based on 7897 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Photos were perfect. May need to order additional ones as well as other items. Very pleased!
Pictures were very nicely done!! Would highly recommend!!
Pictures got wet. Envelope was soaking wet. Mail man/women left the envelope on our doorstep and it’s been raining everyday. Got wet but the pictures didn’t smudge. Thank God. I spent money for that.
Ease of ordering. Received the Photos quickly.
Good photos, good packages, good delivery time. Thanks.
we like the photo very much thank you
There is a huge Glare in his glassss that did not get re touched before printed. The 8x10’s are horrible. I paid extra for that
I did not get my order!!!!
Beautiful photos of my daughters Medical School Graduation! Lots of choices for packages!!
Overpriced. Website sucks. No communication with customers who have reached out to you.
I ordered 4 magnets of a close up pose and a 5x7 of the farther out version of the same pose. The website could not process the fact that I wanted two different versions of the same "photo" even though they were individual selections on your website. I did not accidently order two of the same, I tried many times to get your software to let me order a closeup and a farther out version. I thought I had actually succeeded, but when my order arrived, they were both the same (closeup).I did not order a package, these were individual selections. Please improve your software.
Email address removed
photos are so good! I loved it!
Photos in mail came in regular envelop so were wet and bent. Next time game in cardboard envelop which makes sense, not sure why ever mailed out in paper envelop, didn't save any money by having to mail out twice.
Digital image still not correct after several e-mails and calls...
The pictures are great quality! I had a problem being able to download the digital images ordered and they were super helpful and kind!
Good photos and quick turn around time.
The site and whole process needs an upgrade for the amount of money that is charged. I used this platform for my undergrad and graduate degree and I would expect more. For example, people that signed up at graduation for text messages received word way before the email email was sent out. Plus I didn’t know about signing up for text messages so a friend had to share it with me instead of from the source. Then when I do buy it, there needs to be an experience created to receive the pictures right away. The first time for my graduate degree I had to email the company multiple times to find my order and then the second time I had to wait days for the pictures, when with any other company for races or events they provide you the pictures right away. I normally wouldn’t mind waiting a few days if you told me on the email or when I’m pitching the downloads, but you don’t and the days to matter when I’m paying you a ridiculous amount of money for 3 pictures.
Paper quality
Are you kidding me Folks? I left messages and sent emails and no one responded to me for weeks. Then we suddenly receive our pictures in the mail in a flimsy, thin envelope and the pictures are not cut properly and are missing some of our order with no explanation.
Very disappointing!
If any representative there who can clearly speak and understand English wants to chat, i would encourage it as I was going to call y'all this week anyway.
Looking forward to it!
Regards,
The Last name removed Family
Phone number removed
Excellent photos and quick turnaround on orders
Decently pricy in my opinion and I wish there were more school specific backgrounds to choose from.
Photo I ordered came with scratches on it and corners bent
The reason for the low score is because I still haven’t received my images from graduation. I paid $200 for images and nothing has arrived by mail or email. Would be nice to have them arrive on a USB drive for $200. Hopefully I receive my images soon.
It was easy to order and the selection of pictures was great.
Half my photos were taken before I was even smiling. The one photo of me smiling has a girls face right behind me
Very professional and courteous!
Very quick turn around from placing the order to receiving the photos.
The pictures were horrible. They looked computer generated. Not crisp, not a normal picture. There was a green sheen on all the pictures. I was extremely disappointed.
Photo was not protected from rain, received warped from rainy weather. Very disappointed.
Quality and very prompt and professional
My skin color was unnatural and the pose has me looking one way and the president the other. Super disappointed.