The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8531 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 1, 2026 — Rated 9 out of 10 by S.B. The Grad Team
What do you like about our products and services?

Great products, easy to order

Report a concern   January 1, 2026 — Rated 10 out of 10 by L.S. The Grad Team
What do you like about our products and services?

It was easy to order my pictures

Report a concern   January 1, 2026 — Rated 10 out of 10 by K.T. The Grad Team
What do you like about our products and services?

Easy to use and great organization. You guys were able to connect any picture made of me regardless of whether I was posing or just a candid!! I am impressed! Pictures turned out GREAT!! Thank you!!

Report a concern   January 1, 2026 — Rated 10 out of 10 by M.J. The Grad Team
What do you like about our products and services?

Choices

Report a concern   January 1, 2026 — Rated 0 out of 10 by L.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Price is insane. Should be disclosed before photographer offers picture taking.

Report a concern   January 1, 2026 — Rated 10 out of 10 by M.W. The Grad Team
What do you like about our products and services?

Product and service was great.

Report a concern   January 1, 2026 — Rated 7 out of 10 by M.H. The Grad Team
What could we do to improve?

The pictures were pricey. It was difficult to cut the wallets because you couldnt clearly see the line between pictures. The online order form has a space for a discount code, but I wasn't offered any discounts.

Report a concern   January 1, 2026 — Rated 10 out of 10 by E.S. The Grad Team
What do you like about our products and services?

Very helpful and friendly.

Report a concern   January 1, 2026 — Rated 9 out of 10 by S.M. The Grad Team
What do you like about our products and services?

Great quality photos and affordable. I am very satisfied with what I purchased. Thank you for capturing such an important event.

Report a concern   January 1, 2026 — Rated 0 out of 10 by E.B. The Grad Team
How did we disappoint you and what can we do to make things right?

I never received the digital images I ordered.

Report a concern   January 1, 2026 — Rated 8 out of 10 by S.H. The Grad Team
What could we do to improve?

The packages to purchase the prints could use some adjusting with what is given and how pricey it is. Also, I feel that more backgrounds should be available for the prints. I wish some more touch ups could be done without having to pay extra but I understand why that’s necessary for your business.

Report a concern   January 1, 2026 — Rated 0 out of 10 by V.B. The Grad Team
How did we disappoint you and what can we do to make things right?

I have NOT received my photos and I paid for them. What's up?

Report a concern   January 1, 2026 — Rated 10 out of 10 by G.S. The Grad Team
What do you like about our products and services?

I received my product in a timely manner. True professionals.

Report a concern   January 1, 2026 — Rated 0 out of 10 by K.G. The Grad Team
How did we disappoint you and what can we do to make things right?

I paid for my pictures, but did not receive any pictures

Report a concern   December 30, 2025 — Rated 10 out of 10 by C.R. The Grad Team
What do you like about our products and services?

Great quality!

Report a concern   December 29, 2025 — Rated 4 out of 10 by M.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Shipping takes entirely too long.

Report a concern   December 29, 2025 — Rated 4 out of 10 by L.F. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered an 11x14 picture and ended up with a 10x14 picture. This has caused extra spending due to no being able to find a frame to frame it in.

I have photos of the measurements of the photo, very dissatisfied.

Report a concern   December 28, 2025 — Rated 8 out of 10 by L.P. The Grad Team
What could we do to improve?

To have someone there to straight the persons cords, cap, tassel, and regalia right before the picture.

Report a concern   December 28, 2025 — Rated 10 out of 10 by F.W. The Grad Team
What do you like about our products and services?

I love how easy the process to order was and all the options. My son's college picture was delivered in expedited time and beautiful. Thank you

Report a concern   December 27, 2025 — Rated 5 out of 10 by C.K. The Grad Team
How did we disappoint you and what can we do to make things right?

We took 2 pictures at each stationed area. They said give a thumbs up and it looks dumb. Now most of my 10 for $200 downloaded pictures look sillly.

Report a concern   December 26, 2025 — Rated 8 out of 10 by L.B. The Grad Team
What could we do to improve?

Verbalize and stress that graduation hats can't be worn during pictures at Alumni night. To stress everyone knows to have hair on point and attire for head shot appropriate so it won't be a waste.

Report a concern   December 26, 2025 — Rated 9 out of 10 by N.B. The Grad Team
What do you like about our products and services?

Quality

Report a concern   December 26, 2025 — Rated 10 out of 10 by D.W. The Grad Team
What do you like about our products and services?

Amazing pictures. Thanks!!!

Report a concern   December 26, 2025 — Rated 0 out of 10 by B.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Photo quality is bad and no photographer checks or helps you or even offers you a mirror like it’s he until ghetto

Report a concern   December 26, 2025 — Rated 10 out of 10 by L.V. The Grad Team
What do you like about our products and services?

The website provided enough information about graduation to ensure it was a successful event for my family and I.

Report a concern   December 26, 2025 — Rated 9 out of 10 by K.P. The Grad Team
What do you like about our products and services?

Good quality photos. The communication was above par.

Report a concern   December 26, 2025 — Rated 10 out of 10 by T.C. The Grad Team
What do you like about our products and services?

It was easy to place my order and it arrived quickly.

Report a concern   December 26, 2025 — Rated 0 out of 10 by D.A. The Grad Team
How did we disappoint you and what can we do to make things right?

I honestly thought I would receive the photo and have one downloaded for future use, now I need to find a quality printer and the right photo paper to print the photos. Very expensive and obviously easy money for the vendor. Very disappointed 😞 the photos I took with my phone are just as good.

Report a concern   December 26, 2025 — Rated 1 out of 10 by T.A. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive.

Report a concern   December 26, 2025 — Rated 10 out of 10 by T.R. The Grad Team
What do you like about our products and services?

The cause of the pictures were great very affordable and the people that took all the pictures to the amazing job, capturing all of the moments


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