The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7897 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 23, 2023 — Rated 10 out of 10 by M.L.M. The Grad Team
What do you like about our products and services?

The pictures were very nicely done.

Report a concern   June 23, 2023 — Rated 10 out of 10 by L.G. The Grad Team
What do you like about our products and services?

got at least several photos that are clear and student centered. thank you

Report a concern   June 23, 2023 — Rated 2 out of 10 by D.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Bad quality fuzzy pictures

Report a concern   June 23, 2023 — Rated 3 out of 10 by L.G. The Grad Team
How did we disappoint you and what can we do to make things right?

The prints I received were overexposed. With the amount you charge for these photos, you should be able to spend ten seconds producing an acceptable print without charging extra for it. To make it right, you could send me prints that you did spend ten seconds on, but I'm not expecting that.

Report a concern   June 23, 2023 — Rated 1 out of 10 by C.M. The Grad Team
How did we disappoint you and what can we do to make things right?

We haven't received our order yet. We emailed you with no response. Your customer service is awful.

Report a concern   June 23, 2023 — Rated 10 out of 10 by J.G. The Grad Team
What do you like about our products and services?

easy process, and the photos turned out well.

Report a concern   June 23, 2023 — Rated 2 out of 10 by W.E.R. The Grad Team
How did we disappoint you and what can we do to make things right?

I am still waiting to receive my order. I provided both my addresses and noted which was for USPS and which was if sending by UPS or Fedex. Got an email 2 weeks later that the photos were returned. I again provided the correct addresses and was told it was being remailed to me. I have waited for 2 more weeks and still have not received my order.

Report a concern   June 23, 2023 — Rated 5 out of 10 by N.M. The Grad Team
How did we disappoint you and what can we do to make things right?

You would sell more if your prices were reasonable.

Report a concern   June 23, 2023 — Rated 10 out of 10 by C.H. The Grad Team
What do you like about our products and services?

The pictures were of good quality

Report a concern   June 23, 2023 — Rated 0 out of 10 by C.R. The Grad Team
How did we disappoint you and what can we do to make things right?

I do t like the pictures

Report a concern   June 23, 2023 — Rated 10 out of 10 by A.W. The Grad Team
What do you like about our products and services?

Beautiful, quality photographs and received items quickly after ordering - Thank you!

Report a concern   June 23, 2023 — Rated 10 out of 10 by S.C. The Grad Team
What do you like about our products and services?

Photos were nice but I wish I was aware of this service in advance. I didn’t know u offered this.

Report a concern   June 23, 2023 — Rated 8 out of 10 by J.L. The Grad Team
What could we do to improve?

I would have liked to see a nicer backdrop for the commencement photo instead of just the audience in the background.

Report a concern   June 23, 2023 — Rated 10 out of 10 by C.E. The Grad Team
What do you like about our products and services?

It was east to use.

Report a concern   June 23, 2023 — Rated 8 out of 10 by J.R. The Grad Team
What could we do to improve?

Pictures are pricey.

Report a concern   June 23, 2023 — Rated 3 out of 10 by K.D. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures had eyes closed.

Report a concern   June 23, 2023 — Rated 1 out of 10 by J.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Compared to previous years, I was not impressed. I'm sorry, but I wish the technical quality would have been better.

Report a concern   June 23, 2023 — Rated 0 out of 10 by A.A. The Grad Team
How did we disappoint you and what can we do to make things right?

Y'all charge way too much for photographs. Highway robbery.

Report a concern   June 23, 2023 — Rated 9 out of 10 by A.M. The Grad Team
What do you like about our products and services?

The photos of our son were very good! Especially shots that due to the size of the Coliseum, were unable to get ourselves. Pricing of packages were very reasonable.

Report a concern   June 23, 2023 — Rated 0 out of 10 by L.W. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures were not sent in a way in which they could not be damaged through the mail. The pictures were wrinkled at the top and bottom and the envelope was bent and placed in my mailbox. While the post office is at fault for that, had the pictures been sent in better packaging that couldn't have been bent they wouldn't have been able to do so, and if the pictures were protected inside the envelop they may not have been damaged in the shipping process.

Report a concern   June 23, 2023 — Rated 2 out of 10 by D.M. The Grad Team
How did we disappoint you and what can we do to make things right?

thought the setup and ordering was great but was disappointed in the actual photos we got. The colors are not very vibrant. My son wore a brown graduation gown and in the photos it looks light brown.

Report a concern   June 23, 2023 — Rated 8 out of 10 by N.R. The Grad Team
What could we do to improve?

Take a series of quick photos. Out of the three individual shots of our son he had his eyes closed in two

Report a concern   June 23, 2023 — Rated 0 out of 10 by D.J. The Grad Team
How did we disappoint you and what can we do to make things right?

Total scam

Report a concern   June 23, 2023 — Rated 3 out of 10 by J.K. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos not as good as some I seen

Report a concern   June 23, 2023 — Rated 0 out of 10 by P.T. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered a plaque and received someone else’s plaque not my own.

Report a concern   June 23, 2023 — Rated 8 out of 10 by R.C. The Grad Team
What could we do to improve?

All good! Price was fair! Quality was great!

Report a concern   June 23, 2023 — Rated 5 out of 10 by E.P. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were not all posted at the same time, so it was difficult to know when to place an order. I still haven't seen the pictures taken against the green screen where we were holding our diplomas after descending from the stage. The other photos have been nice, but I was really looking forward to this one.

Report a concern   June 23, 2023 — Rated 10 out of 10 by J.B. The Grad Team
What do you like about our products and services?

Beautiful picture

Report a concern   June 23, 2023 — Rated 10 out of 10 by R.H. The Grad Team
What do you like about our products and services?

The pictures were of good quality and came quickly.

Report a concern   June 23, 2023 — Rated 10 out of 10 by X.Z. The Grad Team
What do you like about our products and services?

The photos are good!


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