 — Rated 7 out of 10 by K.L. The Grad Team
What could we do to improve?

Photo was a bit dark. It was sent very promptly though. The ordering process was good.

Report a concern   June 10, 2023 — Rated 3 out of 10 by C.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The price for photos were too high! I imagine that nowadays, most people just want the digital copies. I have been to several places that take pictures in hopes to sell them at the end of the event, but none that priced gouged so much! I was forced to buy digital copies because I was alone, but I plan to recommend that graduates just have someone from the family come with the phone or camera to take pictures. The photos were high resolution, but edits were in the up charge. If the price was lower, professional pictures would be worth it, even if graduates had someone there to take pictures.

Report a concern   June 10, 2023 — Rated 10 out of 10 by S.Z. The Grad Team
What do you like about our products and services?

Great pictures that arrived quickly!

Report a concern   June 10, 2023 — Rated 5 out of 10 by D.P. The Grad Team
How did we disappoint you and what can we do to make things right?

I really enjoyed the pictures! I just did not appreciate the price of them.

Report a concern   June 10, 2023 — Rated 0 out of 10 by S.O. The Grad Team
How did we disappoint you and what can we do to make things right?

Too much spam even though I had already bought pictures

Report a concern   June 9, 2023 — Rated 9 out of 10 by S.J. The Grad Team
What do you like about our products and services?

Clarity of the photos

Report a concern   June 9, 2023 — Rated 0 out of 10 by H.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I placed my order and the charge was placed on my credit card. I contacted the company 22 days after my order was placed and was told that the lab canceled my order for an unknown reason and the error would be corrected. I was also told there would be a rush put on my order due to the error. 15 additional days later and I still haven’t received my photos. I’m questioning if this is a legitimate company or if I have just been taken advantage of.

Report a concern   June 9, 2023 — Rated 10 out of 10 by C.G. The Grad Team
What do you like about our products and services?

Great photos. We liked the variety of backgrounds. Prices were decent. Good quality.


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