The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 9370 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 4, 2026 — Rated 10 out of 10 by D.G. The Grad Team
What do you like about our products and services?

Photography is bright and clear. The best are magnet photos. I just might order a few more
Report a concern   June 4, 2026 — Rated 7 out of 10 by M.L. The Grad Team
What could we do to improve?

honestly its the graduation that was just moving too fast the photographers did the best they could

Report a concern   June 4, 2026 — Rated 5 out of 10 by A.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered the framed 3-photo collage and from the description and the pictures on the website it was not clear to me that there was no mat and that the plaque was also just a flat print.
I was expecting 3 individual pictures in a matted frame and the plaque to actually look like metal.
Also, the color selections for background/frame did not have much variety.
Report a concern   June 4, 2026 — Rated 10 out of 10 by P.K. The Grad Team
What do you like about our products and services?

Easy and quick
Report a concern   June 4, 2026 — Rated 10 out of 10 by A.Y. The Grad Team
What do you like about our products and services?

The pictures were all nice, and the products were sent very quickly and efficiently.
Report a concern   June 4, 2026 — Rated 7 out of 10 by R.G. The Grad Team
What could we do to improve?

I felt like the prices were exorbitant.
Report a concern   June 4, 2026 — Rated 10 out of 10 by C.S. The Grad Team
What do you like about our products and services?

Quality of service.
Report a concern   June 4, 2026 — Rated 0 out of 10 by A.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Ruined my graduation

Report a concern   June 4, 2026 — Rated 10 out of 10 by A.G. The Grad Team
What do you like about our products and services?

Awesome

Report a concern   June 4, 2026 — Rated 5 out of 10 by A.C. The Grad Team
How did we disappoint you and what can we do to make things right?

I think the photos should be proofed at the time of taking them, my eyes were closed so I only had one option to order which was the silly one. I was disappointed.

Report a concern   June 4, 2026 — Rated 0 out of 10 by E.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive for not great pictures
Report a concern   June 4, 2026 — Rated 9 out of 10 by S.A. The Grad Team
What do you like about our products and services?

multiple shots after walking the stage
Report a concern   June 4, 2026 — Rated 10 out of 10 by S.B. The Grad Team
What do you like about our products and services?

Picture was great good quality
Report a concern   June 4, 2026 — Rated 0 out of 10 by D.V.A. The Grad Team
How did we disappoint you and what can we do to make things right?

I didn’t see any good pictures
Report a concern   June 4, 2026 — Rated 10 out of 10 by S.S. The Grad Team
What do you like about our products and services?

I liked the option of different pictures and the pricing didn't seem to bad.
Report a concern   June 4, 2026 — Rated 10 out of 10 by E.D. The Grad Team
What do you like about our products and services?

Great photos!!
Report a concern   June 4, 2026 — Rated 6 out of 10 by C.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Quality of photography was subpar. Would have purchased more if the exposure was better. Expected more from a company that specializes in photography.

Report a concern   June 3, 2026 — Rated 10 out of 10 by H.B. The Grad Team
What do you like about our products and services?

everything...very thoughtful
Report a concern   June 3, 2026 — Rated 10 out of 10 by D.L. The Grad Team
What do you like about our products and services?

Photographers got genuinely candid photos that captured me in a very flattering way. I was sp surprised to see them because I never saw them near me in a couple of shots they took. Very impressive! At the staged photo prior to ceremony I wish the Photographer would have mentioned that the prop degree I was holding was at an angle that made it shiny and difficult to see in the photo.

Report a concern   June 2, 2026 — Rated 0 out of 10 by H.P. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered a physical picture 2 months ago and have yet to receive it. I’ve sent an email and received no response

Report a concern   June 2, 2026 — Rated 10 out of 10 by J.L. The Grad Team
What do you like about our products and services?

Good selection of background. Pictures are clear and arrived undamaged.
Report a concern   June 1, 2026 — Rated 10 out of 10 by K.P. The Grad Team
What do you like about our products and services?

I think the photos you took were great! I ecpected that there would only be one and was pleasantly surprised by the selection.

Report a concern   June 1, 2026 — Rated 5 out of 10 by C.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Your prices are extremely high for digital photos
Report a concern   June 1, 2026 — Rated 10 out of 10 by T.G. The Grad Team
What do you like about our products and services?

Loved everything!
Report a concern   May 31, 2026 — Rated 10 out of 10 by M.S. The Grad Team
What do you like about our products and services?

Wonderful

Report a concern   May 31, 2026 — Rated 3 out of 10 by S.Y.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The photographs did not meet expectations. The photographer saw my stole was crooked and still took the shot. I was rushed off and that left a poor moment of my wonderful graduation experience. This could have been avoided if care was given for the first to last graduate.

Report a concern   May 31, 2026 — Rated 0 out of 10 by S.J. The Grad Team
How did we disappoint you and what can we do to make things right?

i hated how the photos looked nothing like the proofs

Report a concern   May 31, 2026 — Rated 10 out of 10 by B.K. The Grad Team
What do you like about our products and services?

Photos turned out amazing and the quality was great. Also received my products extremely fast. I was very impressed.

Report a concern   May 30, 2026 — Rated 9 out of 10 by R.B. The Grad Team
What do you like about our products and services?

Easy to access and order. Fast and efficient experience. Only thing dissatisfied about is that my finished product has a bit of the picture clipped off at the top. Since it is a photo slate, I should have expected that to happen, but it would have been nice to have seen that was going to happen when I ordered it. I could have cropped the picture differently to make up for the jagged edge at the top. Thank you for the opportunity to provide feedback. Maybe the next person will be warned that it will happen with that particular product.

Report a concern   May 30, 2026 — Rated 4 out of 10 by M.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The prices were outrageous! $60 got a digital picture is ludicrous and greedy, and you're taking advantage of people. I hope to never deal with you again!

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