The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8532 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 25, 2023 — Rated 10 out of 10 by S.S.S.K.S. The Grad Team
What do you like about our products and services?

Fabulous y

Report a concern   August 24, 2023 — Rated 10 out of 10 by A.S.C. The Grad Team
What do you like about our products and services?

Very organized and fast to send proofs. Prints look great! Shipped fast. Awesome team. They were everywhere and captured all the moments and correctly distributed.

Report a concern   August 24, 2023 — Rated 5 out of 10 by A.T. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos are a beautiful quality but they do no match what I ordered online. I was sent 4 photos and magnets with the same full body pose when I ordered them to be cropped for my order. The preview photo page online presented a cropped version, but upon opening the package the print was full body. I would like to exchange the photos sent for the correct cropped image.
Pertaining to my first order, I did receive a damaged photo due to the transit envelope being ripped and this was swiftly replaced. I appreciate the quick delivery of the replacements and quality of the photos

Report a concern   August 24, 2023 — Rated 10 out of 10 by M.K. The Grad Team
What do you like about our products and services?

Good looking pictures!

Report a concern   August 24, 2023 — Rated 2 out of 10 by C.Q.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The quality of the photos was poor. I recommend you show the photos as a proof and with the retouching. I felt like my money was wasted.

Report a concern   August 24, 2023 — Rated 8 out of 10 by M.Z. The Grad Team
What could we do to improve?

The photos were nice

Report a concern   August 24, 2023 — Rated 0 out of 10 by R.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Selection was bad, photo of receiving diploma was inferior, and three of them were all Photoshop with fake backgrounds. You could barely see your proof because GM the watermark was so overbearing. Very difficult to know what you’re buying.

What you can donor refund, my image is useless and will not be used. I gladly send it back.

Report a concern   August 24, 2023 — Rated 10 out of 10 by C.B. The Grad Team
What do you like about our products and services?

Easy online ordering. Great photo quality, fair pricing!

Report a concern   August 24, 2023 — Rated 10 out of 10 by A.K. The Grad Team
What do you like about our products and services?

Very nicely done

Report a concern   August 24, 2023 — Rated 8 out of 10 by P.D. The Grad Team
What could we do to improve?

I didn’t expect the pearlized finish to be a high gloss finish, as didn’t want that.

Report a concern   August 24, 2023 — Rated 10 out of 10 by K.P. The Grad Team
What do you like about our products and services?

Clear and well shot photos, quick delivery and decent prices

Report a concern   August 24, 2023 — Rated 8 out of 10 by L.H. The Grad Team
What could we do to improve?

Your service was great. I just wish the prices were a bit lower and more package options

Report a concern   August 24, 2023 — Rated 9 out of 10 by A.Z. The Grad Team
What do you like about our products and services?

I liked the photographs and how quickly the order came

Report a concern   August 24, 2023 — Rated 10 out of 10 by O.C. The Grad Team
What do you like about our products and services?

Quality of the photo

Report a concern   August 24, 2023 — Rated 10 out of 10 by T.H. The Grad Team
What do you like about our products and services?

Not real expensive and good packages to choose from.

Report a concern   August 24, 2023 — Rated 0 out of 10 by S.L. The Grad Team
How did we disappoint you and what can we do to make things right?

My pictures were wet and bent > would never buy again for the amount I ordered and pay for the pictures

Report a concern   August 24, 2023 — Rated 10 out of 10 by M.T. The Grad Team
What do you like about our products and services?

Photos look great! Reasonably priced too.

Report a concern   August 24, 2023 — Rated 8 out of 10 by G.Y. The Grad Team
What could we do to improve?

It's too expensive for one photo to be over &70

Report a concern   August 24, 2023 — Rated 10 out of 10 by L.E. The Grad Team
What do you like about our products and services?

Pictures looks very professional

Report a concern   August 24, 2023 — Rated 10 out of 10 by R.B. The Grad Team
What do you like about our products and services?

Available gift options

Report a concern   August 24, 2023 — Rated 10 out of 10 by J.D. The Grad Team
What do you like about our products and services?

Pictures were great. Thank you so much

Report a concern   August 24, 2023 — Rated 10 out of 10 by A.B. The Grad Team
What do you like about our products and services?

The photos were very nice & the quality was great. The cost was also affordable.

Report a concern   August 23, 2023 — Rated 1 out of 10 by R.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I don't think you took enough pictures. Changing the background is not the option most people are looking for. Also, you have the "contract" with the University - which is a license to steal. The pictures are so OVER-PRICED it isn't even funny.

Report a concern   August 22, 2023 — Rated 0 out of 10 by M.M. The Grad Team
How did we disappoint you and what can we do to make things right?

You had several shots but none of them good and centered. You can't make it right the moment is gone. We ended up hanging a picture that was snapped from the audience as opposed to your professional photographer. Very disappointed that Purdue contracted with you!

Report a concern   August 22, 2023 — Rated 0 out of 10 by E.B. The Grad Team
How did we disappoint you and what can we do to make things right?

I bought pictures and havnt received them at all

Response from The Grad Team :

We are so sorry to hear that! Occasionally our emails get marked as spam. The download link likely went to your spam folder, we seem to have an issue where all the "apple" emails (icloud.com, me.com and mac.com) get blocked. One of our team will be reaching out to you in order to get an updated email address and get your order resubmitted.

Report a concern   August 21, 2023 — Rated 10 out of 10 by N.P.S. The Grad Team
What do you like about our products and services?

I love the photos that I received and It was worth to pay for them. Do you guys ever send a link? I would love to have more now that my economic situation is better.

Report a concern   August 21, 2023 — Rated 1 out of 10 by H.F. The Grad Team
How did we disappoint you and what can we do to make things right?

The coloring of the pictures is terrible and I even upgraded

Report a concern   August 21, 2023 — Rated 10 out of 10 by G.M. The Grad Team
What do you like about our products and services?

We liked all of the pictures. They were professionally done.

Report a concern   August 20, 2023 — Rated 10 out of 10 by C.F. The Grad Team
What do you like about our products and services?

Website made it easy to order prints and digital images

Report a concern   August 20, 2023 — Rated 3 out of 10 by D.J. The Grad Team
How did we disappoint you and what can we do to make things right?

Picture quality was not very good.


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