The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7896 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 19, 2023 — Rated 0 out of 10 by C.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture was ok but very over priced. The fact we were discouraged from taking pictures of our grads and to use this service is shameful

Report a concern   June 19, 2023 — Rated 8 out of 10 by B.B. The Grad Team
What could we do to improve?

Maybe have a few more shots of the grad.

Report a concern   June 19, 2023 — Rated 10 out of 10 by K.M. The Grad Team
What do you like about our products and services?

The pictures and ease of purchase!

Report a concern   June 19, 2023 — Rated 10 out of 10 by D.H. The Grad Team
What do you like about our products and services?

I have purchased grad photos on two occasions and have enjoyed the quality of photos each time.

Report a concern   June 19, 2023 — Rated 10 out of 10 by K.H. The Grad Team
What do you like about our products and services?

great pictures and customer service

Report a concern   June 19, 2023 — Rated 0 out of 10 by T.F. The Grad Team
How did we disappoint you and what can we do to make things right?

The lighting on the grad photos was terrible. There are so many shadows and the white balance is way off. I understand you cannot control what Purdue did with lighting but you absolutely could have coordinated with them to properly light up he moment. This students and family have one opportunity to experience the college graduation. There is no excuse for poor lighting

Report a concern   June 19, 2023 — Rated 10 out of 10 by M.K. The Grad Team
What do you like about our products and services?

The pictures were nice. They were clear & focused.

Report a concern   June 19, 2023 — Rated 10 out of 10 by N.C. The Grad Team
What do you like about our products and services?

Quality of the pictures was great.

Report a concern   June 19, 2023 — Rated 10 out of 10 by M.B. The Grad Team
What do you like about our products and services?

I thought that your photographer was well-organized and that your products are excellent. Thanks for a great experience.

Report a concern   June 19, 2023 — Rated 10 out of 10 by L.N. The Grad Team
What do you like about our products and services?

The pictures captured the really important moments of graduation and the quality of prints is really good. Prices are acceptable.

Report a concern   June 19, 2023 — Rated 8 out of 10 by C.T. The Grad Team
What could we do to improve?

prices very high

Report a concern   June 19, 2023 — Rated 0 out of 10 by N.C.A. The Grad Team
How did we disappoint you and what can we do to make things right?

poor quality, expensive, not worth it.

Report a concern   June 18, 2023 — Rated 10 out of 10 by L.G. The Grad Team
What do you like about our products and services?

This is a great product because of the varied backgrounds, clear images, and package options. There is something for everyone. The selection process was easy and the lovely pictures arrived quickly.

Report a concern   June 18, 2023 — Rated 10 out of 10 by S.B. The Grad Team
What do you like about our products and services?

Good picture and fast service.

Report a concern   June 18, 2023 — Rated 10 out of 10 by D.L. The Grad Team
What do you like about our products and services?

I like everything about the pictures and service. Thank you!

Report a concern   June 18, 2023 — Rated 10 out of 10 by R.B. The Grad Team
What do you like about our products and services?

Nice background and pose

Report a concern   June 18, 2023 — Rated 3 out of 10 by C.L. The Grad Team
How did we disappoint you and what can we do to make things right?

I didn't like the glare on the diploma and the background wasn't super appealing.

Report a concern   June 18, 2023 — Rated 0 out of 10 by R.W. The Grad Team
How did we disappoint you and what can we do to make things right?

pictures were horrible.. I have complained and nothing was done

Report a concern   June 18, 2023 — Rated 4 out of 10 by M.N. The Grad Team
How did we disappoint you and what can we do to make things right?

Our pictures came in the mail, covered by one piece of thin cardboard, and had been creased down the center

Report a concern   June 18, 2023 — Rated 10 out of 10 by W.P. The Grad Team
What do you like about our products and services?

Quality of images taken by photographer, variety of backgrounds. Photos ordered were correct and received in good shape.

Report a concern   June 18, 2023 — Rated 2 out of 10 by L.P. The Grad Team
How did we disappoint you and what can we do to make things right?

The pricing wasn't the best to me. There should have been better packages for multiple pictures, not that I could hardly see them.

Report a concern   June 18, 2023 — Rated 0 out of 10 by M.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Her graduation is over so there's nothing you can do. Just figure out how to take better pictures of grads walking the stage.

Report a concern   June 18, 2023 — Rated 10 out of 10 by L.C. The Grad Team
What do you like about our products and services?

Quality

Report a concern   June 17, 2023 — Rated 10 out of 10 by S.M. The Grad Team
What do you like about our products and services?

clear, professional

Report a concern   June 17, 2023 — Rated 10 out of 10 by A.V. The Grad Team
What do you like about our products and services?

Quick and quality service

Report a concern   June 17, 2023 — Rated 0 out of 10 by S.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Same two poses photoshopped with a different background...lame

Report a concern   June 17, 2023 — Rated 10 out of 10 by D.S. The Grad Team
What do you like about our products and services?

The picture varieties were lovely! I liked that I was able to pick from different backgrounds for each person and myself ofcourse! The ease of selecting sizes ect. Without a package deal. Easy to checkout and they were mailed very quickly! Amazing! Thanks! 😎

Report a concern   June 17, 2023 — Rated 0 out of 10 by A.O. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were blurry and i emailed and have no received a response. I spent about $300 just to receive blurry pictures.

Report a concern   June 17, 2023 — Rated 0 out of 10 by T.F. The Grad Team
How did we disappoint you and what can we do to make things right?

My name is Name removed. My plaque came in all scratched up. I sent an email 2 weeks ago to request for a replacement and never heard back.

Report a concern   June 17, 2023 — Rated 10 out of 10 by M.B. The Grad Team
What do you like about our products and services?

Prompt


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