The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8421 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 27, 2023 — Rated 5 out of 10 by R.J. The Grad Team
How did we disappoint you and what can we do to make things right?

Overpriced. Students cannot afford.

Report a concern   August 26, 2023 — Rated 10 out of 10 by M.K. The Grad Team
What do you like about our products and services?

Good quality, editing options

Report a concern   August 25, 2023 — Rated 10 out of 10 by R.T. The Grad Team
What do you like about our products and services?

Awesome

Report a concern   August 25, 2023 — Rated 0 out of 10 by F.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The images were blurred, the quality wasn’t professional

Report a concern   August 25, 2023 — Rated 9 out of 10 by K.G. The Grad Team
What do you like about our products and services?

Prompt service

Report a concern   August 25, 2023 — Rated 2 out of 10 by J.V. The Grad Team
How did we disappoint you and what can we do to make things right?

One of the pictures was blurry and that was not disclosed in the selection. The selection of the packages forces you to buy things you don't need. I didn't appreciate the "deadline" for purchase being so short. Delivery parcel was slightly bent.

Report a concern   August 25, 2023 — Rated 0 out of 10 by J.M. The Grad Team
How did we disappoint you and what can we do to make things right?

YOU GOUGED PEOPLE THAT WANTS PICS. $200 FOR DIGITAL PICS IS RIDICULOUS!

Report a concern   August 25, 2023 — Rated 10 out of 10 by R.H. The Grad Team
What do you like about our products and services?

Fast delivery

Report a concern   August 25, 2023 — Rated 9 out of 10 by O.N. The Grad Team
What do you like about our products and services?

Got them on time.

Report a concern   August 25, 2023 — Rated 10 out of 10 by S.S.S.K.S. The Grad Team
What do you like about our products and services?

Fabulous y

Report a concern   August 24, 2023 — Rated 10 out of 10 by A.S.C. The Grad Team
What do you like about our products and services?

Very organized and fast to send proofs. Prints look great! Shipped fast. Awesome team. They were everywhere and captured all the moments and correctly distributed.

Report a concern   August 24, 2023 — Rated 5 out of 10 by A.T. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos are a beautiful quality but they do no match what I ordered online. I was sent 4 photos and magnets with the same full body pose when I ordered them to be cropped for my order. The preview photo page online presented a cropped version, but upon opening the package the print was full body. I would like to exchange the photos sent for the correct cropped image.
Pertaining to my first order, I did receive a damaged photo due to the transit envelope being ripped and this was swiftly replaced. I appreciate the quick delivery of the replacements and quality of the photos

Report a concern   August 24, 2023 — Rated 10 out of 10 by M.K. The Grad Team
What do you like about our products and services?

Good looking pictures!

Report a concern   August 24, 2023 — Rated 2 out of 10 by C.Q.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The quality of the photos was poor. I recommend you show the photos as a proof and with the retouching. I felt like my money was wasted.

Report a concern   August 24, 2023 — Rated 8 out of 10 by M.Z. The Grad Team
What could we do to improve?

The photos were nice

Report a concern   August 24, 2023 — Rated 0 out of 10 by R.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Selection was bad, photo of receiving diploma was inferior, and three of them were all Photoshop with fake backgrounds. You could barely see your proof because GM the watermark was so overbearing. Very difficult to know what you’re buying.

What you can donor refund, my image is useless and will not be used. I gladly send it back.

Report a concern   August 24, 2023 — Rated 10 out of 10 by C.B. The Grad Team
What do you like about our products and services?

Easy online ordering. Great photo quality, fair pricing!

Report a concern   August 24, 2023 — Rated 10 out of 10 by A.K. The Grad Team
What do you like about our products and services?

Very nicely done

Report a concern   August 24, 2023 — Rated 8 out of 10 by P.D. The Grad Team
What could we do to improve?

I didn’t expect the pearlized finish to be a high gloss finish, as didn’t want that.

Report a concern   August 24, 2023 — Rated 10 out of 10 by K.P. The Grad Team
What do you like about our products and services?

Clear and well shot photos, quick delivery and decent prices

Report a concern   August 24, 2023 — Rated 8 out of 10 by L.H. The Grad Team
What could we do to improve?

Your service was great. I just wish the prices were a bit lower and more package options

Report a concern   August 24, 2023 — Rated 9 out of 10 by A.Z. The Grad Team
What do you like about our products and services?

I liked the photographs and how quickly the order came

Report a concern   August 24, 2023 — Rated 10 out of 10 by O.C. The Grad Team
What do you like about our products and services?

Quality of the photo

Report a concern   August 24, 2023 — Rated 10 out of 10 by T.H. The Grad Team
What do you like about our products and services?

Not real expensive and good packages to choose from.

Report a concern   August 24, 2023 — Rated 0 out of 10 by S.L. The Grad Team
How did we disappoint you and what can we do to make things right?

My pictures were wet and bent > would never buy again for the amount I ordered and pay for the pictures

Report a concern   August 24, 2023 — Rated 10 out of 10 by M.T. The Grad Team
What do you like about our products and services?

Photos look great! Reasonably priced too.

Report a concern   August 24, 2023 — Rated 8 out of 10 by G.Y. The Grad Team
What could we do to improve?

It's too expensive for one photo to be over &70

Report a concern   August 24, 2023 — Rated 10 out of 10 by L.E. The Grad Team
What do you like about our products and services?

Pictures looks very professional

Report a concern   August 24, 2023 — Rated 10 out of 10 by R.B. The Grad Team
What do you like about our products and services?

Available gift options

Report a concern   August 24, 2023 — Rated 10 out of 10 by J.D. The Grad Team
What do you like about our products and services?

Pictures were great. Thank you so much


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