The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8532 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 15, 2023 — Rated 9 out of 10 by R.R. The Grad Team
What do you like about our products and services?

Delivery was quick

Report a concern   October 13, 2023 — Rated 1 out of 10 by E.W. The Grad Team
How did we disappoint you and what can we do to make things right?

Half of my pictures have a glare on my degree holder. I’d of ordered some of them but not with the glare.

Report a concern   October 13, 2023 — Rated 10 out of 10 by M.L.M. The Grad Team
What do you like about our products and services?

The pictures were beautiful

Report a concern   October 13, 2023 — Rated 8 out of 10 by A.B. The Grad Team
What could we do to improve?

As a single parent, I found the pricing a bit much but I enjoyed the experience the photography team provided. As a business graduate, I understand why.

Report a concern   October 13, 2023 — Rated 0 out of 10 by A.B. The Grad Team
How did we disappoint you and what can we do to make things right?

My son graduated 2 years ago and I am just now receiving the proof from his graduation day.

Report a concern   October 13, 2023 — Rated 10 out of 10 by D.N.G. The Grad Team
What do you like about our products and services?

Everything was made to be perfect, yet relaxing. It was a wonderful experience and the momentos we received afterwards were a great bonus (photo options to buy, free video clips, etc.).

Report a concern   October 13, 2023 — Rated 8 out of 10 by B.S. The Grad Team
What could we do to improve?

With the pictures, it would have been nice to have pictures with the WGU when I was first emailed proofs to order from. Instead, I received them after the first initial email of original pictures with people in the background and I had already ordered from those. I would have liked to ordered from pictures with WGU background but I was not putting in another order.

Report a concern   October 13, 2023 — Rated 10 out of 10 by S.B. The Grad Team
What do you like about our products and services?

Very expensive

Report a concern   October 13, 2023 — Rated 7 out of 10 by D.L.H. The Grad Team
What could we do to improve?

Thr photos could have Bern better snd very costly.

Report a concern   October 12, 2023 — Rated 4 out of 10 by K.K. The Grad Team
How did we disappoint you and what can we do to make things right?

Poor image quality

Report a concern   October 12, 2023 — Rated 10 out of 10 by K.C. The Grad Team
What do you like about our products and services?

Prices a little high but worth it

Report a concern   October 12, 2023 — Rated 10 out of 10 by A.F.M. The Grad Team
What do you like about our products and services?

Great options provided online.

Report a concern   October 12, 2023 — Rated 0 out of 10 by A.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Very expensive

Report a concern   October 12, 2023 — Rated 5 out of 10 by L.N. The Grad Team
How did we disappoint you and what can we do to make things right?

My daughters cap was very crooked in all of her pictures

Report a concern   October 12, 2023 — Rated 10 out of 10 by S.S. The Grad Team
What do you like about our products and services?

Very organized and efficient! Great job! Thank you for your services.

Report a concern   October 12, 2023 — Rated 0 out of 10 by S.E. The Grad Team
How did we disappoint you and what can we do to make things right?

low res photos

Report a concern   October 12, 2023 — Rated 10 out of 10 by S.B. The Grad Team
What do you like about our products and services?

My son got a great education there

Report a concern   October 12, 2023 — Rated 10 out of 10 by A.H. The Grad Team
What do you like about our products and services?

Quick turn around! Ordered last minute and received quickly.
Paying on line a little tricky! The name when Paying, changes so my bank's fraud department wouldn't allow it to process. I had to research a few things then call my bank to allow the payment.

Report a concern   October 12, 2023 — Rated 3 out of 10 by S.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Passably nice photos but ridiculously priced. Had this not been my son's only graduation, we would not have purchased them.

Report a concern   October 11, 2023 — Rated 10 out of 10 by D.K. The Grad Team
What do you like about our products and services?

I love it

Report a concern   October 6, 2023 — Rated 10 out of 10 by R.P. The Grad Team
What do you like about our products and services?

Quality, promptness

Report a concern   October 6, 2023 — Rated 0 out of 10 by K.F. The Grad Team
How did we disappoint you and what can we do to make things right?

All the important pictures were taken with my son’s eyes closed. So very disappointed. You need to do better.

Report a concern   October 6, 2023 — Rated 10 out of 10 by A.F. The Grad Team
What do you like about our products and services?

the shipping was super fast and the quality of my pictures were amazing, i loved my order completely

Report a concern   October 6, 2023 — Rated 0 out of 10 by A.S. The Grad Team
How did we disappoint you and what can we do to make things right?

photos received were blurry

Report a concern   October 2, 2023 — Rated 10 out of 10 by K.W. The Grad Team
What do you like about our products and services?

Great service from customer service. Shipping was fast.

Report a concern   September 30, 2023 — Rated 10 out of 10 by F.C. The Grad Team
What do you like about our products and services?

How everything is digital and online, and the automatic face recognition system

Report a concern   September 30, 2023 — Rated 8 out of 10 by G.C. The Grad Team
What could we do to improve?

Offer cheaper packages

Report a concern   September 29, 2023 — Rated 8 out of 10 by S.L. The Grad Team
What could we do to improve?

I feel you should have taken multiple pictures.That maybe an LSU issue though. I also feel that you should describe in detail on your website what a pearl finish looks like. It has an iridescent look is not attractive to me therefore I’m not satisfied with the photo. I’m hoping I can print copies from my download photos without the pearl when I receive the download access.

Report a concern   September 29, 2023 — Rated 8 out of 10 by E.B. The Grad Team
What could we do to improve?

I did not receive two items that I ordered. When I contacted the team, they told me to just wait awhile longer. After 2 months, I contacted them again and I never received a reply. Very disappointed that my money was wasted.

Report a concern   September 29, 2023 — Rated 7 out of 10 by C.F. The Grad Team
What could we do to improve?

The picture was not high quality or high resolution.


Privacy Policy