The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7896 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 15, 2023 — Rated 7 out of 10 by S.O. The Grad Team
What could we do to improve?

Appreciated the opportunity to obtain photos of our son's graduation but we were rather disappointed in some of the selections...for example a processional with our son's face obscured by another graduate or our son with the mascot "Cowboy Joe" with the mascot extending beyond the edge of the photo. May purchase a few more just to have a record of the ceremony, but intend to arrange for a more professional studio shot to share. Wish our options would have been better as I had intended to distribute them to friends and relatives.

Report a concern   June 15, 2023 — Rated 0 out of 10 by J.E. The Grad Team
How did we disappoint you and what can we do to make things right?

Deliver my order. Got one item of 4 ordered.
Still 3 items missing.
Stop trying to sell me more. The marketing emails are obnoxious.

Order from Name removed.

Report a concern   June 15, 2023 — Rated 10 out of 10 by K.G. The Grad Team
What do you like about our products and services?

The photos were fantastic and were great quality! I also appreciated that the photos were taken at various stages of his graduation walk as it allowed me to view scenes I could not see from my seat.

Report a concern   June 15, 2023 — Rated 5 out of 10 by N.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures are large group events are not personalized. I feel there should have been additional photographers and ones who assist with posing.

Report a concern   June 15, 2023 — Rated 10 out of 10 by B.G. The Grad Team
What do you like about our products and services?

Easy to order and fast shipping.

Report a concern   June 15, 2023 — Rated 1 out of 10 by L.W. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures on the website looked really good however when we received they were really blurry and washed out. We did not pay for or want any touch up so I'm not sure what happened.

Report a concern   June 15, 2023 — Rated 9 out of 10 by M.M. The Grad Team
What do you like about our products and services?

Great moments captured!

Report a concern   June 15, 2023 — Rated 0 out of 10 by J.B. The Grad Team
How did we disappoint you and what can we do to make things right?

I never received my plaque.

Report a concern   June 15, 2023 — Rated 0 out of 10 by C.P. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered prints and magnets, but only received prints.

Report a concern   June 15, 2023 — Rated 0 out of 10 by D.R. The Grad Team
How did we disappoint you and what can we do to make things right?

My pictures have a shadow, called to inform company. I was told I would receive a replacement but still waiting. Do not know what happened

Report a concern   June 15, 2023 — Rated 10 out of 10 by A.S. The Grad Team
What do you like about our products and services?

Pictures delivered fast. Still waiting on the plaque. Excited to see it soon

Report a concern   June 15, 2023 — Rated 9 out of 10 by T.H. The Grad Team
What do you like about our products and services?

Liked the candid shots from the floor

Report a concern   June 15, 2023 — Rated 7 out of 10 by D.S. The Grad Team
What could we do to improve?

Offer 4x6 prints

Report a concern   June 15, 2023 — Rated 6 out of 10 by B.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I thought the pcture lost its sharpness. It was not blurred but just not as sharp as expected.

Report a concern   June 15, 2023 — Rated 10 out of 10 by J.W. The Grad Team
What do you like about our products and services?

The options of backgrounds & the many people who captured multiple people, multiple places during graduation

Report a concern   June 15, 2023 — Rated 0 out of 10 by V.G. The Grad Team
How did we disappoint you and what can we do to make things right?

The download picture I purchased was extremely low resolution, compared to what I believe it was originally shot at. Simply not acceptable. Should’ve been set in the resolution that was shot it. Very disappointing.

Report a concern   June 15, 2023 — Rated 10 out of 10 by M.M. The Grad Team
What do you like about our products and services?

Love my graduation pictures

Report a concern   June 15, 2023 — Rated 0 out of 10 by J.B. The Grad Team
How did we disappoint you and what can we do to make things right?

I never received my purchase.

Report a concern   June 15, 2023 — Rated 10 out of 10 by N.M. The Grad Team
What do you like about our products and services?

The quality of the photo came out great. It was a little expensive, but I still decided to purchase a picture of my graduation accomplishment.

Report a concern   June 15, 2023 — Rated 10 out of 10 by J.G. The Grad Team
What do you like about our products and services?

Everything

Report a concern   June 15, 2023 — Rated 10 out of 10 by K.D. The Grad Team
What do you like about our products and services?

Awesome!

Report a concern   June 15, 2023 — Rated 0 out of 10 by A.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Overpriced and not letting a person setup for a good picture. I am so disappointed in how you abuse your position of being the only photographer company at the graduation. You are a scam.

Report a concern   June 15, 2023 — Rated 10 out of 10 by S.D. The Grad Team
What do you like about our products and services?

The pictures were stunning.

Report a concern   June 15, 2023 — Rated 10 out of 10 by S.B. The Grad Team
What do you like about our products and services?

The imprinting was nice! Very organized the day of the event.

Report a concern   June 15, 2023 — Rated 10 out of 10 by K.B. The Grad Team
What do you like about our products and services?

lots of good pictures of me some i didn’t even know where being taken of me. Good job especially Ally

Report a concern   June 15, 2023 — Rated 10 out of 10 by M.G. The Grad Team
What do you like about our products and services?

great photos, good selection of locations the photos were taken at, fairly decent pricing

Report a concern   June 15, 2023 — Rated 10 out of 10 by S.S. The Grad Team
What do you like about our products and services?

Everything

Report a concern   June 15, 2023 — Rated 6 out of 10 by A.L. The Grad Team
How did we disappoint you and what can we do to make things right?

My envelope the was bent & put in the mailbox & it was wet from the rain

Report a concern   June 15, 2023 — Rated 4 out of 10 by K.P.H. The Grad Team
How did we disappoint you and what can we do to make things right?

We paid to have picture retouched and it wasn't. Plus it was 15 bucks.

Report a concern   June 15, 2023 — Rated 1 out of 10 by A.W. The Grad Team
How did we disappoint you and what can we do to make things right?

My satch was inside out and none of the photographers could alert me. Sample pictures came in very difficult to see and select for prints. My picture with the president was cut into half. I think I just wasted 100 on pictures I didn’t need. Family and friends took better pictures with their phones than the professionals


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