based on 8532 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I do appreciate the team for taking photos, but.........
I ordered several pictures. I received the 5 x 7 photo. I was disappointed because I put 2023 on the photo in black in the place I wanted it. That was good. What was not good was when I first tried to put 2023 in red and did not want it, it still appeared on my photo. I feel as if there should have been a preview to show that I put it there or if someone could have contacted me to ask if I wanted the picture that way because clearly, someone should have known that was ugly. I know someone could have contacted me to verify because I keep getting these emails about other stuff.
Also, I ordered my pictures on June 5th. I received one photo, and keep receiving emails about surveys. I would like to know or get updates on the remainder of my photos. I'm thinking about what happened to them. I thought I would have received them before now. I was getting one of the items for my son before he left for Korea last week. If I had known the photos were going to be this late, I would not have ordered all of them.
It would be nice to get an update on how long it takes the company to send the order at the time of ordering and after.
Thank you,
It cost to much. I could afford one photo
You are great. It’s only that I don’t know very much about you.
Quality photo
Very annoying and made it an unpleasant experience. Treat people with respect.
The pic to are amazing and clear. So happy with them
Only one picture and it wasn’t very good
Your products and services are extremely great. They meet my expectations and I’m very pleased with everything I ordered.
Easy and efficient
You need to set the camera up so you get the actual grad not the president and a little of the grad. Our picture is 10% our grad 90% the president. Worst graduation picture ever. Can’t edit it to help add more of our grad.
Pricing is outrageous for what you get.
I’ve seen better pictures some of the picture was fuzzy
Fake backgrounds, using text to send photos instead of email or mail.
I ordered and paid for the shiny finish with touch ups. I received Matt finish and no touch ups. I then received the correct finish but still no touch ups. This is a very important graduation for my family. Austin is the first in the family to graduate with a masters degree.
I get 3 semi decent pictures. The rest were awful. And oh yah $100.95 for 3 picture downloads yall robbing us more then the school.
I have sent you two emails that I have sent about the quality of my purchase and I haven’t received any response. The email address is Email address removed
These pictures were WAY overpriced for what they were. Not to mention uncentered!
The coloring is off. The gold tassel isn’t even colored gold. It looks like a bad copy.
I felt that with the amount of photos taken, a lot of group or individual photo possibilities were not met or provided. We took a lot of group photos at white tea and they weren’t even presented as a purchase option.
We loved our pictures! Very professional!
There were so many cameras present but there were so few pictures taken. I understand opportunities being limited in large groups, but I was the only one on stage for a period of time and barely got a picture. Even then, I had to email and ask for it.
Very expensive for students!
The service is extremely expensive
The photos were poor
I ordered a plaque for my anniversary. It's been 20 days, I haven't received a single update.
This is unacceptable.
I resented the high pressure to buy. The picture were not good at in terms of getting good shots of the people involved unless they were posing. Pictures of the white coats were taken while they we being out on awkwardly and now after they were on all the way. Candid pictures did not have smiles.
The system when I choose the photo is not very easy to use.
I have paid for the photos but I haven’t got the photo yet.
Horrible UI and scummy tactics
I loved the quality and final product of my graduation photographs. Navigating through the website was also smooth and user-friendly. Thank you for such a seamless experience. Great job!!