The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7896 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 22, 2023 — Rated 3 out of 10 by W.J. The Grad Team
How did we disappoint you and what can we do to make things right?

Prices for a digital photo are very high. Feels as though it is a bit of a gouge given the opportunity.

Report a concern   June 22, 2023 — Rated 10 out of 10 by T.T. The Grad Team
What do you like about our products and services?

Wide range of packages and prices and fast shipping!

Report a concern   June 22, 2023 — Rated 0 out of 10 by R.W. The Grad Team
How did we disappoint you and what can we do to make things right?

One photo completely blurry and unless, others not received.

Report a concern   June 22, 2023 — Rated 0 out of 10 by J.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I have not received my order yet nor have I received any updates about it. You have my money but I do not have photos.

Report a concern   June 22, 2023 — Rated 3 out of 10 by I.A. The Grad Team
How did we disappoint you and what can we do to make things right?

Website is nit very efficient

Report a concern   June 22, 2023 — Rated 10 out of 10 by S.J. The Grad Team
What do you like about our products and services?

The photos are beautiful!

Report a concern   June 22, 2023 — Rated 8 out of 10 by R.B. The Grad Team
What could we do to improve?

The photos with scenes around campus or with the flag looked obviously photo shopped. Perhaps do a better job of making them look less obvious, or just don't offer those anymore.

Report a concern   June 22, 2023 — Rated 9 out of 10 by A.F. The Grad Team
What do you like about our products and services?

I love the graphics around the photos that made it like a small frame in the school colors. And I liked the personalization feature as well.

Report a concern   June 22, 2023 — Rated 3 out of 10 by L.E. The Grad Team
How did we disappoint you and what can we do to make things right?

My photos came in bent. Would not of happened if was in a box.

Report a concern   June 22, 2023 — Rated 1 out of 10 by C.M. The Grad Team
How did we disappoint you and what can we do to make things right?

This was such an important day in my daughter and my life when I got the pictures the editing quality was horrible .I can send you an image of the phots I received. For $130 the pictures should have been edited professionally. You can make things right by sending me the unedited version of My daughter 's photos . I feel like I wasted my money

Report a concern   June 22, 2023 — Rated 3 out of 10 by R.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Inform the graduates that their photo would be taken at the bottom of the ceremony platform. Some students like ours was unaware.
Better background options, your photo edit options, like zoom in, on your site are limited as well.

Report a concern   June 22, 2023 — Rated 0 out of 10 by Y.L. The Grad Team
How did we disappoint you and what can we do to make things right?

I paid over 200 dollars and can’t find a way to download any of my photos!

Report a concern   June 22, 2023 — Rated 10 out of 10 by K.L. The Grad Team
What do you like about our products and services?

Great pictures

Report a concern   June 22, 2023 — Rated 3 out of 10 by T.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures not the best quality given the price and arrived bent.

Report a concern   June 22, 2023 — Rated 0 out of 10 by M.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures we received were of poor visual quality. The faces were overly bright and washed out. The coloring did not look the same as the samples we viewed. The pearlized upgrade was a big disappointment.

Report a concern   June 22, 2023 — Rated 0 out of 10 by B.H. The Grad Team
How did we disappoint you and what can we do to make things right?

All the photo options were extremely expensive and after spending almost $150 on pictures for my graduation I’d expect them to at least be decent quality but the large prints are blurry and not very crisp. I’m very disappointed with the quality and the amount I paid for them.

Report a concern   June 22, 2023 — Rated 1 out of 10 by C.T. The Grad Team
How did we disappoint you and what can we do to make things right?

I never received the magnets I purchased. I emailed and did not get a response either.

Report a concern   June 22, 2023 — Rated 3 out of 10 by T.A. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were okay, wished they had been a little better quality for the price.

Report a concern   June 22, 2023 — Rated 0 out of 10 by B.D. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos are too expensive for what you decide to choose.

Report a concern   June 22, 2023 — Rated 10 out of 10 by R.S. The Grad Team
What do you like about our products and services?

Prompt professional service, highly recommend!

Report a concern   June 22, 2023 — Rated 10 out of 10 by J.R. The Grad Team
What do you like about our products and services?

Excellent quality of photos and timing of receipt of them was quick :)

Report a concern   June 22, 2023 — Rated 9 out of 10 by S.B. The Grad Team
What do you like about our products and services?

Pictures were taken well and service was prompt. Thank you

Report a concern   June 22, 2023 — Rated 2 out of 10 by D.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Hello!
Sadly, the quality of the photo was blurry enough to be pretty dissatisfied upon opening the package sent. It was just the simple picture of our graduate against the brown backdrop. There was only one shot of that. Yes, I looked at it on my computer screen before purchase, and there were the words covering the entire photo, so I guess it was hard to tell it was so blurry. The other few shots had many parents in the background, and 2 with the mascot. I didn't want those.
I ordered 2 5x7 pictures for $11 each. Definitely NOT worth it, and these were supposed to be the professional University of Wyoming offerings...Not impressed, sorry!

Report a concern   June 22, 2023 — Rated 3 out of 10 by J.L. The Grad Team
How did we disappoint you and what can we do to make things right?

I don’t think one downloaded picture should cost $65. I didn’t have a job but was just going to school. Some people are just making it and wanting to memorate their journey and can’t afford prices like this.

Report a concern   June 22, 2023 — Rated 10 out of 10 by M.E. The Grad Team
What do you like about our products and services?

Was very impressed with the pictures taken of my son at his Purdue University (West Lafayette) graduation! Was expecting a couple of posed pictures taken before, and possibly one during the ceremony. Was surprised to find several candid photos, which are really my favorite in the whole bunch!

Report a concern   June 22, 2023 — Rated 7 out of 10 by J.W. The Grad Team
What could we do to improve?

The pictures were good but the cost was excessive.

Report a concern   June 22, 2023 — Rated 9 out of 10 by E.L. The Grad Team
What do you like about our products and services?

The time from order to receiving the print was relatively short. The print was of high quality

Report a concern   June 22, 2023 — Rated 0 out of 10 by N.B. The Grad Team
How did we disappoint you and what can we do to make things right?

It is way too expensive

Report a concern   June 22, 2023 — Rated 10 out of 10 by D.H. The Grad Team
What do you like about our products and services?

Pictures were great.

Report a concern   June 22, 2023 — Rated 10 out of 10 by N.T. The Grad Team
What do you like about our products and services?

Great quality photos. Thank you!


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