The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7897 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 29, 2023 — Rated 0 out of 10 by I.W. The Grad Team
How did we disappoint you and what can we do to make things right?

Very annoying and made it an unpleasant experience. Treat people with respect.

Report a concern   June 29, 2023 — Rated 10 out of 10 by K.S. The Grad Team
What do you like about our products and services?

The pic to are amazing and clear. So happy with them

Report a concern   June 29, 2023 — Rated 0 out of 10 by C.N. The Grad Team
How did we disappoint you and what can we do to make things right?

Only one picture and it wasn’t very good

Report a concern   June 29, 2023 — Rated 10 out of 10 by B.W. The Grad Team
What do you like about our products and services?

Your products and services are extremely great. They meet my expectations and I’m very pleased with everything I ordered.

Report a concern   June 29, 2023 — Rated 10 out of 10 by C.M. The Grad Team
What do you like about our products and services?

Easy and efficient

Report a concern   June 29, 2023 — Rated 0 out of 10 by T.E. The Grad Team
How did we disappoint you and what can we do to make things right?

You need to set the camera up so you get the actual grad not the president and a little of the grad. Our picture is 10% our grad 90% the president. Worst graduation picture ever. Can’t edit it to help add more of our grad.

Report a concern   June 29, 2023 — Rated 0 out of 10 by S.W. The Grad Team
How did we disappoint you and what can we do to make things right?

Pricing is outrageous for what you get.

Report a concern   June 29, 2023 — Rated 5 out of 10 by K.M. The Grad Team
How did we disappoint you and what can we do to make things right?

I’ve seen better pictures some of the picture was fuzzy

Report a concern   June 29, 2023 — Rated 0 out of 10 by B.D. The Grad Team
How did we disappoint you and what can we do to make things right?

Fake backgrounds, using text to send photos instead of email or mail.

Report a concern   June 29, 2023 — Rated 5 out of 10 by P.T. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered and paid for the shiny finish with touch ups. I received Matt finish and no touch ups. I then received the correct finish but still no touch ups. This is a very important graduation for my family. Austin is the first in the family to graduate with a masters degree.

Report a concern   June 29, 2023 — Rated 0 out of 10 by D.R. The Grad Team
How did we disappoint you and what can we do to make things right?

I get 3 semi decent pictures. The rest were awful. And oh yah $100.95 for 3 picture downloads yall robbing us more then the school.

Report a concern   June 29, 2023 — Rated 0 out of 10 by C.F. The Grad Team
How did we disappoint you and what can we do to make things right?

I have sent you two emails that I have sent about the quality of my purchase and I haven’t received any response. The email address is Email address removed

Report a concern   June 29, 2023 — Rated 2 out of 10 by G.W. The Grad Team
How did we disappoint you and what can we do to make things right?

These pictures were WAY overpriced for what they were. Not to mention uncentered!

Report a concern   June 29, 2023 — Rated 2 out of 10 by M.P. The Grad Team
How did we disappoint you and what can we do to make things right?

The coloring is off. The gold tassel isn’t even colored gold. It looks like a bad copy.

Report a concern   June 29, 2023 — Rated 4 out of 10 by A.P. The Grad Team
How did we disappoint you and what can we do to make things right?

I felt that with the amount of photos taken, a lot of group or individual photo possibilities were not met or provided. We took a lot of group photos at white tea and they weren’t even presented as a purchase option.

Report a concern   June 29, 2023 — Rated 10 out of 10 by J.R. The Grad Team
What do you like about our products and services?

We loved our pictures! Very professional!

Report a concern   June 29, 2023 — Rated 2 out of 10 by B.B. The Grad Team
How did we disappoint you and what can we do to make things right?

There were so many cameras present but there were so few pictures taken. I understand opportunities being limited in large groups, but I was the only one on stage for a period of time and barely got a picture. Even then, I had to email and ask for it.

Report a concern   June 29, 2023 — Rated 0 out of 10 by I.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Very expensive for students!

Report a concern   June 29, 2023 — Rated 0 out of 10 by E.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The service is extremely expensive

Report a concern   June 29, 2023 — Rated 0 out of 10 by R.A. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos were poor

Report a concern   June 29, 2023 — Rated 0 out of 10 by S.P. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered a plaque for my anniversary. It's been 20 days, I haven't received a single update.
This is unacceptable.

Report a concern   June 29, 2023 — Rated 0 out of 10 by T.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I resented the high pressure to buy. The picture were not good at in terms of getting good shots of the people involved unless they were posing. Pictures of the white coats were taken while they we being out on awkwardly and now after they were on all the way. Candid pictures did not have smiles.

Report a concern   June 29, 2023 — Rated 8 out of 10 by X.L. The Grad Team
What could we do to improve?

The system when I choose the photo is not very easy to use.

Report a concern   June 29, 2023 — Rated 1 out of 10 by S.G. The Grad Team
How did we disappoint you and what can we do to make things right?

I have paid for the photos but I haven’t got the photo yet.

Report a concern   June 29, 2023 — Rated 0 out of 10 by E.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Horrible UI and scummy tactics

Report a concern   June 29, 2023 — Rated 0 out of 10 by E.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I was going to give e yall a call. The quality of the photos were very poor. They were very fuzzy. I would appreciate either a refund or for them to be reprinted.

Report a concern   June 29, 2023 — Rated 0 out of 10 by L.R. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos were very blurry and not of great quality.

Name removed
Phone number removed

Report a concern   June 29, 2023 — Rated 4 out of 10 by J.W. The Grad Team
How did we disappoint you and what can we do to make things right?

Diploma receiving picture didnt show her face. Disappointed about that.

Report a concern   June 29, 2023 — Rated 10 out of 10 by M.B. The Grad Team
What do you like about our products and services?

Pictures are great and the prices are reasonable...

Report a concern   June 29, 2023 — Rated 2 out of 10 by C.A. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos were blurry, but you could not tell that in the thumbnails. Very disappointed in the quality, especially given the price.


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