The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7917 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 10, 2023 — Rated 10 out of 10 by M.B. The Grad Team
What do you like about our products and services?

Excellent photography

Report a concern   August 10, 2023 — Rated 1 out of 10 by K.V. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos themselves were fine, but they are so expensive. I got three printed copies only because I literally could not afford anymore. Now I cannot sent them to family or anything which is a huge bummer

Report a concern   August 10, 2023 — Rated 10 out of 10 by M.C. The Grad Team
What do you like about our products and services?

Quick shipment, and everything looked as we expected it to. No smudges on photos, no wrinkles on paper. Thanks!

Report a concern   August 10, 2023 — Rated 10 out of 10 by G.B. The Grad Team
What do you like about our products and services?

The pictures we selected turned out great! Very fast service as well.

Report a concern   August 10, 2023 — Rated 9 out of 10 by N.P. The Grad Team
What do you like about our products and services?

Nice choices of backgrounds

Report a concern   August 10, 2023 — Rated 8 out of 10 by D.W. The Grad Team
What could we do to improve?

My daughter’s hair was blowing in her face in the photo where she is receiving her diploma.

Report a concern   August 10, 2023 — Rated 0 out of 10 by D.G. The Grad Team
How did we disappoint you and what can we do to make things right?

On thé day of graduation, took the photo in front of the green screen in the field house, and the picture was extremely blurry, could hardly see the face with how blurry it was, and was not worth the money

Report a concern   August 10, 2023 — Rated 9 out of 10 by C.I. The Grad Team
What do you like about our products and services?

Good clear pictures

Report a concern   August 9, 2023 — Rated 0 out of 10 by J.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered the image of my graduate holding her diploma. You cut that almost completely out of the picture when it was printed, but left plenty of blank space above her head.

I feel like I was ripped off. These pictures are not what I want to send to family. It was a complete waste of money.

I would appreciate it if you either reprint the photos correctly or refund my money. I am willing to pay to ship the first set back to you.

Report a concern   August 6, 2023 — Rated 10 out of 10 by T.S. The Grad Team
What do you like about our products and services?

Good quality, came in a timely manner, was well packaged to protect the photos.

Report a concern   August 5, 2023 — Rated 1 out of 10 by C.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures were way too expensive for the quality that they are. The download option should be that price for 10 pictures, not one.

Report a concern   August 5, 2023 — Rated 0 out of 10 by W.B. The Grad Team
How did we disappoint you and what can we do to make things right?

You charge way too much money.

$150.00 may not mean much to you, it does matter to others who have been in school and have not or just started working.

Report a concern   August 5, 2023 — Rated 0 out of 10 by J.H. The Grad Team
How did we disappoint you and what can we do to make things right?

My photos came damaged.

Report a concern   August 5, 2023 — Rated 0 out of 10 by G.J. The Grad Team
How did we disappoint you and what can we do to make things right?

Paid for the touch up and the photo doesn't look like it was touched up at all. Stray hair still in the face. Either you can fix the photo or refund the extra $15 we paid for.

Report a concern   August 4, 2023 — Rated 10 out of 10 by A.T. The Grad Team
What do you like about our products and services?

Quality photos at a reasonable cost. Super fast deliver also!

Report a concern   August 4, 2023 — Rated 10 out of 10 by M.N. The Grad Team
What do you like about our products and services?

The pictures were great. The service was excellent and promptly.

Report a concern   August 4, 2023 — Rated 0 out of 10 by B.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Two of the prints we received (71/135 and 72/135) have pink/purple streaks through my daughters blonde hair. The president of the university handing her diploma to her also looks like she has purple/pink hair rather than gray hair. These prints are expensive and it's disappointing the quality received is so poor. They will just be filed away in the envelope they were received in. A waste of money for sure.

Report a concern   August 4, 2023 — Rated 1 out of 10 by T.N.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Why is it so expensive, I get college is expensive but

Report a concern   August 4, 2023 — Rated 0 out of 10 by H.B. The Grad Team
How did we disappoint you and what can we do to make things right?

I had to call the school multiple times to get the information needed to order proofs and then prints. I had only one proof to choose from and my son had the tassel right across his face. I had to pay an additional $25 to remove the tassel. The print I received looks like they most likely had another proof that was good. I mean, what kind of photographer wouldn't take multiple shots? So, $60 for 3 5x7prints?! Insane!!! The only choice I had though! Also, no individual portrait? Just the one shaking hands with the dean! Would have been nice to have a portrait of my son in his cap and gown with the LCCC background!!

Report a concern   August 4, 2023 — Rated 1 out of 10 by B.F. The Grad Team
How did we disappoint you and what can we do to make things right?

I was asked to submit a photo for the graduation slide show, yet no photos were shown.

The pictures taken of me by the school’s photographer were mediocre and priced WAY too high for digital downloads! Lame!

Report a concern   August 4, 2023 — Rated 10 out of 10 by I.O.D. The Grad Team
What do you like about our products and services?

Your photos were beautiful and exactly what I ordered. Your service was fast.
Many thanks

Report a concern   August 4, 2023 — Rated 0 out of 10 by C.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The sublimated glass picture is actually really terrible quality. I wish I didn't waste my money on that. The prices are truly outrageous for these pictures.

Report a concern   August 4, 2023 — Rated 4 out of 10 by K.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The photo packages are very expensive for what was offered.

Report a concern   August 4, 2023 — Rated 10 out of 10 by A.T.S. The Grad Team
What do you like about our products and services?

Easy to use. Fantastic pictures! Very close up!

Just wish the prices weren't so steep for the small amount of pictures purchased. I still bought them because it was so close up!

Report a concern   August 4, 2023 — Rated 10 out of 10 by M.K. The Grad Team
What do you like about our products and services?

How fast the pictures came. The first package was bent and they sent a replacement and had it within 5 days.

Report a concern   August 4, 2023 — Rated 10 out of 10 by C.I. The Grad Team
What do you like about our products and services?

Easy to purchase and nice quality.

Report a concern   August 4, 2023 — Rated 0 out of 10 by T.A. The Grad Team
How did we disappoint you and what can we do to make things right?

They didn't give the grad time to fix their hair or do any make up refreshers. They rushed the grads thru, and all the pictures are fuzzy and blurry.

Report a concern   August 4, 2023 — Rated 10 out of 10 by L.S. The Grad Team
What do you like about our products and services?

Quick service. Reasonable price

Report a concern   August 4, 2023 — Rated 5 out of 10 by L.S. The Grad Team
How did we disappoint you and what can we do to make things right?

We enjoyed the quality of the photos however the package choices were not to our liking. We wanted to be able to purchase individual prints size 4x6 of the photos we liked, as well as a few 5x7 prints.

Report a concern   August 3, 2023 — Rated 0 out of 10 by A.K. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures weren’t great and way too expensive. I took better pics with my phone.


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