The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8532 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 4, 2023 — Rated 10 out of 10 by M.N. The Grad Team
What do you like about our products and services?

The pictures were great. The service was excellent and promptly.

Report a concern   August 4, 2023 — Rated 0 out of 10 by B.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Two of the prints we received (71/135 and 72/135) have pink/purple streaks through my daughters blonde hair. The president of the university handing her diploma to her also looks like she has purple/pink hair rather than gray hair. These prints are expensive and it's disappointing the quality received is so poor. They will just be filed away in the envelope they were received in. A waste of money for sure.

Report a concern   August 4, 2023 — Rated 1 out of 10 by T.N.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Why is it so expensive, I get college is expensive but

Report a concern   August 4, 2023 — Rated 0 out of 10 by H.B. The Grad Team
How did we disappoint you and what can we do to make things right?

I had to call the school multiple times to get the information needed to order proofs and then prints. I had only one proof to choose from and my son had the tassel right across his face. I had to pay an additional $25 to remove the tassel. The print I received looks like they most likely had another proof that was good. I mean, what kind of photographer wouldn't take multiple shots? So, $60 for 3 5x7prints?! Insane!!! The only choice I had though! Also, no individual portrait? Just the one shaking hands with the dean! Would have been nice to have a portrait of my son in his cap and gown with the LCCC background!!

Report a concern   August 4, 2023 — Rated 1 out of 10 by B.F. The Grad Team
How did we disappoint you and what can we do to make things right?

I was asked to submit a photo for the graduation slide show, yet no photos were shown.

The pictures taken of me by the school’s photographer were mediocre and priced WAY too high for digital downloads! Lame!

Report a concern   August 4, 2023 — Rated 10 out of 10 by I.O.D. The Grad Team
What do you like about our products and services?

Your photos were beautiful and exactly what I ordered. Your service was fast.
Many thanks

Report a concern   August 4, 2023 — Rated 0 out of 10 by C.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The sublimated glass picture is actually really terrible quality. I wish I didn't waste my money on that. The prices are truly outrageous for these pictures.

Report a concern   August 4, 2023 — Rated 4 out of 10 by K.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The photo packages are very expensive for what was offered.

Report a concern   August 4, 2023 — Rated 10 out of 10 by A.T.S. The Grad Team
What do you like about our products and services?

Easy to use. Fantastic pictures! Very close up!

Just wish the prices weren't so steep for the small amount of pictures purchased. I still bought them because it was so close up!

Report a concern   August 4, 2023 — Rated 10 out of 10 by M.K. The Grad Team
What do you like about our products and services?

How fast the pictures came. The first package was bent and they sent a replacement and had it within 5 days.

Report a concern   August 4, 2023 — Rated 10 out of 10 by C.I. The Grad Team
What do you like about our products and services?

Easy to purchase and nice quality.

Report a concern   August 4, 2023 — Rated 0 out of 10 by T.A. The Grad Team
How did we disappoint you and what can we do to make things right?

They didn't give the grad time to fix their hair or do any make up refreshers. They rushed the grads thru, and all the pictures are fuzzy and blurry.

Report a concern   August 4, 2023 — Rated 10 out of 10 by L.S. The Grad Team
What do you like about our products and services?

Quick service. Reasonable price

Report a concern   August 4, 2023 — Rated 5 out of 10 by L.S. The Grad Team
How did we disappoint you and what can we do to make things right?

We enjoyed the quality of the photos however the package choices were not to our liking. We wanted to be able to purchase individual prints size 4x6 of the photos we liked, as well as a few 5x7 prints.

Report a concern   August 3, 2023 — Rated 0 out of 10 by A.K. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures weren’t great and way too expensive. I took better pics with my phone.

Report a concern   August 3, 2023 — Rated 0 out of 10 by N.K. The Grad Team
How did we disappoint you and what can we do to make things right?

They were poor quality pictures

Report a concern   August 3, 2023 — Rated 9 out of 10 by T.K. The Grad Team
What do you like about our products and services?

Everything was fine, but would have liked an opportunity to order a package of different images instead of individuals.

Report a concern   August 3, 2023 — Rated 10 out of 10 by N.M. The Grad Team
What do you like about our products and services?

Responsible prices. Likes the shots!

Report a concern   August 3, 2023 — Rated 0 out of 10 by G.E. The Grad Team
How did we disappoint you and what can we do to make things right?

Didn't receive order

Report a concern   August 3, 2023 — Rated 0 out of 10 by D.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Composition of several pictures was disappointing. All of the picture taken on the field while my daughter was getting her diploma had issues. Either one or both subjects was not looking at the camera. Also photography team did not take time to have her set down her phone and water bottle as I saw some of the others did. And several have a person in the background looking at the camera too. Unfortunately none of the diploma pictures are great. I was hoping for an edit to at least remove the odd person, was told I would need to call and see about paying for an extended edit, which seems odd as it was not my mistake.

Report a concern   August 3, 2023 — Rated 9 out of 10 by K.M. The Grad Team
What do you like about our products and services?

There was multi photo opportunities

Report a concern   August 3, 2023 — Rated 3 out of 10 by K.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos were very expensive as a recent graduate and not all of them were available in a timely fashion.

Report a concern   August 3, 2023 — Rated 0 out of 10 by E.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Extremely expensive, low quality pictures that you can never reproduce. On realizing I needed another photo I learned that it can not be scanned due to low quality. Very disappointed.

Report a concern   August 3, 2023 — Rated 10 out of 10 by J.R. The Grad Team
What do you like about our products and services?

I received ny pictures; i love them.
Thank you again.

Report a concern   August 3, 2023 — Rated 7 out of 10 by M.R. The Grad Team
What could we do to improve?

Thank you!

Report a concern   August 2, 2023 — Rated 10 out of 10 by R.F. The Grad Team
What do you like about our products and services?

They were fine

Report a concern   August 1, 2023 — Rated 10 out of 10 by S.M. The Grad Team
What do you like about our products and services?

We were very pleased with the pictures. The color and quality was great.

Report a concern   August 1, 2023 — Rated 10 out of 10 by L.R.C.C. The Grad Team
What do you like about our products and services?

Very good photos. We loved!!

Report a concern   August 1, 2023 — Rated 0 out of 10 by S.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I have not received my online $00 plus photos ordered from Saturday, May 13, 10:00 AM CT from North Dakota State University - please respond to email at
Email address removed
Thank you!

Report a concern   July 31, 2023 — Rated 5 out of 10 by E.O. The Grad Team
How did we disappoint you and what can we do to make things right?

Images were too shiny and photographs were very expensive.


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