The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8421 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 18, 2023 — Rated 0 out of 10 by K.R. The Grad Team
How did we disappoint you and what can we do to make things right?

Did not like photos at all!!!!!’

Report a concern   July 18, 2023 — Rated 0 out of 10 by T.K. The Grad Team
How did we disappoint you and what can we do to make things right?

I requested to have the Oregon State University with the black and white background. And the word State got cut off at the top of the picture.
Report a concern   July 18, 2023 — Rated 0 out of 10 by B.P. The Grad Team
How did we disappoint you and what can we do to make things right?

$100 for three digital photos is a rip off
Report a concern   July 18, 2023 — Rated 9 out of 10 by G.S. The Grad Team
What do you like about our products and services?

Thanks
Report a concern   July 18, 2023 — Rated 7 out of 10 by B.J. The Grad Team
What could we do to improve?

The photo is really blurry. So a focused picture would be nice. It's not too bad if you are farther away from it!
Report a concern   July 18, 2023 — Rated 7 out of 10 by M.B. The Grad Team
What could we do to improve?

I paid for one photo to be touched up. There was zero visible difference from the second photo. Wasted $10 for literally nothing.

Report a concern   July 18, 2023 — Rated 10 out of 10 by F.M. The Grad Team
What do you like about our products and services?

Different backgrounds
Report a concern   July 18, 2023 — Rated 1 out of 10 by S.M. The Grad Team
How did we disappoint you and what can we do to make things right?

very expensive for the quality
Report a concern   July 18, 2023 — Rated 0 out of 10 by J.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Your service was ok. However, I feel it would be easier for others to use the photo provider with whom their institution has partnered.
Report a concern   July 18, 2023 — Rated 7 out of 10 by A.S. The Grad Team
What could we do to improve?

The item description was not very clear
Report a concern   July 17, 2023 — Rated 0 out of 10 by A.B. The Grad Team
How did we disappoint you and what can we do to make things right?

I thought the picture would be more centered in the frame more like a photo rather than a cover

Report a concern   July 17, 2023 — Rated 8 out of 10 by A.A.W. The Grad Team
What could we do to improve?

Choice of backgrounds very li.ited and not to appealing

Report a concern   July 16, 2023 — Rated 2 out of 10 by J.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Team didn’t notice/fix wardrobe issues despite having multiple people working by the green screen. Facial recognition didn’t find me in group photos, had to find via my friends tagged in them

Report a concern   July 15, 2023 — Rated 10 out of 10 by L.T. The Grad Team
What do you like about our products and services?

Loved the wood plak, beautifully done!
Report a concern   July 15, 2023 — Rated 0 out of 10 by J.M. The Grad Team
How did we disappoint you and what can we do to make things right?

I have not yet received downloads I purchased nor response to earlier inquiry that I had not received.
Report a concern   July 15, 2023 — Rated 0 out of 10 by K.B. The Grad Team
How did we disappoint you and what can we do to make things right?

poor quality photo

Report a concern   July 14, 2023 — Rated 10 out of 10 by T.P. The Grad Team
What do you like about our products and services?

The photographers were very kind and professional. They did a good job with the pictures.
Report a concern   July 14, 2023 — Rated 8 out of 10 by J.H. The Grad Team
What could we do to improve?

Send confirmation of delivery clearly.
Report a concern   July 14, 2023 — Rated 9 out of 10 by J.H.R.I. The Grad Team
What do you like about our products and services?

Happy with the pictures.

Report a concern   July 14, 2023 — Rated 6 out of 10 by L.R.P. The Grad Team
How did we disappoint you and what can we do to make things right?

The packages are either too big or not enough and very expensive. When trying to customize to get additional poses there aren’t any small packages for that. I would like to see a little more variety for the different packages.
Report a concern   July 14, 2023 — Rated 0 out of 10 by H.E. The Grad Team
How did we disappoint you and what can we do to make things right?

The photo quality was awful. It was not at all as sharp as shown in the digital image you sent.
Report a concern   July 13, 2023 — Rated 10 out of 10 by D.R. The Grad Team
What do you like about our products and services?

The pictures were incredible of our daughter getting her Master's and your service was so fast! Great job and great service. Many thanks.
Report a concern   July 13, 2023 — Rated 10 out of 10 by K.H. The Grad Team
What do you like about our products and services?

It was great it's been like family

Report a concern   July 13, 2023 — Rated 5 out of 10 by E.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures are blurry
Report a concern   July 13, 2023 — Rated 0 out of 10 by C.N. The Grad Team
How did we disappoint you and what can we do to make things right?

Continuing to send me emails regarding feedback requests is wasting my valuable work time. I ordered pictures and paid for them. That should have been the last correspondence from your organization. I feel that i need to start billing you for my time to respond to your unsolicited emails.
Report a concern   July 13, 2023 — Rated 10 out of 10 by L.B. The Grad Team
What do you like about our products and services?

GREAT QUALITY AND RECEIVED THE ORDER IN A TIMELY MANNER
Report a concern   July 13, 2023 — Rated 10 out of 10 by B.C. The Grad Team
What do you like about our products and services?

The photos are great. The service was timely & our family is pleased with the outcome.
Report a concern   July 13, 2023 — Rated 3 out of 10 by J.Y. The Grad Team
How did we disappoint you and what can we do to make things right?

I've been waiting weeks for the pictures I ordered to arrive!
Report a concern   July 13, 2023 — Rated 0 out of 10 by G.W. The Grad Team
How did we disappoint you and what can we do to make things right?

The posed photo with the diploma holder is VERY blurry.
The candid photo when receiving her diploma holder is unflattering/taken at the wrong moment.
Report a concern   July 13, 2023 — Rated 5 out of 10 by S.J. The Grad Team
How did we disappoint you and what can we do to make things right?

The whole photo process was so quick that there wasn't any time for direction or fixing things. There was only one picture I felt was decent so I bought that for my family but the rest weren't great. The prices for prints are also wildly marked up. Like I know you have to make a profit but sheesh.

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