The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7896 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 16, 2023 — Rated 0 out of 10 by M.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I didn’t receive my entire order and there’s no number to call.

Report a concern   June 16, 2023 — Rated 2 out of 10 by D.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I did not receive my full order. I was missing the magnets and I emailed to find out if they would still be sent but received no response

Report a concern   June 16, 2023 — Rated 6 out of 10 by S.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The constant moving logo made it very hard to see if the writing was going to look good on the photo, the email confirmation did not include an image of the final photo, if I went back to select a different photo I was stuck with the current photo and got very confused. The website was not very user friendly. However, my photos did turn out amazing, thank you.

Report a concern   June 16, 2023 — Rated 10 out of 10 by M.D. The Grad Team
What do you like about our products and services?

Took various pictures throughout the ceremony

Report a concern   June 16, 2023 — Rated 9 out of 10 by P.R. The Grad Team
What do you like about our products and services?

The promptness of receiving my granddaughters picture.
Different backgrounds very available.
Thanks

Report a concern   June 16, 2023 — Rated 3 out of 10 by T.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Overpriced packages

Report a concern   June 16, 2023 — Rated 0 out of 10 by K.M. The Grad Team
How did we disappoint you and what can we do to make things right?

I sent two emails regarding my daughter's pictures. They are unacceptable. No one has returned my email or called me.

I have called the customer service phone number but it just rings, no one answers.

Thank you,
Name removed
Email address removed

Report a concern   June 16, 2023 — Rated 10 out of 10 by M.C. The Grad Team
What do you like about our products and services?

The quick service and correct product being sent :)

Report a concern   June 16, 2023 — Rated 7 out of 10 by D.B. The Grad Team
What could we do to improve?

Need to be more aware of the grad you’re tagging in the picture. Three of our proofs had other grads as the main focus and our grad was barely in the picture.

Report a concern   June 16, 2023 — Rated 10 out of 10 by J.F. The Grad Team
What do you like about our products and services?

I thought that the products was a decent price. Many different options.

Report a concern   June 16, 2023 — Rated 0 out of 10 by H.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures purchased we blurry and of low quality. The only way to make them right would be to clear up the images, but photo manipulation like that produces an even poorer image. So the original image would need to be retaken. As that's not going to happen, the only other option would be to refund what we paid and know you ruined a memory.

Report a concern   June 16, 2023 — Rated 10 out of 10 by S.W. The Grad Team
What do you like about our products and services?

Pictures were easy to order online.. Prints were excellent. Fast delivery

Report a concern   June 16, 2023 — Rated 10 out of 10 by A.H. The Grad Team
What do you like about our products and services?

Photos were high quality and fantastic; thank you!

Report a concern   June 16, 2023 — Rated 0 out of 10 by S.T. The Grad Team
How did we disappoint you and what can we do to make things right?

You could’ve asked to retake the picture since my eyes were droopy.

Report a concern   June 16, 2023 — Rated 10 out of 10 by L.G. The Grad Team
What do you like about our products and services?

Great pictures

Report a concern   June 16, 2023 — Rated 10 out of 10 by A.H. The Grad Team
What do you like about our products and services?

Pictures captured the moment perfectly!

Report a concern   June 16, 2023 — Rated 0 out of 10 by K.R.B. The Grad Team
How did we disappoint you and what can we do to make things right?

I have had issues with my order. I tried contacting customer service and no body has reached out to me. It's been a little over a week.

Report a concern   June 16, 2023 — Rated 10 out of 10 by R.L. The Grad Team
What do you like about our products and services?

Quick & easy!!!

Report a concern   June 16, 2023 — Rated 7 out of 10 by J.F. The Grad Team
What could we do to improve?

Pictures are gorgeous but prices were very high. All we wanted was 1 digital image to add to my photos library and the price was bonkers.

Report a concern   June 16, 2023 — Rated 10 out of 10 by K.S. The Grad Team
What do you like about our products and services?

I had several pictures to choose from, including candid shots. I was able to quickly download my high quality pictures. Thank you

Report a concern   June 16, 2023 — Rated 10 out of 10 by J.O. The Grad Team
What do you like about our products and services?

Ease of use and fast delivery

Report a concern   June 16, 2023 — Rated 10 out of 10 by P.F. The Grad Team
What do you like about our products and services?

Very speedy pics delivered

Report a concern   June 16, 2023 — Rated 0 out of 10 by P.M. The Grad Team
How did we disappoint you and what can we do to make things right?

I'm still missing part of my order

Report a concern   June 16, 2023 — Rated 10 out of 10 by C.P. The Grad Team
What do you like about our products and services?

Great shots of my grad proceeding into commencement and handshake, that I would not be able to get myself.

Report a concern   June 16, 2023 — Rated 10 out of 10 by P.F. The Grad Team
What do you like about our products and services?

nice crisp pictures

Report a concern   June 16, 2023 — Rated 0 out of 10 by G.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered my pictures May 31st and still have not gotten them. Very disappointed!!

Report a concern   June 16, 2023 — Rated 3 out of 10 by K.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos on stage did not come out, lighting was terrible. The flash made me and my professors look terrible

Report a concern   June 16, 2023 — Rated 7 out of 10 by T.S. The Grad Team
What could we do to improve?

I wish I would have known that the picture before walking the stage is what was going to be used. It felt rushed and more of a ‘mug’ shot.

Report a concern   June 16, 2023 — Rated 2 out of 10 by C.P. The Grad Team
How did we disappoint you and what can we do to make things right?

My pictures looked grainy and they were expensive and they didn’t even come with a cardboard frame. Not worth it.

Report a concern   June 16, 2023 — Rated 9 out of 10 by J.R. The Grad Team
What do you like about our products and services?

Individual photos putchase


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