The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8532 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 14, 2023 — Rated 10 out of 10 by M.W. The Grad Team
What do you like about our products and services?

High quality pictures and service.

Report a concern   September 14, 2023 — Rated 0 out of 10 by X.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Horrible angle of picture taking. Unreasonably high price for downloading the photo. The worst experience ever.

Report a concern   September 14, 2023 — Rated 2 out of 10 by B.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Quality of image capturing could have been better.

Report a concern   September 14, 2023 — Rated 10 out of 10 by G.R.W. The Grad Team
What do you like about our products and services?

Pictures where alot closer than us. The shot where they handed the diploma could have had a different angle but still GOOD.

Report a concern   September 14, 2023 — Rated 9 out of 10 by T.B. The Grad Team
What do you like about our products and services?

Good quality and fast service

Report a concern   September 11, 2023 — Rated 9 out of 10 by J.V.O. The Grad Team
What do you like about our products and services?

Love the candid shots, they really help to capture the moment!

Report a concern   September 9, 2023 — Rated 5 out of 10 by G.L. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures I received did not have sufficient packaging and the top left corner of both of them is bent. Pictures that are not bent would be great!

Report a concern   September 9, 2023 — Rated 9 out of 10 by E.M. The Grad Team
What do you like about our products and services?

To be able to write on the photos. The photo quality is great also.

Thank you!

Report a concern   September 8, 2023 — Rated 10 out of 10 by M.S. The Grad Team
What do you like about our products and services?

Great pictures, cup not so good.

Report a concern   September 8, 2023 — Rated 2 out of 10 by D.D. The Grad Team
How did we disappoint you and what can we do to make things right?

$66 for one digital picture is too expensive and the lighting of the photo wasn’t even great.

Report a concern   September 8, 2023 — Rated 0 out of 10 by H.P.P.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive

Report a concern   September 8, 2023 — Rated 0 out of 10 by K.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I was disappointed in the colors and the positioning. I understand that with the ceremony you are working with moving subjects, but your photographer was not well positioned. The colors in the 5x7 were washed out and I even ordered the enhancement and it just washed them out poor. Really disappointed. Feel free to call for more feedback Phone number removed

Report a concern   September 8, 2023 — Rated 10 out of 10 by K.P. The Grad Team
What do you like about our products and services?

I received the link with my digital images the same day as the graduation ceremony! Very quick and very easy to view/order. Also, the order shipped very quickly.

Report a concern   September 8, 2023 — Rated 6 out of 10 by L.S.V. The Grad Team
How did we disappoint you and what can we do to make things right?

The package options were not ideal. I wanted to be able to just choose the photos I liked and create my own package. They were also obscenely overpriced. You were taking advantage of a special event and charging insane markups.

Report a concern   September 8, 2023 — Rated 10 out of 10 by R.F. The Grad Team
What do you like about our products and services?

Prompt delivery, high quality

Report a concern   September 8, 2023 — Rated 7 out of 10 by Y.A. The Grad Team
What could we do to improve?

Put some more light on the camera.

Report a concern   September 7, 2023 — Rated 4 out of 10 by C.K. The Grad Team
How did we disappoint you and what can we do to make things right?

Upgraded my daughters phone and was disappointed with the outcome. Should have just ordered 2 of the “standard” prints

Report a concern   September 7, 2023 — Rated 0 out of 10 by A.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive

Report a concern   September 7, 2023 — Rated 10 out of 10 by R.S. The Grad Team
What do you like about our products and services?

Quality and price

Report a concern   September 7, 2023 — Rated 7 out of 10 by L.J. The Grad Team
What could we do to improve?

Didn’t hear back when I had a question after the order

Report a concern   September 7, 2023 — Rated 10 out of 10 by Z.D. The Grad Team
What do you like about our products and services?

Pictures came out flawless. And the work was done incredibly

Report a concern   September 7, 2023 — Rated 10 out of 10 by T.R. The Grad Team
What do you like about our products and services?

Make it cheaper.

Report a concern   September 7, 2023 — Rated 10 out of 10 by A.M. The Grad Team
What do you like about our products and services?

fast shipping

Report a concern   September 7, 2023 — Rated 2 out of 10 by M.K. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive. Photo selection is not easy with animation on top of the picture. Annoying experience

Report a concern   September 7, 2023 — Rated 4 out of 10 by E.R. The Grad Team
How did we disappoint you and what can we do to make things right?

It was extremely expensive for the photos.

Report a concern   September 7, 2023 — Rated 0 out of 10 by S.C. The Grad Team
How did we disappoint you and what can we do to make things right?

My picture was bent and the wrong size

Report a concern   September 7, 2023 — Rated 10 out of 10 by J.P. The Grad Team
What do you like about our products and services?

Really good customer service. We had an issue with our order but there was no issue getting a replacement picture when requested.

Report a concern   September 7, 2023 — Rated 10 out of 10 by J.E.H. The Grad Team
What do you like about our products and services?

Done very awesome job on pictures and fast delivery to

Report a concern   September 7, 2023 — Rated 3 out of 10 by A.F.F. The Grad Team
How did we disappoint you and what can we do to make things right?

The prices of the pictures, especially the digital ones, are disappointingly high.

Report a concern   September 7, 2023 — Rated 0 out of 10 by C.G. The Grad Team
How did we disappoint you and what can we do to make things right?

I did not like the finish on the prints


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