The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 9370 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 6, 2026 — Rated 9 out of 10 by H.M. The Grad Team
What do you like about our products and services?

Communication and choices of photos

Report a concern   June 6, 2026 — Rated 5 out of 10 by M.A.C. The Grad Team
How did we disappoint you and what can we do to make things right?

there are photos where the University name was blurred out. also did not appreciate the modifications made to the actual looks of my daughter. i know i am old enough that the old style of trying to hide any blemishes is a nice touch, but to manipulate her actual appearance is a bit off.

Report a concern   June 6, 2026 — Rated 7 out of 10 by J.J. The Grad Team
What could we do to improve?

Pics are expensive

Report a concern   June 5, 2026 — Rated 8 out of 10 by K.B. The Grad Team
What could we do to improve?

I'm not sure if I'm judging the printing and ordering of photos or the actual photos taken. I really love the plaque we got and it was pretty speedy. I know there were at least hundreds and hundreds of students in this graduation ceremony so I am impressed that there were photos available for everyone, but the posed ones were ok - the candid ones didn't seem to be specific to my graduate at all - like she was just a person in the crowd. I don't think we even have one of her shaking hands onstage receiving her diploma. If it was possible to request photos and pay for good photo ops ahead of time maybe it would've been better, but I am at least grateful the photos we did receive were available.

Report a concern   June 5, 2026 — Rated 5 out of 10 by L.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Way too expensive for 3 pictures that are only digital. I do not believe it is a good deal, and bought them anyways due to wanted to have record of my special moment. 3 for $100 is considered a "good deal", but if this only includes digitals it is not.

Report a concern   June 5, 2026 — Rated 10 out of 10 by D.A. The Grad Team
What do you like about our products and services?

Great photos and easy to access

Report a concern   June 5, 2026 — Rated 7 out of 10 by L.L. The Grad Team
What could we do to improve?

Two of the pictures were exactly the same, just cropped, but I had to buy 3 digital downloads when I only wanted 2.

Report a concern   June 5, 2026 — Rated 3 out of 10 by L.T. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures did not come out well at all. Either they were taken in bad timing or it was just super washed out. We all looked like we were getting blinded by the sun. Then each photo cost so much when they turned out less Last name removed ideal. I understand the cost if they were nicer, but other classmates and I shared the same sentiment.

Report a concern   June 5, 2026 — Rated 0 out of 10 by C.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Actually assign the photos that I am in why would I pay for photos where I’m in the background

Report a concern   June 5, 2026 — Rated 10 out of 10 by N.N. The Grad Team
What do you like about our products and services?

I liked how there was a variety of photos to choose from. I also had a question and they were very helpful and solved the problem quickly.

Report a concern   June 5, 2026 — Rated 10 out of 10 by G.A. The Grad Team
What do you like about our products and services?

Good quality

Report a concern   June 5, 2026 — Rated 10 out of 10 by K.S. The Grad Team
What do you like about our products and services?

Extensive variety and excellent clarity of photos

Report a concern   June 5, 2026 — Rated 10 out of 10 by K.W. The Grad Team
What do you like about our products and services?

Tassel photo frames ultimate AWESOME!!! SPEED in which order was received was incredible!! Thank YOU so very much. Your services have only added to a fabulous graduation experience for our family! Patiently awaiting remainder of order. Obviously it too, will be outstanding!!!

Report a concern   June 5, 2026 — Rated 10 out of 10 by K.T. The Grad Team
What do you like about our products and services?

High quality product, capturing the moment and ease of ordering.

Report a concern   June 5, 2026 — Rated 10 out of 10 by T.B. The Grad Team
What do you like about our products and services?

Quick delivery and lots of options to choose from, and affordable.

Report a concern   June 5, 2026 — Rated 10 out of 10 by R.H. The Grad Team
What do you like about our products and services?

Easy to order and fast delivery.

Report a concern   June 5, 2026 — Rated 10 out of 10 by K.R. The Grad Team
What do you like about our products and services?

Super fast service and great products

Report a concern   June 5, 2026 — Rated 1 out of 10 by F.R. The Grad Team
How did we disappoint you and what can we do to make things right?

As a student, I was unable to afford the graduation photo packages that were offered. I was looking forward to having professional graduation photos to remember this important milestone, but the prices were too expensive for my budget. I would appreciate it if there were more affordable options available for students or a way to purchase individual digital photos at a lower cost.

Report a concern   June 5, 2026 — Rated 5 out of 10 by S.D. The Grad Team
How did we disappoint you and what can we do to make things right?

It is way too expensive to buy a few pictures. You are just taking advantage of the people that would like to remember a special occasion

Report a concern   June 5, 2026 — Rated 9 out of 10 by A.P. The Grad Team
What do you like about our products and services?

It was nice to have somebody else taking the photos. Different backdrops were also nice.

Report a concern   June 5, 2026 — Rated 9 out of 10 by Z.H. The Grad Team
What do you like about our products and services?

Great pictures and easy ordering! On time delivery

Report a concern   June 5, 2026 — Rated 9 out of 10 by L.C. The Grad Team
What do you like about our products and services?

I like the fact that the proofs came quickly after the graduation .

Report a concern   June 5, 2026 — Rated 10 out of 10 by D.R. The Grad Team
What do you like about our products and services?

Quality photographs!!

Report a concern   June 5, 2026 — Rated 10 out of 10 by T.G. The Grad Team
What do you like about our products and services?

Great products and customer service was wonderful to work with when I had to call.

Report a concern   June 5, 2026 — Rated 7 out of 10 by J.A.R. The Grad Team
What could we do to improve?

The ordering process was confusing for me. It would have helped if at the beginning you had specified that there were two things to order: online digital photos and printed mailed photos. I assumed the first fee was for your sending me photos in the mail. I wish your site was organized differently. Eventually I did order what I wanted after some hassle. I hope the photo will arrive quickly and safely.

Report a concern   June 5, 2026 — Rated 10 out of 10 by A.D. The Grad Team
What do you like about our products and services?

Pictures turned out amazing!

Report a concern   June 5, 2026 — Rated 0 out of 10 by K.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Way too expensive. A singular digital photography should never cost $69.95. Also, the free handshake image should be digital. Why am I waiting for a physical copy in the mail if the goal is to put the photo on online job boards?

Report a concern   June 5, 2026 — Rated 10 out of 10 by L.D. The Grad Team
What do you like about our products and services?

The pictures are very good quality and I received them quickly

Report a concern   June 5, 2026 — Rated 9 out of 10 by L.H. The Grad Team
What do you like about our products and services?

I like that things were digital and I could handle everything myself.

Report a concern   June 5, 2026 — Rated 0 out of 10 by S.T. The Grad Team
How did we disappoint you and what can we do to make things right?

It's been almost 2 months since I ordered and I haven't heard anything back, nor have I gotten my package. Additionally, no one answered my emails asking about the situation. At this point I'm worried I'll never receive it and I'm moving in a month.


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