The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7896 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 16, 2023 — Rated 3 out of 10 by L.W. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered pictures from my daughter’s graduation and they are all blurry. I know that it was a fast-paced ceremony but I’m sad that the photos from her important day are blurry.

Report a concern   June 16, 2023 — Rated 3 out of 10 by J.Y. The Grad Team
How did we disappoint you and what can we do to make things right?

Our 8x10 photos were blurred. I have reached out via telephone calls and email with no response to my inquiry as to steps that can be taken to rectify this problem.

Report a concern   June 16, 2023 — Rated 3 out of 10 by A.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were not good pictures. The lighting was off and my daughters gold stole looks way to shiny in the pictures. Her blonde hair also has a gold tent. The pictures were very expensive. $50 for one 8x10 and one 5x7 only to be disappointed in them when I received them. These pictures are taken every year. I know it’s a fast process during the graduation but try adjusting the lighting before the ceremony starts.

Report a concern   June 16, 2023 — Rated 7 out of 10 by D.J.L. The Grad Team
What could we do to improve?

One of the photographs I ordered was not in focus. It was a lot t to pay for a poor quality photograph.

Report a concern   June 16, 2023 — Rated 0 out of 10 by C.B. The Grad Team
How did we disappoint you and what can we do to make things right?

I received my photographs and some of them were blurry. Some of the same photo were clear, some were blurry. I have emailed twice but with no response.

Report a concern   June 16, 2023 — Rated 9 out of 10 by J.K. The Grad Team
What do you like about our products and services?

I thought your prices reasonable and there were multiple pictures of my graduate.

Report a concern   June 16, 2023 — Rated 6 out of 10 by L.K.A. The Grad Team
How did we disappoint you and what can we do to make things right?

Very expensive.

Report a concern   June 16, 2023 — Rated 3 out of 10 by P.K. The Grad Team
How did we disappoint you and what can we do to make things right?

One of the photos that I ordered is out of focus. No one has responded to my message about it. My email address is Email address removed

Report a concern   June 16, 2023 — Rated 0 out of 10 by A.B. The Grad Team
How did we disappoint you and what can we do to make things right?

So overpriced it’s ridiculous

Report a concern   June 16, 2023 — Rated 10 out of 10 by T.R. The Grad Team
What do you like about our products and services?

Our daughter's college graduation photos turned out amazing! The photographer even noticed that she was being sworn in by the Sheriff (she got her AAS in Law Enforcement) and came over to take a couple of pictures of that as well! We loved all the photographs and ordered a package plus bought 2 additional different background photos.

Report a concern   June 16, 2023 — Rated 6 out of 10 by S.F. The Grad Team
How did we disappoint you and what can we do to make things right?

I would have liked an option for plan black back ground instead of photo shopped backgrounds in addition to the real time photograph. The photoshop pictures were awkward. Overall pleased with what was available to purchase and the prices were excellent.

Report a concern   June 16, 2023 — Rated 10 out of 10 by S.M. The Grad Team
What do you like about our products and services?

Great photos and quick shipping

Report a concern   June 16, 2023 — Rated 5 out of 10 by E.S. The Grad Team
How did we disappoint you and what can we do to make things right?

You sent photos there were not my kid

Report a concern   June 16, 2023 — Rated 9 out of 10 by E.B. The Grad Team
What do you like about our products and services?

The photos were high quality.

Report a concern   June 16, 2023 — Rated 0 out of 10 by K.A. The Grad Team
How did we disappoint you and what can we do to make things right?

Poor picture quality

Report a concern   June 16, 2023 — Rated 0 out of 10 by S.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Prices for photographs are extremely high, especially for the digital files. This is disappointing as we were not told prices in advance, and some graduates may be unable to afford the high prices to preserve these special memories.

Report a concern   June 16, 2023 — Rated 0 out of 10 by K.G. The Grad Team
How did we disappoint you and what can we do to make things right?

I still havent got my order - way too long for prints

Report a concern   June 16, 2023 — Rated 0 out of 10 by P.N. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered the magnets and they sent them to me and had cut off my sons head in the picture. You can’t center the picture right and very disappointed as they were gifts for Grandparents . You can send me the magnets with my sons head completely in the picture showing his graduation cap.

Report a concern   June 16, 2023 — Rated 0 out of 10 by E.S.D.L.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos out of focus, terrible exposure, blurred

Report a concern   June 16, 2023 — Rated 0 out of 10 by M.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The edge of my 5x7 print has a blotch on it. It looks awful. Very disappointed. I would love to have a replacement without the imperfection.

Report a concern   June 16, 2023 — Rated 0 out of 10 by C.R. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures we received were very blurry. Would like my money back. My daughter was not in the group pictures, but you sent them to us. Bad photography. Very disappointed in the pictures we received.

Report a concern   June 16, 2023 — Rated 10 out of 10 by L.R. The Grad Team
What do you like about our products and services?

Good quality, easy to order

Report a concern   June 16, 2023 — Rated 5 out of 10 by K.K. The Grad Team
How did we disappoint you and what can we do to make things right?

I am missing part of my order. I only received two pictures, no magnets.

Report a concern   June 16, 2023 — Rated 2 out of 10 by J.C. The Grad Team
How did we disappoint you and what can we do to make things right?

I found the website to order the picture very difficult. It was hard for some reason to order two pictures at once. I spent way too much time on this and it should’ve been clear. I ordered one picture and I actually wanted two.
I was also disappointed in the quality of the picture that I received it was way too shiny. I even paid for editing, and I’m not sure what that even actually meant.

Report a concern   June 16, 2023 — Rated 1 out of 10 by M.V. The Grad Team
How did we disappoint you and what can we do to make things right?

In almost all the pictures my sons eyes were closed. Now I understand this happens. But is all but one? More than one take of each pic should have been taken to prevent this. It’s digital take at least 2 or 3 of each photo.

Report a concern   June 16, 2023 — Rated 10 out of 10 by D.J. The Grad Team
What do you like about our products and services?

They are very nice, but I do wish they were a little more reasonable in price.

Report a concern   June 16, 2023 — Rated 0 out of 10 by H.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive

Report a concern   June 16, 2023 — Rated 10 out of 10 by C.J.J. The Grad Team
What do you like about our products and services?

Photos are great quality and sent promptly and safely protected packaging.

Report a concern   June 16, 2023 — Rated 10 out of 10 by P.B. The Grad Team
What do you like about our products and services?

High resolution photos

Report a concern   June 16, 2023 — Rated 0 out of 10 by B.F. The Grad Team
How did we disappoint you and what can we do to make things right?

The download image quality is not good. No reply to questions


Privacy Policy