The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7896 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 22, 2023 — Rated 0 out of 10 by R.W. The Grad Team
How did we disappoint you and what can we do to make things right?

We have not received our full order yet. Only half. Please investigate. We we are waiting for the magnets to arrive

Report a concern   June 22, 2023 — Rated 0 out of 10 by N.M. The Grad Team
How did we disappoint you and what can we do to make things right?

I sent an email indicating the photos we received were blurry. I haven’t heard anything back.

Report a concern   June 22, 2023 — Rated 10 out of 10 by J.V. The Grad Team
What do you like about our products and services?

Option to choose download jpegs

Report a concern   June 22, 2023 — Rated 0 out of 10 by A.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Prints looked horrible. Too glossy and not the best quality. Lighting was off too. My son looked so pale, and I really did not like the paper used for printing. Did not look professionally done. Prints made at your local pharmacy look better.

Report a concern   June 22, 2023 — Rated 2 out of 10 by L.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Reduce prices

Report a concern   June 22, 2023 — Rated 10 out of 10 by L.W. The Grad Team
What do you like about our products and services?

Very nice quality pics
Great pose/moments captured

Report a concern   June 22, 2023 — Rated 0 out of 10 by L.C. The Grad Team
How did we disappoint you and what can we do to make things right?

I have reached out to your team twice about a problem with my download and never heard anything g back! I am very dissatisfied with my purchase

Report a concern   June 22, 2023 — Rated 2 out of 10 by D.L. The Grad Team
How did we disappoint you and what can we do to make things right?

This is not my first graduation, but these were the worst quality pictures I've had. The team didn't seem to care. They rushed through the photos taken prior to walking, and we stood in the hall for half an hour waiting to walk in the ceremony. They could have at least taken a min per student rather than a few seconds. No one pointed out my tassel was on the wrong side. I also wasn't told we would have our pictures taken right before walking the stage. The photographer didn't even say anything to let me know so I could at least look at the camera. The pictures taken while walking and right after with the mascot were the best. Overall for the quality of captures, they were way overpriced. I would have preferred to pay more if that would have meant a better job would be done.

Report a concern   June 22, 2023 — Rated 9 out of 10 by S.B. The Grad Team
What do you like about our products and services?

They were great quality images. I was a little confused about ordering the digital photos and what the rules were for printing them.

Report a concern   June 22, 2023 — Rated 10 out of 10 by R.W. The Grad Team
What do you like about our products and services?

High quality

Report a concern   June 22, 2023 — Rated 1 out of 10 by D.N. The Grad Team
How did we disappoint you and what can we do to make things right?

Way too expensive!!

Report a concern   June 22, 2023 — Rated 0 out of 10 by E.L. The Grad Team
How did we disappoint you and what can we do to make things right?

I placed an order back on June 4th and have reached out twice to receive an update on my order. I haven’t heard back nor I have received my images or plaque.

Report a concern   June 22, 2023 — Rated 0 out of 10 by T.K. The Grad Team
How did we disappoint you and what can we do to make things right?

The quality of the picture was horrible. It looks like my daughter has a 5 o’clock shadow.

Report a concern   June 22, 2023 — Rated 0 out of 10 by K.E. The Grad Team
How did we disappoint you and what can we do to make things right?

I have tried to contact customer support. I have not received some of my order.The photos that I did receive are not colored right and one pose is blurred. No glare reduction on glasses as requested. No one has contacted me except to buy more products. I have requested a full refund.

Report a concern   June 22, 2023 — Rated 10 out of 10 by D.T. The Grad Team
What do you like about our products and services?

Pictures were fantastic! I have never looked so great and loved the different options they had as backgrounds.

Report a concern   June 22, 2023 — Rated 5 out of 10 by C.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Not disappointed but the prices are very high

Report a concern   June 22, 2023 — Rated 0 out of 10 by A.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Over priced for not the best quality of photos. Slow shipping and no tracking numbers on anything. A print on demand item I’m told takes anywhere from 3-5 weeks to process from customer service. I wouldn’t recommend this company unfortunately.

Report a concern   June 22, 2023 — Rated 0 out of 10 by A.P. The Grad Team
How did we disappoint you and what can we do to make things right?

I never received my photo.

Report a concern   June 22, 2023 — Rated 0 out of 10 by S.W. The Grad Team
How did we disappoint you and what can we do to make things right?

I sent an email regarding the blurriness of one of the images I received, as well as the fact that I was charged $4-5 for shipping on a digital purchase. Nobody responded to me.

I would like at least a $45 refund since I should not have had to pay for shipping and I would have only purchased one image vs three had I known it was that blurry.

Report a concern   June 21, 2023 — Rated 10 out of 10 by K.T. The Grad Team
What do you like about our products and services?

The website is easy to use and my pictures have good quality. The prices and the selections were good also. The photo staff was professional and made me laugh. I only got a glance of them but I remember that detail.

Report a concern   June 21, 2023 — Rated 10 out of 10 by T.N. The Grad Team
What do you like about our products and services?

The photos arrived quickly and were great quality! We ordered photos two years ago from my undergraduate commencement ceremony, and we liked the photos then, and we continue to like them now.

Report a concern   June 21, 2023 — Rated 10 out of 10 by J.R. The Grad Team
What do you like about our products and services?

Received the photo super fast still waiting on the plaque.

Report a concern   June 21, 2023 — Rated 8 out of 10 by T.H. The Grad Team
What could we do to improve?

Lower pricing

Report a concern   June 20, 2023 — Rated 2 out of 10 by K.K. The Grad Team
How did we disappoint you and what can we do to make things right?

The photographer took one photo and my eyes were closed. Needless to say I will not be framing that photo. I did, however, use it as a gag gift. Wish I had a better picture from graduation.

Report a concern   June 20, 2023 — Rated 2 out of 10 by K.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Nice Pictures but over priced

Report a concern   June 20, 2023 — Rated 10 out of 10 by M.W. The Grad Team
What do you like about our products and services?

The pictures were very nice!

Report a concern   June 20, 2023 — Rated 10 out of 10 by B.M. The Grad Team
What do you like about our products and services?

Easy to find what I wanted and to download the photos.

Report a concern   June 20, 2023 — Rated 4 out of 10 by R.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture were not as shape and clear as they could have been.

Report a concern   June 20, 2023 — Rated 10 out of 10 by B.W. The Grad Team
What do you like about our products and services?

Provided reliable and helpful feedback

Report a concern   June 20, 2023 — Rated 7 out of 10 by J.S. The Grad Team
What could we do to improve?

Only received one of the expected photo to purchase.


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