The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7896 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 16, 2023 — Rated 3 out of 10 by C.L. The Grad Team
How did we disappoint you and what can we do to make things right?

2 of 3 photos I paid for were out of focus

Report a concern   June 16, 2023 — Rated 7 out of 10 by M.H. The Grad Team
What could we do to improve?

The color quality on the photos inside seemed like it could have been better. I was very happy with the price though. Thank you!

Report a concern   June 16, 2023 — Rated 10 out of 10 by J.L. The Grad Team
What do you like about our products and services?

The pictures were great and they arrived very quickly. Thank you.

Report a concern   June 16, 2023 — Rated 9 out of 10 by D.C. The Grad Team
What do you like about our products and services?

I resented the $2.00 increase on 5 ×7's and8 × 10's when I was able to make my purchase.
The photos were great despite the price increase.

Report a concern   June 16, 2023 — Rated 8 out of 10 by E.H. The Grad Team
What could we do to improve?

A bit expensive.

Report a concern   June 16, 2023 — Rated 10 out of 10 by A.C. The Grad Team
What do you like about our products and services?

Thanks for covering Graduation so we could just watch

Report a concern   June 16, 2023 — Rated 10 out of 10 by A.H. The Grad Team
What do you like about our products and services?

Nice pic.

Report a concern   June 16, 2023 — Rated 6 out of 10 by L.V. The Grad Team
How did we disappoint you and what can we do to make things right?

I think this sounds bad, but the products are expensive. The picture came out great, but the flimsy frame thing I paid extra for I could have gotten better at Walmart (which I did, so I paid double).

Report a concern   June 16, 2023 — Rated 5 out of 10 by K.V.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Better photos

Report a concern   June 16, 2023 — Rated 9 out of 10 by J.A. The Grad Team
What do you like about our products and services?

Quality color

Report a concern   June 16, 2023 — Rated 10 out of 10 by H.C. The Grad Team
What do you like about our products and services?

The pictures were amazing and they did a great job tracking students to each photo which is truly amazing. My only recommendation when it comes to editing the photo is to see what photo retouching would look like if it was applied to the photo and if the person on the other side can actually edit the photo with a program and show you what they wanted. That way they would be more likely to pay for the retouching services and more if they could see ahead of time what it would look like if it was applied.

Thank you again for the great memories!!!

Report a concern   June 16, 2023 — Rated 10 out of 10 by C.E. The Grad Team
What do you like about our products and services?

Got to pick out the shot, got copies in a timely manner and no problems with the payment. Very professional. Thanks

Report a concern   June 16, 2023 — Rated 10 out of 10 by L.P. The Grad Team
What do you like about our products and services?

Ease of use and timely manner on delivery of purchase.

Report a concern   June 16, 2023 — Rated 10 out of 10 by J.S.D. The Grad Team
What do you like about our products and services?

Great photos with various backgrounds to choose from.

Report a concern   June 16, 2023 — Rated 10 out of 10 by J.S. The Grad Team
What do you like about our products and services?

Clarity!

Report a concern   June 16, 2023 — Rated 10 out of 10 by A.C. The Grad Team
What do you like about our products and services?

I like how the photo look

Report a concern   June 16, 2023 — Rated 0 out of 10 by M.N. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were bent

Report a concern   June 16, 2023 — Rated 4 out of 10 by S.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures corners came bent.

Report a concern   June 16, 2023 — Rated 9 out of 10 by T.P. The Grad Team
What do you like about our products and services?

The pictures were clear, sharp, and well produced

Report a concern   June 16, 2023 — Rated 10 out of 10 by S.M. The Grad Team
What do you like about our products and services?

Pictures are very professional, nice clear pictures taken at the right moment

Report a concern   June 16, 2023 — Rated 6 out of 10 by U.D. The Grad Team
How did we disappoint you and what can we do to make things right?

We had taken basic touch up package. Although didn't seem like any touch up was made. The images are not very crisp as expected from a professional camera with optical lenses and filters. Our mobile pictures are more sharp and vibrant in colors. Pricey for the quality 😞

Other than that the ordering and delivering process was smooth.

Report a concern   June 16, 2023 — Rated 6 out of 10 by J.T. The Grad Team
How did we disappoint you and what can we do to make things right?

The price of photos are way too expensive, especially the digital downloads.

Report a concern   June 16, 2023 — Rated 4 out of 10 by T.R. The Grad Team
How did we disappoint you and what can we do to make things right?

My order came damaged.

Report a concern   June 16, 2023 — Rated 10 out of 10 by L.C. The Grad Team
What do you like about our products and services?

Photos were nice and received them quickly - also liked that you got candids as well

Report a concern   June 16, 2023 — Rated 10 out of 10 by D.M. The Grad Team
What do you like about our products and services?

Great picture! Easy process!

Report a concern   June 16, 2023 — Rated 10 out of 10 by N.B. The Grad Team
What do you like about our products and services?

Very high quality and fast shipping.

Report a concern   June 16, 2023 — Rated 0 out of 10 by J.K. The Grad Team
How did we disappoint you and what can we do to make things right?

First, I was going to be overcharged for the package that I was looking at and secondly, my pictures arrived not touched up and I paid for that and there was a cute crease down the middle of the photos, so they were totally unacceptable.

Report a concern   June 16, 2023 — Rated 2 out of 10 by S.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Blurry picture and super overpriced. I bought the laminated 8x10 and I could have laminated the photos myself instead of paying extra for it. My photo with the school president was also super blurry.

Report a concern   June 16, 2023 — Rated 4 out of 10 by C.V. The Grad Team
How did we disappoint you and what can we do to make things right?

One photo arrived smudged.

Report a concern   June 16, 2023 — Rated 10 out of 10 by Y.M. The Grad Team
What do you like about our products and services?

Fast shipping and quality photos


Privacy Policy