The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8421 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 6, 2023 — Rated 10 out of 10 by J.B. The Grad Team
What do you like about our products and services?

The turn around time was quick. I liked all the options available as far as packages ((including the option to download a copy) and having more than one background to choose from as well as the photo with the dean of engineering

Report a concern   July 6, 2023 — Rated 0 out of 10 by B.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Very expensive for not great photos.

Report a concern   July 6, 2023 — Rated 5 out of 10 by J.J.K. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos came in a reasonable amount of time, but I’m still waiting for the coffee mugs. An update communication would be very helpful, but there hasn’t been any.

Report a concern   July 6, 2023 — Rated 10 out of 10 by E.R. The Grad Team
What do you like about our products and services?

Great pic

Report a concern   July 6, 2023 — Rated 10 out of 10 by L.C. The Grad Team
What do you like about our products and services?

Just ordered one from the celebration

Report a concern   July 6, 2023 — Rated 10 out of 10 by A.D. The Grad Team
What do you like about our products and services?

They were great! I hope Grad Team will be taking pictures next year!

Report a concern   July 6, 2023 — Rated 10 out of 10 by D.B. The Grad Team
What do you like about our products and services?

Great pics reasonable price!

Report a concern   July 6, 2023 — Rated 0 out of 10 by J.O. The Grad Team
How did we disappoint you and what can we do to make things right?

One of the 2 pictures I ordered was slightly out of focus for the print. Not sharp and clear

Report a concern   July 6, 2023 — Rated 10 out of 10 by J.D. The Grad Team
What do you like about our products and services?

Great quality and fast turnarounds

Report a concern   July 6, 2023 — Rated 10 out of 10 by D.B. The Grad Team
What do you like about our products and services?

love the background effects option and functionality of the website. would love additional pose options at the time of photo taking

Report a concern   July 6, 2023 — Rated 10 out of 10 by K.L.S. The Grad Team
What do you like about our products and services?

Great quality even without ordering touch ups

Report a concern   July 6, 2023 — Rated 10 out of 10 by T.B. The Grad Team
What do you like about our products and services?

The ease of the ordering process and I got my prints quickly!!

Report a concern   July 6, 2023 — Rated 10 out of 10 by M.O. The Grad Team
What do you like about our products and services?

I like the angles and quality of the pictures as well as the price.

Report a concern   July 6, 2023 — Rated 1 out of 10 by T.E. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were to dark

Report a concern   July 6, 2023 — Rated 10 out of 10 by T.S. The Grad Team
What do you like about our products and services?

quality photos

Report a concern   July 6, 2023 — Rated 0 out of 10 by D.C. The Grad Team
How did we disappoint you and what can we do to make things right?

iam still waiting on my pitchers.

Report a concern   July 5, 2023 — Rated 2 out of 10 by J.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I didn't have a chance to smile in my picture. I had no clue she had taken it and then the price for digital and retouching was beyond ridiculous. $130 for 3 pictures that don't look like they have had anything done to retouch them. The only thing to make it right would be a refund of 1/2 of what I paid. That's what would be fair.

Report a concern   July 5, 2023 — Rated 10 out of 10 by V.S. The Grad Team
What do you like about our products and services?

The process was easy and the delivery was prompt. Could not have asked for a better experience!

Report a concern   July 5, 2023 — Rated 2 out of 10 by J.F. The Grad Team
How did we disappoint you and what can we do to make things right?

It has been over a month and I still have not received my order

Report a concern   July 5, 2023 — Rated 9 out of 10 by J.S. The Grad Team
What do you like about our products and services?

All

Report a concern   July 5, 2023 — Rated 7 out of 10 by R.S. The Grad Team
What could we do to improve?

Offer more packages!

Report a concern   July 5, 2023 — Rated 8 out of 10 by A.C. The Grad Team
What could we do to improve?

My images came out bent and I was disappointed because these were expensive. There's cracks in the photo which is unfortunate. But the photos would look great without all the circumstances.

Report a concern   July 5, 2023 — Rated 2 out of 10 by C.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos I received were cropped badly - the schools emblems are cut off and there was a ton of background showing above her head. It look s very odd in the frame. The photo should be cropped more at the top and less at the bottom. I called and spoke with a representative named Pesha and she said she understood and would take care of it. I have not seen anything. I asked the 8x10 and 2 5x7s be reprinted. This is a doctoral photo and very important to all of us.

Report a concern   July 4, 2023 — Rated 5 out of 10 by R.T. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture looked washed out or like too much lightening and didn't look real. It would have been better if the picture wasn't so poorly touched up.

Report a concern   July 4, 2023 — Rated 10 out of 10 by D.F. The Grad Team
What do you like about our products and services?

I received a very nice picture that I had ordered, and it came quickly and in good condition.

Report a concern   July 4, 2023 — Rated 5 out of 10 by C.G.T. The Grad Team
How did we disappoint you and what can we do to make things right?

The price for the pictures are a bit expensive

Report a concern   July 4, 2023 — Rated 4 out of 10 by H.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive

Report a concern   July 3, 2023 — Rated 6 out of 10 by A.W. The Grad Team
How did we disappoint you and what can we do to make things right?

The coloring of the magnets I ordered was really bad. It’s like they tried to brighten the images and they did to much.

Report a concern   July 3, 2023 — Rated 10 out of 10 by T.D. The Grad Team
What do you like about our products and services?

Good!

Report a concern   July 3, 2023 — Rated 1 out of 10 by J.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I never received my photos I ordered. - OrderID: VGPhone number removed9


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