The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8532 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 11, 2024 — Rated 8 out of 10 by S.W. The Grad Team
What could we do to improve?

The process for selecting the photos that I wanted was confusing at times and I felt like the system turned me around when I was trying to finalize my photo selection. The process for finalizing photo selection could be simplified.

Report a concern   January 11, 2024 — Rated 10 out of 10 by C.A. The Grad Team
What do you like about our products and services?

The pictures came out grea

Report a concern   January 11, 2024 — Rated 2 out of 10 by N.F. The Grad Team
How did we disappoint you and what can we do to make things right?

Pics were good. Price was high.

Report a concern   January 11, 2024 — Rated 10 out of 10 by R.C. The Grad Team
What do you like about our products and services?

Ease of accessibility

Report a concern   January 11, 2024 — Rated 10 out of 10 by C.T. The Grad Team
What do you like about our products and services?

Good, high quality photos. Delivered within a reasonable amount of time. Good package deals

Report a concern   January 11, 2024 — Rated 8 out of 10 by J.L. The Grad Team
What could we do to improve?

Get a photo of them receiving it that shows their face. Maybe not so expensive.

Report a concern   January 11, 2024 — Rated 0 out of 10 by N.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive. Ridiculous taking advantage of people.

Report a concern   January 11, 2024 — Rated 0 out of 10 by J.O. The Grad Team
How did we disappoint you and what can we do to make things right?

your prices are wildly expensive. $60 for a digital copy is too much

Report a concern   January 11, 2024 — Rated 6 out of 10 by P.T. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos aren’t as sharp in their clarity as I would have liked. They aren’t blurry, but I thought they would have looked very sharp/crisp.

Also, I liked how the original pictures looked in the preview, but they cropped differently when ordering the different sizes and I didn’t like how some of them cropped.

Report a concern   January 11, 2024 — Rated 1 out of 10 by A.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive!

Report a concern   January 11, 2024 — Rated 10 out of 10 by J.S. The Grad Team
What do you like about our products and services?

Photos look great

Report a concern   January 11, 2024 — Rated 10 out of 10 by K.J. The Grad Team
What do you like about our products and services?

The pictures were great!

Report a concern   January 11, 2024 — Rated 10 out of 10 by C.S. The Grad Team
What do you like about our products and services?

They turned out fantastic!! I’m thankful to have these as memories!

Report a concern   January 11, 2024 — Rated 8 out of 10 by J.H. The Grad Team
What could we do to improve?

Background on many photos looked too fake, would have been nice to have photo with diploma sleeve taken sometime before ceremony so at least one picture wasnt rushed.

Report a concern   January 11, 2024 — Rated 10 out of 10 by B.N. The Grad Team
What do you like about our products and services?

Very quick service

Report a concern   January 11, 2024 — Rated 7 out of 10 by L.M. The Grad Team
What could we do to improve?

One of my pictures was really red. I was totally dissatisfied with that one but all the others were perfect. Thank you

Report a concern   January 11, 2024 — Rated 5 out of 10 by J.C.W. The Grad Team
How did we disappoint you and what can we do to make things right?

Some of the pictures of my son were not clear. One of the pictures showed him walking past the camera and another young lady was center.

Have more photographers on sight and be more mindful of who you are photographing.

Report a concern   January 11, 2024 — Rated 5 out of 10 by P.R. The Grad Team
How did we disappoint you and what can we do to make things right?

Prices were too high for me :)

Report a concern   January 11, 2024 — Rated 10 out of 10 by K.K. The Grad Team
What do you like about our products and services?

The products were really nice only thing was the frame from the double 5x7 plaque was damaged I guess in transit. Think it’s 11x13 frame. Either way I love the pictures and the stone tile is awesome

Report a concern   January 11, 2024 — Rated 10 out of 10 by C.D. The Grad Team
What do you like about our products and services?

Great quality pictures. Prices were reasonable.

Report a concern   January 11, 2024 — Rated 5 out of 10 by A.U. The Grad Team
How did we disappoint you and what can we do to make things right?

Overall I did order a few pictures but wasn't happy with quite a few of them. The one I would have really liked was the one on stage with receiving the diploma but didn't like the lighting, etc. I wasn't going to pay for the touch up either, same with the photos that I purchased. the touch up cost as much as the photo and that's a big foul in my opinion.

Report a concern   January 11, 2024 — Rated 10 out of 10 by J.M. The Grad Team
What do you like about our products and services?

awesome graduation - meaningful and well-executed

Report a concern   January 11, 2024 — Rated 2 out of 10 by K.D. The Grad Team
How did we disappoint you and what can we do to make things right?

The watermark on the proofs was so large it was hard to edit it correctly to make the final purchase. My photo came out not as expected due to not being able to view it properly.

Report a concern   January 11, 2024 — Rated 1 out of 10 by M.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Besides ordering the digital package, I ordered four magnets. They were bulged out in the center from being pressed onto the magnet. Also, the image quality was rather poor.

Report a concern   January 11, 2024 — Rated 7 out of 10 by E.G. The Grad Team
What could we do to improve?

Definitely offer more affordable pricing.

Report a concern   January 11, 2024 — Rated 9 out of 10 by E.J. The Grad Team
What do you like about our products and services?

Quick service and great quality photos!

Report a concern   January 11, 2024 — Rated 10 out of 10 by H.U. The Grad Team
What do you like about our products and services?

Excellent coordination n delivery

Report a concern   January 11, 2024 — Rated 10 out of 10 by H.G. The Grad Team
What do you like about our products and services?

We ordered a digital picture and a Christmas ornament. Everything was delivered very quickly.

Report a concern   January 11, 2024 — Rated 2 out of 10 by I.V. The Grad Team
How did we disappoint you and what can we do to make things right?

Ugly pics

Report a concern   January 11, 2024 — Rated 9 out of 10 by P.D. The Grad Team
What do you like about our products and services?

Pictures were of good quality and fairly priced.


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