based on 7896 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My complete order was not sent. I ordered a print and two magnets and when I received my print, my magnets were not there. I tried to reach out and I have not gotten a response to make it right or refund my money. Very disappointed.
A longer ordering window- we had an emergency surgery and almost missed our chance.
Pictures were processed and sent in a timely fashion and good quality. Especially since
there's no real possible way to get the actual picture the day of graduation. Very much appreciated the opportunity to have this remembrance of this special day!!!!
Thanks so very much.
Make sure people are actually looking at the camera before snapping picture and do two takes just in case their eyes are closed
The best picture had my daughters eyes closed … maybe take more than 1 shot … still ordered but would have way preferred her eyes open
They offered me a picture of my son going across the stage at graduation and that’s something I could not get myself.
Pictures arrived damaged. These are all digital pictures so you can easily edit, touch up etc. I paid for such enhancements because in the one picture it’s blurry and my sons face is white as a ghost. For what I paid very disappointing.
Photos look generic and weren’t packaged well, arrived bent. For 15$ per copy, very disappointing. My cap & gown from JSU in 1996 were much better.
I think you should provide more care when wrapping product orders. I ordered a picture wooden frame with engraven and the edge had a sticky residue from the packaging it was enclosed in which now has damage on the side/discoloration on it and for $70 purchase price is unacceptable!!
Your team did not send my order in 2-5 business days as promised, nor did you inform me that you only accept certain email handles. I called several times only to learn that your phone system was off early. Your team exhibited a lack of professionalism.
Would like 4x6 individual option
Quick and simple
Faces were cut out on some of photos. The magnets I ordered simply had a piece of magnetic strip glued onto the photo item. I was not impressed with the quality.
My proofs looked good online and when I received our order, the pictures were blurry/fuzzy and the color distorted.
The cost of the photos as well as the number of photos to choose from.
Quality and selection very good. Order processing time excellent.
I love the variety of options (image sizes, etc). A litte on the pricey side but not too bad.
Good quality prints. Smart graphics.
Sharpness of the photos
Grad photo was rushed.. was only told where to put my feet. No direction as to how to turn my body or head or anything. My tassel is backwards which is something the photographer could have mentioned or fixed before snapping the photo and moving me along. I forgot to take my glasses off.. which is my fault but again, something the photographer could have mentioned- or even shown me a preview of the photo to be sure I was somewhat pleased with it. The only grad photo I’ll ever receive and it was rushed and disappointing. The one of me walking across stage was cropped horribly and not even as I was receiving my diploma, but afterwards. Both would have been nice? My entire body isn’t even in the shot, but the man handing out diplomas is.
One of the poses to choose from had the eyes closed. Seriously, your going to even post that?!
Otherwise, I was satisfied with the other poses. I appreciated a few options and a variety of shots that were made available.
I feel they are racists. Many students have pictures posted in msu website. I don’t have one single picture post with them. …why ….the reason is because i am muslim and wearing the hajab.
I paid for, but never got the digital copy of photo.
The enlargement cut off my daughter's diploma. I thought I selected a print where it was showing
Most of my daughter’s pictures show her eyes closed
Fast and good quality
Easy no hassle