The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8421 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 3, 2023 — Rated 3 out of 10 by K.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos were very expensive as a recent graduate and not all of them were available in a timely fashion.

Report a concern   August 3, 2023 — Rated 0 out of 10 by E.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Extremely expensive, low quality pictures that you can never reproduce. On realizing I needed another photo I learned that it can not be scanned due to low quality. Very disappointed.

Report a concern   August 3, 2023 — Rated 10 out of 10 by J.R. The Grad Team
What do you like about our products and services?

I received ny pictures; i love them.
Thank you again.

Report a concern   August 3, 2023 — Rated 7 out of 10 by M.R. The Grad Team
What could we do to improve?

Thank you!

Report a concern   August 2, 2023 — Rated 10 out of 10 by R.F. The Grad Team
What do you like about our products and services?

They were fine

Report a concern   August 1, 2023 — Rated 10 out of 10 by S.M. The Grad Team
What do you like about our products and services?

We were very pleased with the pictures. The color and quality was great.

Report a concern   August 1, 2023 — Rated 10 out of 10 by L.R.C.C. The Grad Team
What do you like about our products and services?

Very good photos. We loved!!

Report a concern   August 1, 2023 — Rated 0 out of 10 by S.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I have not received my online $00 plus photos ordered from Saturday, May 13, 10:00 AM CT from North Dakota State University - please respond to email at
Email address removed
Thank you!

Report a concern   July 31, 2023 — Rated 5 out of 10 by E.O. The Grad Team
How did we disappoint you and what can we do to make things right?

Images were too shiny and photographs were very expensive.

Report a concern   July 31, 2023 — Rated 10 out of 10 by Q.L. The Grad Team
What do you like about our products and services?

The quality of the photos and the order process was easy.

Report a concern   July 31, 2023 — Rated 0 out of 10 by A.D. The Grad Team
How did we disappoint you and what can we do to make things right?

I recently placed an order for a metal keychain, but I'm facing a couple of issues with it. Firstly, the picture part doesn't stick properly to the keychain, and secondly, the picture itself has poor lighting, making me look excessively bright.

Report a concern   July 31, 2023 — Rated 1 out of 10 by J.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I tried to order the magnets in black and white filter, and they did not arrive in such a condition. They were in color and not what I had ordered.

Report a concern   July 30, 2023 — Rated 5 out of 10 by M.J. The Grad Team
How did we disappoint you and what can we do to make things right?

Face recognition didn't correctly choose me on some of the photos.

Report a concern   July 30, 2023 — Rated 10 out of 10 by J.R. The Grad Team
What do you like about our products and services?

Photos are crystal clean and bright!

Report a concern   July 30, 2023 — Rated 3 out of 10 by C.D. The Grad Team
How did we disappoint you and what can we do to make things right?

Maybe this is my fault, but when I ordered graduation photographs for my daughter, I did not realize that the background would have Oregon State printed all over. I did see that when I ordered, but I thought it was there to protect your copyright and that the Oregon State words would be removed from the photograph. I do not want to give the photograph to anyone or frame it for myself.

Report a concern   July 28, 2023 — Rated 0 out of 10 by B.Y. The Grad Team
How did we disappoint you and what can we do to make things right?

The quality of the picture was worse than a picture I could print myself. It was fuzzy and the quality of the photo paper was subpar.

Report a concern   July 28, 2023 — Rated 10 out of 10 by P.T. The Grad Team
What do you like about our products and services?

My order arrived in a timely manner and was intack.

Report a concern   July 28, 2023 — Rated 8 out of 10 by O.S. The Grad Team
What could we do to improve?

Nothing

Report a concern   July 28, 2023 — Rated 0 out of 10 by L.S. The Grad Team
How did we disappoint you and what can we do to make things right?

It's expensive!!

Report a concern   July 28, 2023 — Rated 4 out of 10 by L.D. The Grad Team
How did we disappoint you and what can we do to make things right?

Ridiculously overpriced. Graduation is a special day and college is expensive enough. Why not sell reasonably priced photos (inclusive pricing that allows folks of reasonable income to actually purchase)? Far more product would be sold and it can't possibly be THAT expensive to print (meaning profit intact -> likelihood of increased sales).

There is no morally justifiable reason to price gauge this badly.

Report a concern   July 28, 2023 — Rated 10 out of 10 by J.D.H. The Grad Team
What do you like about our products and services?

Thank you for capturing that special moment.

Report a concern   July 28, 2023 — Rated 10 out of 10 by A.D. The Grad Team
What do you like about our products and services?

They were very crisp pictures and captured a great smile from my daughter.

Report a concern   July 28, 2023 — Rated 7 out of 10 by A.G. The Grad Team
What could we do to improve?

Hi we received our daughters pictures in the mail. Even though the envelope specifically Do not bend. The mail courier put our package in the mailbox and it was bent. I wish the packaging the company used to send pictures were in box form so that graduates pictures would not bend. Her pictures came out great but was disappointed and really upset when we received her pictures ruined by being bent.

Report a concern   July 28, 2023 — Rated 10 out of 10 by V.R.A. The Grad Team
What do you like about our products and services?

The best quality and easy to choose

Report a concern   July 28, 2023 — Rated 0 out of 10 by B.W. The Grad Team
How did we disappoint you and what can we do to make things right?

I received less than sub par photos and when I emailed in to ask about a correction- my email was not responded to.

Report a concern   July 28, 2023 — Rated 7 out of 10 by G.D. The Grad Team
What could we do to improve?

price

Report a concern   July 28, 2023 — Rated 3 out of 10 by B.K. The Grad Team
How did we disappoint you and what can we do to make things right?

Extremely expensive and takes way to long to receive product.

Report a concern   July 28, 2023 — Rated 10 out of 10 by D.S. The Grad Team
What do you like about our products and services?

The quality was excellent! And it was delivered in perfect condition.

Report a concern   July 28, 2023 — Rated 5 out of 10 by K.E. The Grad Team
How did we disappoint you and what can we do to make things right?

One of the pictures was blurry when we received it in print.

Report a concern   July 28, 2023 — Rated 10 out of 10 by J.T. The Grad Team
What do you like about our products and services?

It was easy to order, the pictures were of excellent quality and the printed products were fantastic.


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