based on 7897 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
One of the photos o selected was great but the other of my child receiving her degree was blury.
All the photos we received were blurry
My daughters picture has so much shine on her face. i was very disappointed when it arrived in the mail.
I haven’t received what I ordered so how can I give you a rating?
The price is a bit spendy for a few photos. Photos look nice. But boy the price for what you get is not nice.
I called in regards to one of the photos I purchased being blurry and when I received it. The image was not blurry on the computer screen, but the printed copy was. The phone customer service representative told me she would see if the image could be reprinted in a better quality and if not, they would refund me my money but she would send me an email notifying me either way. I have yet to receive any communication from her and that was over seven days ago.
I purchased three digital images. Two were around 1.2M but the third was only about 600K. I’m not sure why the third one wasn’t as high of a resolution.
We did not get the items that we ordered, they said it was already shipped but we didn’t get anything
Great pictures! Thank you!
The products are very high!!!!
The shots were good but the print copy I ordered does not look good at all.
Easy, quality and fast delivery
Lower the cost, don’t inflate the cost to take advantage of parents on what is sure to be one of their most important days when you have a monopoly on the product.
Too expensive for a digital copy of a photo. Would give 5 stars if it was at MOST $10...
The problem was the quality of the prints. They were very slick and shiny with an unnatural look that was cheap...like the type you get from a poor copier with poor paper. Looked like tenth generation printing. Wish I used Walmart or Walgreens. I was very disappointed.
I didn’t like the way my hair looked in my professional photos. My hair wasn’t out in front & who ever was with me told me to push my hair back. I’m unsatisfied with the way it turned out
My student’s photos look terrible. I ordered the retouching, assuming they’d look better than the proof, but the area around my student is overexposed, and there’s a gleam coming out of his mouth like an old toothpaste commercial. I cannot use them at all.
I’d like a new set of what I ordered, please, without the retouching.
I was really amazed at how well the pictures turned out. Thanks for providing the service.
The pictures taken at the graduation were very nice. They are a bit more expensive than I thought they would be. So I could only purchase a few single pictures.
The quickness of getting my pictures
Ambiguous details about what is available. No way to communicate. Did not send everything I paid for.
Too aggressive!
I loved the quality and final product of my graduation photographs. Navigating through the website was also smooth and user-friendly. Thank you for such a seamless experience. Great job!!
I do appreciate the team for taking photos, but.........
I ordered several pictures. I received the 5 x 7 photo. I was disappointed because I put 2023 on the photo in black in the place I wanted it. That was good. What was not good was when I first tried to put 2023 in red and did not want it, it still appeared on my photo. I feel as if there should have been a preview to show that I put it there or if someone could have contacted me to ask if I wanted the picture that way because clearly, someone should have known that was ugly. I know someone could have contacted me to verify because I keep getting these emails about other stuff.
Also, I ordered my pictures on June 5th. I received one photo, and keep receiving emails about surveys. I would like to know or get updates on the remainder of my photos. I'm thinking about what happened to them. I thought I would have received them before now. I was getting one of the items for my son before he left for Korea last week. If I had known the photos were going to be this late, I would not have ordered all of them.
It would be nice to get an update on how long it takes the company to send the order at the time of ordering and after.
Thank you,
It cost to much. I could afford one photo
You are great. It’s only that I don’t know very much about you.
Quality photo
Haven’t received the pics yet but you have variety to catch the moments!