The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8532 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 11, 2023 — Rated 10 out of 10 by H.H. The Grad Team
What do you like about our products and services?

grt job thx

Report a concern   August 11, 2023 — Rated 8 out of 10 by S.J. The Grad Team
What could we do to improve?

I would of liked to see a preview of the graduation plaque with the picture and the wording to make sure it is how I want it. I love the products I received but I would change how I placed the wording.

Report a concern   August 11, 2023 — Rated 6 out of 10 by A.G.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos of actually receiving the coat were worthless. I get that taking moving photos is hard, but there were two and you can't even tell what was happening. The one of him signing the Honors Pledge and the one standing still in front of the background are fine.

Report a concern   August 11, 2023 — Rated 10 out of 10 by S.O. The Grad Team
What do you like about our products and services?

Good products, great organization great customer service

Report a concern   August 11, 2023 — Rated 2 out of 10 by A.R. The Grad Team
How did we disappoint you and what can we do to make things right?

My photos were blurry on the proofs but then I got my photos and they were blurry after spending 100+ dollars. I reached out to customer service about it twice and never received a response. I’m incredibly frustrated by it

Report a concern   August 11, 2023 — Rated 10 out of 10 by P.O. The Grad Team
What do you like about our products and services?

I loved my graduation photo in the beautiful plaque I ordered. It looks fabulous next to my framed diploma because the diploma alone does not show my excitement of the great achievement I worked so hard for. The framed plaque captured that pride.

Report a concern   August 11, 2023 — Rated 2 out of 10 by K.D. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos looked a little blurry when they came in the mail.

Report a concern   August 11, 2023 — Rated 10 out of 10 by M.R.B. The Grad Team
What do you like about our products and services?

High quality photos, ease of ordering products offered and delivery was timely. Price was reasonable.

Report a concern   August 10, 2023 — Rated 10 out of 10 by U.M. The Grad Team
What do you like about our products and services?

The quality of the pictures

Report a concern   August 10, 2023 — Rated 5 out of 10 by A.A. The Grad Team
How did we disappoint you and what can we do to make things right?

Very expensive

Report a concern   August 10, 2023 — Rated 0 out of 10 by T.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Ridiculous how much you charge for photos when they can be printed for just a few dollars. But you hold parents hostage because they want the memory of their child. Shame on you!

Report a concern   August 10, 2023 — Rated 10 out of 10 by B.S. The Grad Team
What do you like about our products and services?

Thank you, you guys did an amazing job on my son photos. Thank you so much. The process was so easy and quick.

Report a concern   August 10, 2023 — Rated 0 out of 10 by J.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The price for the quality of a digital picture received was atrocious and the background fill cut was very sloppy

Report a concern   August 10, 2023 — Rated 0 out of 10 by S.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture I ordered is blurry and out of focus. Very disappointed.

Report a concern   August 10, 2023 — Rated 8 out of 10 by D.J. The Grad Team
What could we do to improve?

The website is a little difficult

Report a concern   August 10, 2023 — Rated 10 out of 10 by M.B. The Grad Team
What do you like about our products and services?

Excellent photography

Report a concern   August 10, 2023 — Rated 1 out of 10 by K.V. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos themselves were fine, but they are so expensive. I got three printed copies only because I literally could not afford anymore. Now I cannot sent them to family or anything which is a huge bummer

Report a concern   August 10, 2023 — Rated 10 out of 10 by M.C. The Grad Team
What do you like about our products and services?

Quick shipment, and everything looked as we expected it to. No smudges on photos, no wrinkles on paper. Thanks!

Report a concern   August 10, 2023 — Rated 10 out of 10 by G.B. The Grad Team
What do you like about our products and services?

The pictures we selected turned out great! Very fast service as well.

Report a concern   August 10, 2023 — Rated 9 out of 10 by N.P. The Grad Team
What do you like about our products and services?

Nice choices of backgrounds

Report a concern   August 10, 2023 — Rated 8 out of 10 by D.W. The Grad Team
What could we do to improve?

My daughter’s hair was blowing in her face in the photo where she is receiving her diploma.

Report a concern   August 10, 2023 — Rated 0 out of 10 by D.G. The Grad Team
How did we disappoint you and what can we do to make things right?

On thé day of graduation, took the photo in front of the green screen in the field house, and the picture was extremely blurry, could hardly see the face with how blurry it was, and was not worth the money

Report a concern   August 10, 2023 — Rated 9 out of 10 by C.I. The Grad Team
What do you like about our products and services?

Good clear pictures

Report a concern   August 9, 2023 — Rated 0 out of 10 by J.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered the image of my graduate holding her diploma. You cut that almost completely out of the picture when it was printed, but left plenty of blank space above her head.

I feel like I was ripped off. These pictures are not what I want to send to family. It was a complete waste of money.

I would appreciate it if you either reprint the photos correctly or refund my money. I am willing to pay to ship the first set back to you.

Report a concern   August 6, 2023 — Rated 10 out of 10 by T.S. The Grad Team
What do you like about our products and services?

Good quality, came in a timely manner, was well packaged to protect the photos.

Report a concern   August 5, 2023 — Rated 1 out of 10 by C.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures were way too expensive for the quality that they are. The download option should be that price for 10 pictures, not one.

Report a concern   August 5, 2023 — Rated 0 out of 10 by W.B. The Grad Team
How did we disappoint you and what can we do to make things right?

You charge way too much money.

$150.00 may not mean much to you, it does matter to others who have been in school and have not or just started working.

Report a concern   August 5, 2023 — Rated 0 out of 10 by J.H. The Grad Team
How did we disappoint you and what can we do to make things right?

My photos came damaged.

Report a concern   August 5, 2023 — Rated 0 out of 10 by G.J. The Grad Team
How did we disappoint you and what can we do to make things right?

Paid for the touch up and the photo doesn't look like it was touched up at all. Stray hair still in the face. Either you can fix the photo or refund the extra $15 we paid for.

Report a concern   August 4, 2023 — Rated 10 out of 10 by A.T. The Grad Team
What do you like about our products and services?

Quality photos at a reasonable cost. Super fast deliver also!


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