The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8532 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 11, 2024 — Rated 10 out of 10 by L.H. The Grad Team
What do you like about our products and services?

Quality and price was reasonable

Report a concern   January 11, 2024 — Rated 10 out of 10 by S.P. The Grad Team
What do you like about our products and services?

I was very pleased with my pictures. I think the team took time to make sure I looked complete from my gown to my hair and I appreciate that.

Report a concern   January 11, 2024 — Rated 9 out of 10 by C.L.H. The Grad Team
What do you like about our products and services?

Loved the way these moments were captured - thank you.

Report a concern   January 11, 2024 — Rated 10 out of 10 by G.D. The Grad Team
What do you like about our products and services?

Photographs great memories and better than my photos since the photograph was close to the action

Report a concern   January 11, 2024 — Rated 9 out of 10 by B.R. The Grad Team
What do you like about our products and services?

Quality of photos,

Report a concern   January 11, 2024 — Rated 9 out of 10 by J.C. The Grad Team
What do you like about our products and services?

It was very easy to purchase and download a few digital files.

Report a concern   January 11, 2024 — Rated 10 out of 10 by S.S. The Grad Team
What do you like about our products and services?

The pic of my daughter were great

Report a concern   January 11, 2024 — Rated 10 out of 10 by N.D. The Grad Team
What do you like about our products and services?

Love the shots and graphic! Thank you so very much

Report a concern   January 11, 2024 — Rated 1 out of 10 by G.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos had so much glare they weren’t usable. They were modified a bit, at no cost, but still not what I think is worth the money. I remain disappointed.

Report a concern   January 11, 2024 — Rated 9 out of 10 by B.W. The Grad Team
What do you like about our products and services?

I thought the quality of the prints was excellent. It isnice to have shots we would have missed.

Report a concern   January 11, 2024 — Rated 8 out of 10 by J.B. The Grad Team
What could we do to improve?

You did good

Report a concern   January 11, 2024 — Rated 6 out of 10 by U.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Poor image of receiving diploma

Report a concern   January 11, 2024 — Rated 10 out of 10 by T.D. The Grad Team
What do you like about our products and services?

They were great.

Report a concern   January 11, 2024 — Rated 10 out of 10 by W.K. The Grad Team
What do you like about our products and services?

Good quality pictures delivered in timely manner

Report a concern   January 11, 2024 — Rated 9 out of 10 by S.J. The Grad Team
What do you like about our products and services?

The quality of the photos and the quick response in getting them back.

Report a concern   January 11, 2024 — Rated 0 out of 10 by S.E. The Grad Team
How did we disappoint you and what can we do to make things right?

Looked like I had a filter on my digit downloads so I bought more with less touch ups and my teeth looks more yellow on the pic than in real life. So I’m out of money for two sets of digital pictures I do not like.

Report a concern   January 11, 2024 — Rated 0 out of 10 by T.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive!

Report a concern   January 11, 2024 — Rated 5 out of 10 by M.L. The Grad Team
How did we disappoint you and what can we do to make things right?

It’s a nice picture but I would’ve like another picture of her alone in her cap and gown with her diploma too

Report a concern   January 11, 2024 — Rated 10 out of 10 by T.I. The Grad Team
What do you like about our products and services?

Quality

Report a concern   January 11, 2024 — Rated 5 out of 10 by J.W. The Grad Team
How did we disappoint you and what can we do to make things right?

I first picked/ordered 3 pictures to download and never could get them to download. I got an encrypted page that never worked. I waited until there was 20% off and ordered again, and it worked great, no problems!

Report a concern   January 11, 2024 — Rated 10 out of 10 by A.K. The Grad Team
What do you like about our products and services?

Loved the holiday cards!! Fast shipping.

Report a concern   January 11, 2024 — Rated 10 out of 10 by D.D. The Grad Team
What do you like about our products and services?

Grad pictures were great!

Report a concern   January 11, 2024 — Rated 10 out of 10 by K.S. The Grad Team
What do you like about our products and services?

Good photos!

Report a concern   January 11, 2024 — Rated 10 out of 10 by R.C. The Grad Team
What do you like about our products and services?

Excellent framing and photography

Report a concern   January 11, 2024 — Rated 10 out of 10 by C.E. The Grad Team
What do you like about our products and services?

I'm very happy that pictures are taken and we have the chance to buy individual photos.

Report a concern   January 11, 2024 — Rated 0 out of 10 by V.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Not good quality pictures and too expensive.

Report a concern   January 11, 2024 — Rated 10 out of 10 by J.P. The Grad Team
What do you like about our products and services?

Great service and exceptional work!!!

Report a concern   January 11, 2024 — Rated 5 out of 10 by J.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The prices are too high for digital photos. I can understand trying to make a return on investment but it's more worth it to buy the cheaper physical photo and spend $0.50 to make your own digital scan. It would be better if the digital version were around the same price.

Also, for the last several weeks I've gotten at least one marketing email per day. This was extremely annoying and made me less likely to purchase.

Report a concern   January 11, 2024 — Rated 10 out of 10 by J.N. The Grad Team
What do you like about our products and services?

I really like how the quality of the pictures turned out. And how the delivery of the products came so fast!! I wish they did more photography throughout school events

Report a concern   January 11, 2024 — Rated 10 out of 10 by Y.F. The Grad Team
What do you like about our products and services?

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