The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7896 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 23, 2023 — Rated 0 out of 10 by O.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Pricing

Report a concern   June 23, 2023 — Rated 10 out of 10 by T.T. The Grad Team
What do you like about our products and services?

Timely and cost effective

Report a concern   June 23, 2023 — Rated 10 out of 10 by J.B. The Grad Team
What do you like about our products and services?

Very good quality

Report a concern   June 23, 2023 — Rated 0 out of 10 by S.W. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture we saw proofs of online were lighter. What we received was dark with bad color.

Report a concern   June 23, 2023 — Rated 9 out of 10 by M.A. The Grad Team
What do you like about our products and services?

I thought the prices were a little high but since this is the only way to get a picture of my graduate, I decided to buy anyway.

Report a concern   June 23, 2023 — Rated 3 out of 10 by S.H.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Packages were entirely too expensive

Report a concern   June 23, 2023 — Rated 10 out of 10 by H.O. The Grad Team
What do you like about our products and services?

Easy to order, good quality and fast turnaround.

Report a concern   June 23, 2023 — Rated 0 out of 10 by C.R.W.W. The Grad Team
How did we disappoint you and what can we do to make things right?

Very disappointing
One photo just Re cropped on different backgrounds.
Those were shiny and not edited in least
Every photo from all graduations in past 4 kids with high school graduations college graduations a masters graduation and now a veterinary medicine graduation
The quality is worst I have seen.
One download. I took it and for $12 fixed it
You should be ashamed of the product turned out. There should be a minimum expectation. Especially for an expensive degree. You did not meet it.

Report a concern   June 23, 2023 — Rated 10 out of 10 by S.B. The Grad Team
What do you like about our products and services?

Thank you for the graduation pictures you took during the ceremony! We absolutely loved the candid shots you got during the ceremony! You captured treasured moments for us of our graduate. Thank you!!

Report a concern   June 23, 2023 — Rated 3 out of 10 by L.Z. The Grad Team
How did we disappoint you and what can we do to make things right?

Background looks very fake

Report a concern   June 23, 2023 — Rated 10 out of 10 by D.H. The Grad Team
What do you like about our products and services?

Easy to order online! Super fast delivery of products. Picture was well high quality. Appreciated that I could buy just a couple photos as I did not want or need an entire package. Would highly recommend!! I could not have gotten the same outstanding photo of my graduate on my own! Thank you!

Report a concern   June 23, 2023 — Rated 10 out of 10 by C.B. The Grad Team
What do you like about our products and services?

Very nice photos

Report a concern   June 23, 2023 — Rated 10 out of 10 by C.G. The Grad Team
What do you like about our products and services?

Good quality photos,. Reasonable options and economical prices. Also the ability to access photos at a later date through an account.

Report a concern   June 23, 2023 — Rated 10 out of 10 by K.L. The Grad Team
What do you like about our products and services?

Pictures turned out fabulous

Report a concern   June 23, 2023 — Rated 1 out of 10 by A.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Picture pricing is to expensive

Report a concern   June 23, 2023 — Rated 0 out of 10 by J.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Way too expensive.

Report a concern   June 23, 2023 — Rated 10 out of 10 by D.B. The Grad Team
What do you like about our products and services?

High quality pictures with great lighting!!

Report a concern   June 23, 2023 — Rated 10 out of 10 by N.S. The Grad Team
What do you like about our products and services?

Everything went seamlessly, and the photos were wonderful. Thank you.

Report a concern   June 23, 2023 — Rated 9 out of 10 by R.M. The Grad Team
What do you like about our products and services?

The pictures were very good.

Report a concern   June 23, 2023 — Rated 10 out of 10 by S.G. The Grad Team
What do you like about our products and services?

Excellent quality! Everything arrived in great condition.

Report a concern   June 23, 2023 — Rated 2 out of 10 by S.Q.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Better pictures instead of cropping out legs out etc.

Report a concern   June 23, 2023 — Rated 9 out of 10 by G.J. The Grad Team
What do you like about our products and services?

The quality of the photographs was excellent and the package prices were reasonable.

Report a concern   June 23, 2023 — Rated 10 out of 10 by C.C. The Grad Team
What do you like about our products and services?

Speedy service

Report a concern   June 23, 2023 — Rated 8 out of 10 by I.R. The Grad Team
What could we do to improve?

Package options. Who wants so many wallets. I ended up Al a crate vs having waste and to saving money.

Report a concern   June 23, 2023 — Rated 10 out of 10 by P.F. The Grad Team
What do you like about our products and services?

Great quality and fast service.

Report a concern   June 23, 2023 — Rated 5 out of 10 by R.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture was ok, I don’t think the magnet is good quality. Also, I formatted the picture and those customizations did not apply to the magnet like I wanted them to.

Report a concern   June 23, 2023 — Rated 10 out of 10 by V.J. The Grad Team
What do you like about our products and services?

Photos were excellent, communication was clear

Report a concern   June 23, 2023 — Rated 0 out of 10 by T.C. The Grad Team
How did we disappoint you and what can we do to make things right?

My photograph is blurry.

Report a concern   June 23, 2023 — Rated 10 out of 10 by K.M. The Grad Team
What do you like about our products and services?

quality pictures with a short wait time.

Report a concern   June 23, 2023 — Rated 0 out of 10 by R.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I sent an email regarding my missing digital download and did not get any response


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