The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8531 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 15, 2026 — Rated 10 out of 10 by K.O. The Grad Team
What do you like about our products and services?

The Grad Team was quick and efficient with taking the photos and capturing great moments. They were extremely nice.

Report a concern   January 15, 2026 — Rated 10 out of 10 by A.F. The Grad Team
What do you like about our products and services?

Loved some of the pictures captured. I have not yet gotten prints but they are great shots.

Report a concern   January 15, 2026 — Rated 10 out of 10 by N.P.C. The Grad Team
What do you like about our products and services?

Delivery time was shorter than expected and the items are in good condition, properly wrapped and all.

Report a concern   January 14, 2026 — Rated 10 out of 10 by S.C. The Grad Team
What do you like about our products and services?

Great pictures, orderly, easy to order, adjust, lots of variety of products.

Report a concern   January 13, 2026 — Rated 0 out of 10 by T.B. The Grad Team
How did we disappoint you and what can we do to make things right?

I received the wrong photo, and it was blurry. I was not able to confirm proofs in the ordering process or when I received my receipt. I was unable to resolve the issue in a way that was satisfactory to me.

Report a concern   January 13, 2026 — Rated 10 out of 10 by A.T. The Grad Team
What do you like about our products and services?

Ease of order and fast service. Received my photos very quickly and package was not bent.

Report a concern   January 13, 2026 — Rated 10 out of 10 by K.S. The Grad Team
What do you like about our products and services?

Love the pictures and fast service.

Report a concern   January 12, 2026 — Rated 0 out of 10 by A.A. The Grad Team
How did we disappoint you and what can we do to make things right?

I placed an order for a digital download and I have never recieved my image.
I emailed over a week ago and haven't heard anything back either.

Report a concern   January 12, 2026 — Rated 10 out of 10 by H.C. The Grad Team
What do you like about our products and services?

Emails were clear. Photos were great quality.

Report a concern   January 12, 2026 — Rated 8 out of 10 by D.H. The Grad Team
What could we do to improve?

I would have ordered more pictures if there was more of a selection of photos to choose from.

Report a concern   January 12, 2026 — Rated 0 out of 10 by S.R. The Grad Team
How did we disappoint you and what can we do to make things right?

I paid for ten photo proofs and still not received access to them. I have reached out both by email and phone and still have not received a response. These photos are very important to me. So I will continue to try to resolve the situation. But at some point I guess i'm just going to have to dispute the charging.Get my money back

Report a concern   January 11, 2026 — Rated 10 out of 10 by J.R. The Grad Team
What do you like about our products and services?

Excellent service done in a timely manner. Thank you!

Report a concern   January 11, 2026 — Rated 10 out of 10 by D.M. The Grad Team
What do you like about our products and services?

The pictures were outstanding and we had lots of choices. The photographer was very personable.

Report a concern   January 11, 2026 — Rated 9 out of 10 by C.G. The Grad Team
What do you like about our products and services?

The "one-stop" availability of photography services already set up and being part of the event flow.

Report a concern   January 11, 2026 — Rated 10 out of 10 by C.O. The Grad Team
What do you like about our products and services?

Numerous choices. Quick delivery

Report a concern   January 11, 2026 — Rated 5 out of 10 by J.W. The Grad Team
How did we disappoint you and what can we do to make things right?

I have not received the portraits I ordered.

Report a concern   January 11, 2026 — Rated 5 out of 10 by L.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Way too many emails and texts about picture purchase even after I had already purchased. There weren't many pics to choose from and the ones there were looked rushed.

Report a concern   January 11, 2026 — Rated 10 out of 10 by R.H. The Grad Team
What do you like about our products and services?

The pictures of my son were excellent and received our products in a very timely manner. GREAT service!! Thanks for helping to preserve this very special moment in time well.

Report a concern   January 11, 2026 — Rated 10 out of 10 by K.E. The Grad Team
What do you like about our products and services?

Pleased they captured moments of daughters graduation and nurse pinning that I could not have seeing I was seated far from the stage.

Report a concern   January 10, 2026 — Rated 3 out of 10 by L.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Masters hooding photos were too hard to find.

There should have been a bigger variety of packages for downloading photos when the package numbers did not match the number of photos.

Report a concern   January 10, 2026 — Rated 10 out of 10 by A.W. The Grad Team
What do you like about our products and services?

The pictures were all very clear. I had a wonderful experience.

Report a concern   January 10, 2026 — Rated 5 out of 10 by H.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Website was impossible to use

Report a concern   January 10, 2026 — Rated 10 out of 10 by A.B. The Grad Team
What do you like about our products and services?

Everything went by so fast, but because of that, I feel they did an amazing job!

Report a concern   January 10, 2026 — Rated 1 out of 10 by M.V. The Grad Team
How did we disappoint you and what can we do to make things right?

We have not received the pictures or any information other than emails about the deadline to order them and now this survey. When can we expect to receive the pictures that we paid for?

Report a concern   January 10, 2026 — Rated 10 out of 10 by B.S. The Grad Team
What do you like about our products and services?

I love all the packages offers. You gave me the option to get the digital downloads which is what I wanted. Compared to what I have paid for pictures in the past, the price was very reasonable.

The pictures were gorgeous!

I also like the way your photographers came around afterwards to take group pictures. That was a very nice picture of the whole group.

Report a concern   January 10, 2026 — Rated 4 out of 10 by S.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Place the photography team in strategic places so that they can actually get good still photos of the graduates. The picture taken of me walking across the stage was blurry and useless. I understand the graduation ceremony has a time limit in order to get all the graduates lined up and awarded their certifications or degrees, but slowing the procession down would allow the graduates a more fulfilling experience for both of them and their families and friends. Having a video available for download might be a good idea as well.

Report a concern   January 10, 2026 — Rated 4 out of 10 by T.J. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered magnets and the photo quality is horrible we all look possessed, with black eyes and the resolution is bad

Report a concern   January 9, 2026 — Rated 10 out of 10 by M.L. The Grad Team
What do you like about our products and services?

Pictures were high quality

Report a concern   January 9, 2026 — Rated 9 out of 10 by C.R. The Grad Team
What do you like about our products and services?

I liked having so many choices.

Report a concern   January 9, 2026 — Rated 10 out of 10 by E.R. The Grad Team
What do you like about our products and services?

Great pictures quality, affordable and great service.


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