The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8531 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 8, 2026 — Rated 10 out of 10 by J.V.T. The Grad Team
What do you like about our products and services?

Good quality

Report a concern   January 8, 2026 — Rated 4 out of 10 by M.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I took 4 solo photos after the ceremony but I didn’t see them when you sent my photo

Report a concern   January 8, 2026 — Rated 3 out of 10 by P.S. The Grad Team
How did we disappoint you and what can we do to make things right?

My stage clip only included the hooding portion not the entire crossing the stage and shaking hands with the podium group. The pictures where I’m shaking hands have a shadow on them.

Report a concern   January 8, 2026 — Rated 10 out of 10 by P.F. The Grad Team
What do you like about our products and services?

Very pleased with the pictures that we received.

Report a concern   January 8, 2026 — Rated 3 out of 10 by E.O. The Grad Team
How did we disappoint you and what can we do to make things right?

The quality of the photo is very bad, even I paid for touch ups it is still terrible quality. The cheeks are red

Report a concern   January 8, 2026 — Rated 0 out of 10 by E.J. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos are too expensive and slightly blurry

Report a concern   January 8, 2026 — Rated 6 out of 10 by K.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Overpriced and the pictures on stage have a distinct red shift, altering the color of the graduate's hair (creating red highlights/streaks that do not exist in real life).

Report a concern   January 8, 2026 — Rated 0 out of 10 by M.O. The Grad Team
How did we disappoint you and what can we do to make things right?

My photos came soaking wet and when I reached out for help I received no response despite numerous follow ups. I just want non ruined versions of my photos.

Report a concern   January 8, 2026 — Rated 0 out of 10 by J.T. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures are nice, but the frame and shipping material were very poor quality. The frame was broken when I received it due to poor packaging. The frame and picture covering are plastic. Very disappointed I spent $55 on it. I don’t want a replacement. I will purchase a wood frame with a glass picture covering.

Report a concern   January 8, 2026 — Rated 0 out of 10 by A.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Way to expensive

Report a concern   January 8, 2026 — Rated 9 out of 10 by M.M. The Grad Team
What do you like about our products and services?

I liked the different variety & candid photos.

Report a concern   January 8, 2026 — Rated 7 out of 10 by K.T. The Grad Team
What could we do to improve?

Either ask students to remove their glasses are offer a free touch up on glare shots that are directly in the face. I understand wanting an extensive polish or to correct other blemishes or background incurring a charge, but the option to have at least one primary image clear of anything blocking the graduates facial features should be done as a courtesy, not a stacked charge.

Report a concern   January 8, 2026 — Rated 3 out of 10 by M.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Overpriced

Report a concern   January 5, 2026 — Rated 8 out of 10 by A.K. The Grad Team
What could we do to improve?

For someone who wasn't at the graduation, the pictures were fantastic. However, very expensive.

Report a concern   January 5, 2026 — Rated 0 out of 10 by A.P. The Grad Team
How did we disappoint you and what can we do to make things right?

I never received the pictures

Report a concern   January 4, 2026 — Rated 10 out of 10 by H.B. The Grad Team
What do you like about our products and services?

The photos were great and decent prices! Thank you!

Report a concern   January 3, 2026 — Rated 10 out of 10 by B.L. The Grad Team
What do you like about our products and services?

Easy to order and received quickly

Report a concern   January 3, 2026 — Rated 7 out of 10 by U.C.B. The Grad Team
What could we do to improve?

Better shots

Report a concern   January 3, 2026 — Rated 10 out of 10 by Y.V. The Grad Team
What do you like about our products and services?

Reasonably priced products. The website was easy to navigate.

Report a concern   January 2, 2026 — Rated 1 out of 10 by T.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Purchased the fridge magnets and they are tiny. I would have liked more transparency on the size.

Report a concern   January 2, 2026 — Rated 3 out of 10 by C.P.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The photographer that took the picture before I went on stage seemed annoyed and didnt let us really look in the mirror before he took the pic. The floor picture I was sent had someone in front of me almost fully covering me. I didn’t have any good walk up to the stage pictures.

Report a concern   January 2, 2026 — Rated 8 out of 10 by T.C. The Grad Team
What could we do to improve?

Pics were very over exposed

Report a concern   January 2, 2026 — Rated 8 out of 10 by L.E. The Grad Team
What could we do to improve?

Good quality. Too expensive. Thank you

Report a concern   January 2, 2026 — Rated 1 out of 10 by M.D. The Grad Team
How did we disappoint you and what can we do to make things right?

I wished that the photographer had fixed details including how my hair sat, posing, and clothes laying down right. I feel like it was rushed and not made to look the best it could have, especially since I had to pay >$50 for a single picture that had no effort put into it.

Report a concern   January 2, 2026 — Rated 10 out of 10 by R.R. The Grad Team
What do you like about our products and services?

Great pictures, fast delivery. No complaints

Report a concern   January 2, 2026 — Rated 6 out of 10 by E.C. The Grad Team
How did we disappoint you and what can we do to make things right?

One picture was blurred. I assumed since it was still offered as a draft option, it would be cleaned up. My mistake.

Report a concern   January 2, 2026 — Rated 9 out of 10 by D.V. The Grad Team
What do you like about our products and services?

Pretty good pictures taken.

Report a concern   January 2, 2026 — Rated 9 out of 10 by A.L. The Grad Team
What do you like about our products and services?

The pictures are nice. My son likes them. They are clear and good photos. I like the group photos best.

Report a concern   January 2, 2026 — Rated 6 out of 10 by L.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I thought I asked for retouching. The shine in my daughter’s checks, chin and forehead are disappointing. She also looks super pale. Not happy with the quality of the photo I received.

Report a concern   January 2, 2026 — Rated 10 out of 10 by S.A. The Grad Team
What do you like about our products and services?

The photos were great and there were a variety of poses and backgrounds to choose from. They were also delivered earlier than expected. Very happy.


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