The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7896 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 23, 2023 — Rated 10 out of 10 by C.W. The Grad Team
What do you like about our products and services?

The options of pictures, the quality of the pictures were all well done.

Report a concern   June 23, 2023 — Rated 10 out of 10 by C.E. The Grad Team
What do you like about our products and services?

Great pictures

Report a concern   June 23, 2023 — Rated 0 out of 10 by C.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Way to expensive.

Report a concern   June 23, 2023 — Rated 9 out of 10 by J.L. The Grad Team
What do you like about our products and services?

Good quality

Report a concern   June 23, 2023 — Rated 10 out of 10 by D.P. The Grad Team
What do you like about our products and services?

Good pics. Easy to order.

Report a concern   June 23, 2023 — Rated 6 out of 10 by M.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Photograph copies are quite expensive. Especially for digital downloads.

Report a concern   June 23, 2023 — Rated 0 out of 10 by M.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Too Expensive

Report a concern   June 23, 2023 — Rated 0 out of 10 by F.D. The Grad Team
How did we disappoint you and what can we do to make things right?

My picture (that I waited in line to take) was not made available to me for review or purchase. I should have been provided with some sort of tracking mechanism to find the picture.

Report a concern   June 23, 2023 — Rated 9 out of 10 by W.S. The Grad Team
What do you like about our products and services?

I haven’t received the order. Please let me know when and How I can get it. Thanks.

Report a concern   June 23, 2023 — Rated 4 out of 10 by R.T. The Grad Team
How did we disappoint you and what can we do to make things right?

The posed pictures aren’t great and there wasn’t any of me crossing the stage. The ones of me being hooded are awkward. And the purchasing packages didn’t really suit my needs.
I had hoped there would be slightly more direction for posing (such as a reminder to take off my watch).

Report a concern   June 23, 2023 — Rated 8 out of 10 by M.A. The Grad Team
What could we do to improve?

The picture of when my son was getting his diploma on stage was a bit awkward. I think maybe the angle was off. His pictures holding his diploma in his cap and gown were great.

Report a concern   June 23, 2023 — Rated 0 out of 10 by K.G. The Grad Team
How did we disappoint you and what can we do to make things right?

There was too much photo-shop on my face, way too expensive for the poor quality (two 8X11 images for about $60), even though it said "do not fold" right on the envelope, I received my photos folded. Will not recommend it.

Report a concern   June 23, 2023 — Rated 0 out of 10 by A.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Never received the images I ordered. Order # VGPhone number removed1.

Report a concern   June 23, 2023 — Rated 3 out of 10 by S.S. The Grad Team
How did we disappoint you and what can we do to make things right?

It was quite pricey just for digital photos and I purchased a photo with the gown package and never received the link for it so I had to repurchase.

Report a concern   June 23, 2023 — Rated 0 out of 10 by P.E. The Grad Team
How did we disappoint you and what can we do to make things right?

I never received the download for pictures I ordered

Report a concern   June 23, 2023 — Rated 10 out of 10 by C.W. The Grad Team
What do you like about our products and services?

Well taken, and very good shots.

Report a concern   June 23, 2023 — Rated 0 out of 10 by K.D. The Grad Team
How did we disappoint you and what can we do to make things right?

I didn’t receive all of my pictures and I’ve sent an email with no response. Who do I need to contact to get the rest of my pictures?

Report a concern   June 23, 2023 — Rated 0 out of 10 by A.A. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures I received were focused on the student ahead of my daughter, and the only portrait pose had a large glare from her graduation sash, that wasn't corrected when taking the photo. I'm pretty disappointed.

Report a concern   June 23, 2023 — Rated 10 out of 10 by C.H. The Grad Team
What do you like about our products and services?

Great Picture!

Report a concern   June 23, 2023 — Rated 10 out of 10 by J.W. The Grad Team
What do you like about our products and services?

I love the pictures that I received. I would love to get other pictures.

Report a concern   June 23, 2023 — Rated 10 out of 10 by S.M. The Grad Team
What do you like about our products and services?

Great quality! Great price! Speedy service!! Thanks

Report a concern   June 23, 2023 — Rated 10 out of 10 by M.F. The Grad Team
What do you like about our products and services?

Really fast service. The picture was awesome!

Report a concern   June 23, 2023 — Rated 10 out of 10 by V.D. The Grad Team
What do you like about our products and services?

Good quality photo. Arrived quickly and was well packaged.

Report a concern   June 23, 2023 — Rated 8 out of 10 by D.M. The Grad Team
What could we do to improve?

My magnet that I ordered was not cut correctly and a white strip is showing on the left side.

Report a concern   June 23, 2023 — Rated 0 out of 10 by R.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The two 8x10s are useless because the corners are ruined. I've contacted you twice about this issue and no response. Either send new pictures or refund my money. Your customer service is lousy.

Report a concern   June 23, 2023 — Rated 0 out of 10 by D.A. The Grad Team
How did we disappoint you and what can we do to make things right?

I have yet to receive digital downloads I paid for. I want to cancel my order!

Report a concern   June 23, 2023 — Rated 0 out of 10 by P.W. The Grad Team
How did we disappoint you and what can we do to make things right?

Half of the pictures were blurred.

Report a concern   June 23, 2023 — Rated 9 out of 10 by A.M. The Grad Team
What do you like about our products and services?

The quality of the photos are nice however my photos were cut uneven so there’s a whit line on the side of them

Report a concern   June 23, 2023 — Rated 0 out of 10 by H.W. The Grad Team
How did we disappoint you and what can we do to make things right?

my edited photos look terrible

Report a concern   June 22, 2023 — Rated 9 out of 10 by E.K. The Grad Team
What do you like about our products and services?

Quality photos and Speedy delivery.


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